What to do if you get the error, “Account was locked due to multiple invalid payment attempts/reversals. You must pay the amount due today and all the future bills using an ACH or a non-reloadable pre-paid card”

Q1: Why is my account locked?

You are seeing this message because the system has detected several unsuccessful payment attempts or payment reversals (such as a chargeback from your bank). To protect your account, a temporary lock is automatically placed after multiple payment failures.

Q2: How do I unlock my account and restore my service?

To unlock your account, you must pay the full past-due balance and any future balances using any of the options below:

Option 1: ACH/Checking Account: Pay using your bank account and routing number. Click here for instructions on setting up ACH/Checking Account as your payment method.

Option 2: Non-Reloadable Pre-Paid Card: Pay with a pre-paid card (like a Visa or Amex gift card).

Option 3: Pay by Wire Transfer You can instruct your bank to send a wire transfer to Hughes Network Systems LLC. Provide your bank with the following information:

Your Hughesnet Account #: (Make sure to include your specific DSS account number here)
Bank Name: Bank of America
Routing Number: 071000039
Account Number: 8188701349

Q3: How do I pay my bills in the future?

To keep your account in good standing, all future bills must be paid using either ACH/Checking Account or Non-Reloadable Pre-Paid Card.

Note: A wire transfer is for making this one-time payment to unlock your account and cannot be set up for automatic, recurring future payments.

What to do if you get the error, “Account was locked due to multiple invalid payment attempts/reversals. You must pay the amount due today and all the future bills using a non-reloadable pre-paid card.”

Q1: Why is my account locked?

Q2: How do I unlock my account and restore my service?

To unlock your account, you must pay the full past-due balance and any future balances using any of the options below:

Option 1: Non-Reloadable Pre-Paid Card: Pay with a pre-paid card (like a Visa or Amex gift card).

Option 2: Pay by Wire Transfer You can instruct your bank to send a wire transfer to Hughes Network Systems LLC. Provide your bank with the following information:

Your Hughesnet Account #: (Make sure to include your specific DSS account number here)
Bank Name: Bank of America
Routing Number: 071000039
Account Number: 8188701349

Q3: How do I pay my bills in the future?

To keep your account in good standing, all future bills must be paid using a Non-Reloadable Pre-Paid Card.

Note: A wire transfer is for making this one-time payment to unlock your account and cannot be set up for automatic, recurring future payments.

What to do if you get the error, “Account was locked due to multiple invalid payment attempts/reversals. You must pay the amount due today and all the future bills using a credit card.”

Q1: Why is my account locked?

Q2: How do I unlock my account and restore my service?

To unlock your account, you must pay the full past-due balance. You have two options to make this payment:

Option 1: Pay by Credit Card This is the simplest way to pay your balance and restore service.

Option 2: Pay by Wire Transfer You can instruct your bank to send a wire transfer to Hughes Network Systems LLC. Provide your bank with the following information:

Your Hughesnet Account #: (Make sure to include your specific DSS account number here)
Bank Name: Bank of America
Routing Number: 071000039
Account Number: 8188701349

Q3: How do I pay for my service in the future?

Moving forward, all future payments on your account must be made using a valid credit card. This is a requirement to keep the account in good standing and prevent future service interruptions.

Note: A wire transfer is for making this one-time payment to unlock your account and cannot be set up for automatic, recurring future payments.

Give Your Family the Gift of Extra Priority Data!

The holidays are filled with moments that matter – video calls with family, playing favorite movies, and sharing memories online. Make sure your connection keeps up with it all.

Right now, when you buy a Priority Data Token, you’ll get one FREE! That’s bonus data to keep everything running at full speed through the season’s busiest days.

Quantities are unlimited, so you’ll get a free Priority Data Token for every Token you purchase! But this offer is only available for a limited time! Expires 11/30/25.

Click here to get this offer!

* Allow up to 5 days for additional Data Tokens to be applied to your account. Promotion is applicable for Data Token purchases till 11/30/25. Your Hughesnet account must be active and current (paid to date) to be eligible for the promotion. Data Token cannot be redeemed for cash value. View your Data Token balance on the ‘Usage’ page on myhughesnet.com.
Eligibility for the free token promotion requires your Hughesnet account to be active, in good standing, and with current balance less than or equal to $150. Terms and conditions apply.
Standard Data may be slower during high-traffic periods.

Give Your Family the Gift of Extra Data!

The holidays are filled with moments that matter—video calls with family, playing favorite movies, and sharing memories online. Make sure your connection keeps up with it all.

Right now, when you buy a Data Token, you’ll get one FREE! That’s bonus data to keep everything running at full speed through the season’s busiest days.

Quantities are unlimited, so you’ll get a free Data Token for every Token you purchase! But this offer is only available for a limited time! Expires 11/30/25.

Click here to get this offer!

Note: Data Tokens don’t expire and remain on your account until used. Allow up to 5 days for tokens to be applied. Offer valid through 11/30/25.
Hughesnet^® has No Hard Data Limits. If you exceed your plan data, you’ll stay connected, though speeds may slow during peak times. Streaming services may be affected. To restore speeds, purchase a Data Token.
Promotion applies to Data Token purchases till 11/30/25. Your account must be active, current, and in good standing (balance ≤ $150). Tokens have no cash value. Check your balance on the ‘Usage’ page at myhughesnet.com. Terms apply.

What is the Hughesnet Mesh Wi-Fi Node?

The Hughesnet^® Mesh Wi-Fi Node is designed to extend your modem’s Wi-Fi signal, providing seamless wall-to-wall Wi-Fi coverage throughout your home. It pairs effortlessly with the Hughesnet Modem to ensure uninterrupted browsing and streaming in every room.

Do I Need a Mesh Wi-Fi Node?

You may benefit from a Mesh Wi-Fi Node if:

You experience weak or no signal in certain areas of your home.
You want to extend Wi-Fi coverage to additional structures like garages or guest houses. Use the myHughesnet (Mobile ) app’s wireless signal gauge to help you identify places in your home with a poor signal.

How Does It Work?

The Hughesnet Mesh Wi-Fi Node extends your Wi-Fi coverage by repeating signals in weak connectivity areas. It receives signals from the main modem and redistributes them, eliminating dead zones for reliable, consistent coverage throughout your home. To use the Mesh Wi-Fi Node, you’ll need an HT3000W Satellite Modem, an active internet connection, and an electrical outlet near each node.

How Do I Order Mesh Wi-Fi Node?

You can purchase the Hughes Mesh Wi-Fi Node by logging into your account on myhughesnet.com under “Shop” menu.

Will I Need More Than One Mesh Wi-Fi Node?

The number of nodes required depends on:

The size and layout of your home
The construction materials (e.g., thick walls may require more nodes for optimal coverage)
Use the myHughesnet (Mobile ) app to detect weak signal areas and determine the number of mesh Wi-Fi nodes needed.

Where Should I Place My Mesh Wi-Fi Node?

For the best performance, place the mesh Wi-Fi node halfway between your Hughesnet modem and the area with poor signal strength. This positioning ensures you get maximum use of your mesh Wi-Fi node.

How to Block or Report Unwanted Emails and Senders?

Hughesnet^® email allows you to filter out unwanted emails, such as marketing messages, with two options: “mark as spam” or “block the sender”. This FAQ outlines the steps for both methods.

Marking an Email as Spam

Login to your email account via myhughesnet.com.
From the inbox, click on the email you want to mark as spam.
On the email, from the top menu select Spam as shown below. You’ll then see a confirmation message saying, Conversation moved to Spam.

Note: Marking an email as spam does not instantly block the sender. These emails would still be sent to your email address and can be found in the Spam Folder.

Marking an Email as Not Spam

To mark an email as Not Spam:
- Go to your Spam folder.
- Select the email you want to mark as not spam.
- Click Not Spam to move the email back to your inbox.

Alternatively, if you want to whitelist an email address to prevent its emails from being sent to the spam folder, go to Settings > Blocked and Allowed Senders and add the email address under Allowed Senders and Domains.

Blocking a Sender

Login to your email account via myhughesnet.com.
From the inbox, open the email from the sender you wish to block.
Select the More menu (usually represented by three dots).
Choose Block from the options.

From the pop-up, verify the email address being blocked, select your preferences, and click OK.
- Depending on your choices, this will delete all existing emails from the sender and block any future emails.

Unblocking a Sender

To unblock a sender:
- Click on Settings in your email account (located in the top right corner).
- Navigate to the Blocked and Allowed Senders section.
- Find the email address you wish to unblock.
- Select the address and click Remove to stop blocking emails from that sender.
- Click Save to confirm and apply your changes.

How to know if your Mesh Wi-Fi Node is synced?

A Mesh Wi-Fi Node is the perfect solution to extend your modem’s signal throughout your home, for wall-to-wall Wi-Fi coverage. Ensuring your Mesh Wi-Fi Node is synced with your HT3000W Hughesnet^® modem, helps you to get the most out of your internet service.

How to check the Sync Status:

Locate the “Sync” LED on your Mesh Wi-Fi Node. It should be the second LED from top (as shown in the picture below).
- If it is solid lit, your Mesh Wi-Fi Node is correctly synced with your Hughesnet modem and is placed within range from your Hughesnet modem.
- If it is not lit or blinking, please follow the instructions below to sync your Mesh Wi-Fi Node:
- Power off the Mesh Wi-Fi Node, wait for 10 seconds, and then power it back on. Check the sync status again after the restart.
- Bring the Mesh Wi-Fi Node closer to the Hughesnet modem (ideally halfway between your Hughesnet modem and an area with weak signal) and ensure it is properly ventilated, in an upright position, at least six feet away from other electronics like microwave.
- If the above steps do not fix the issue, please click here to reinstall the Mesh Wi-Fi Node.
- If none of the above steps work, contact Hughesnet customer support at 866-347-3292, available 24/7 for further assistance.

Does Hughesnet Support 911 Services, and How Do I Update My Address?

The following FAQ applies to Hughesnet^® voice subscribers only. Hughesnet voice supports the latest E-911 capabilities.

Enhanced 911 (E911) is a system that automatically provides your phone number and registered address to emergency dispatchers when you call 911. It ensures that emergency services can quickly locate you, even if you are unable to speak.
Your E911 address tells first responders where to go in an emergency. If your E911 address is incorrect or missing, your call may be misrouted, delaying emergency response, and requiring you to verbally provide your location.
Contact your local E911 addressing authority:
- Utility Companies & Post Office (USPS) –
  The USPS Address Lookup tool can confirm if your address is recognized for mail delivery (USPS Lookup Tool), but E911 addresses may differ from mailing addresses.
- County or Municipal E911 Addressing Office –
  Many counties and cities have a 911 Addressing Office responsible for assigning and verifying addresses. Check your county’s website or call the local government office.
- Fire Department or Police Department (Non-Emergency Line) –
  Some local fire and police departments maintain E911 address records or can direct you to the correct agency.
Once you have your correct address, you can contact a Customer Care representative at 866-347-3292, available 24/7, to update it on your account.
You must update your E911 address whenever you move. VoIP services do not automatically update your location, so it’s important to manually change it.

How Do I Reset My Hughesnet Voice’s Voicemail PIN to default?

Hughesnet^® Voice service includes a variety of features our customers love. To learn more about the different features, click here.

The following FAQ outlines the steps you can take to reset your Voicemail PIN that was previously setup. Please note that you need to order and activate your Hughesnet Voice service to manage your Hughesnet Voice features.

Register/login to myhughesnet.com.
Click on the ‘Account’ from the top menu, then ‘Voice’ to visit ‘My Hughesnet Voice Plan’ page.
On the My Hughesnet Voice Plan page, click ‘Manage’ to visit the ‘Voice Dashboard’.
Once you are in the Hughesnet Voice Dashboard, you will be able to access/manage your Hughesnet Voice features like Sim Ring, Call Rejection, Call Forwarding, Voicemail Settings.

On the Hughesnet Voice Dashboard, click on the ‘Settings’ button from the ‘Voicemail’ widget as shown in the picture below.

In the ‘Voicemail Settings’ pop-up, toggle the ‘Reset Voicemail PIN’ setting to ‘ON’ at the bottom. Press ‘Save Settings’ to reset your PIN to the default value. You will then see confirmation message that the PIN has been reset.

Note: If you would like to change any voicemail settings other than the voicemail PIN reset, ensure that the reset toggle is OFF, so you are not resetting your voicemail PIN.

After resetting your PIN, follow these instructions to set a new one of your choice.
- Dial *333 on the phone you are using with Hughesnet Voice service.
- You will then be prompted to create a new pin. Follow the voice prompt instructions to setup a new PIN.
- When prompted to enter your PIN, enter 1234 (the default PIN you reset to).