Ensuring your Multipath (WL3000) and Modem are properly connected, helps you to enjoy more responsive internet experience. Please follow the steps below to ensure the connections are accurate:
- Check Connections:
- Ensure that an Ethernet cable (at least Cat5e or better) is firmly plugged into the Modem’s “LAN” port and the “SAT Ethernet” Port of the Multipath (WL3000) device.
- If the cable is properly connected,
- The light on the “SAT Ethernet” port of the Multipath (WL3000) will be ON. refer image a below.
- Also, all the lights on the front of the Multipath (WL3000) will be ON. refer image b below.
- This indicates the connections are accurate and you are all set.
If all the lights on the Multipath (WL3000) are still not ON, please follow the steps below:
- Power Cycle Multipath (WL3000):
- Turn OFF the Multipath (WL3000) by unplugging it from the power source. Wait for a few seconds, and plug it back in.
- Wait for 1 minute and check if the lights on the Multipath (WL3000) are ON as shown in the image above.
- Power Cycle your Hughesnet® Modem:
- If the lights are still not ON, turn OFF the Modem by unplugging it from the power source. Wait for a few seconds, then plug it back in.
- Wait for 2 minutes and check if the lights on the Multipath (WL3000) are ON as shown in the image above.
Even after following all the above steps, if the lights on the Multipath (WL3000) are still not ON, it’s time to call Customer Support at 866-347-3292 for further assistance.
Note: Always ensure safety when checking and handling equipment. If you’re unsure about any step, it’s best to call Customer Support right away.