View the Multipath Device replacement guide here
Quick Overview
- Install your new Multipath Device
- Disconnect your old Multipath Device and old power supply.
- Connect and power up your new Multipath Device.
- Visit https://fusion.hughesnet.com/ to complete installation and activation of the new Multipath device.
- Return the old Multipath Device to avoid Unreturned Equipment Fee
- Use the box from the new Multipath Device to ship the old device back to Hughes.
- Take the prepaid UPS shipping label from the pouch on the center of the box and stick it over the old shipping label.
- Drop the package off at your nearest UPS store or contact UPS to pick up the package from your location.
- If you are unable to return the old Multipath Device, it may result in Unreturned Equipment Fees on your account.
Note: You have 30 days from the date the new Multipath Device is shipped to you to replace the old device. Hughesnet Customer Care authorizes and enables replacement over the satellite network and this authorization expires after 30 days.