The following FAQ applies to Hughesnet voice subscribers only. Hughesnet voice supports the latest E-911 capabilities.
- Enhanced 911 (E911) is a system that automatically provides your phone number and registered address to emergency dispatchers when you call 911. It ensures that emergency services can quickly locate you, even if you are unable to speak.
- Your E911 address tells first responders where to go in an emergency. If your E911 address is incorrect or missing, your call may be misrouted, delaying emergency response, and requiring you to verbally provide your location.
- Contact your local E911 addressing authority:
- Utility Companies & Post Office (USPS) –
The USPS Address Lookup tool can confirm if your address is recognized for mail delivery (USPS Lookup Tool), but E911 addresses may differ from mailing addresses. - County or Municipal E911 Addressing Office –
Many counties and cities have a 911 Addressing Office responsible for assigning and verifying addresses. Check your county’s website or call the local government office. - Fire Department or Police Department (Non-Emergency Line) –
Some local fire and police departments maintain E911 address records or can direct you to the correct agency.
- Utility Companies & Post Office (USPS) –
- Once you have your correct address, you can contact a Customer Care representative at 866-347-3292, available 24/7, to update it on your account.
- You must update your E911 address whenever you move. VoIP services do not automatically update your location, so it’s important to manually change it.