Here is what to expect at your installation visit.
Technician tracking:
Once the technician is en-route to your location, you will receive a Techtrak link via SMS. You can use this link to track the whereabouts of your installer. If you haven’t already registered, you can sign up for a free myhughesnet.com account. With your account, you can schedule or reschedule the installation, track the technician’s location, check your order status, and more.
Prepare:
Prior to the technician arriving at your home, think about where you would like your modem to be, and have the closest power outlet accessible. Keep in mind that it is best to keep the modem in a location with good airflow, at least six inches away from the wall. Also, ensure that someone 18 years or older will be present for the duration of the installation.
The installation generally takes between two and four hours.
What to expect at your appointment:
Location
Work with your technician to find the best outdoor dish location.
Install
The technician will install your satellite dish outside your home and run a cable inside your home directly to your modem. If you ordered Hughesnet® Voice, have your telephone and cable available.
Activate
After installation, you need to activate your Hughesnet services.
What is included with a professional installation?
1) The Hughesnet professional technician will install the Hughesnet Wi-Fi Modem (with power supply) and will connect 2 of your devices, such as:
- desktop computer (connected to the modem with a HughesNet supplied LAN cable)
- laptop
- tablet (Apple iPad, etc.)
- smartphone
You can ask your technician to connect additional devices for an additional cost. Any non-standard installation extras will be billed on your next Hughesnet invoice. The technicians do not accept cash or check at the time of installation.
2) A Hughesnet outdoor antenna system (reflector, radio, and mount) will be installed on your roof or a wall at a location with a clear line of sight to a satellite in the southern sky and at least 4 feet off the ground so that it is out of reach of small children. If not, the technician will look for a pole mount option (additional fee may apply). For homes with vinyl siding, metal siding, or metal roofs, the technician may recommend a pole mount. Customers can request a pole-mounted dish installation as opposed to a roof-mounted installation when the technician arrives. Keep in mind a roof-mounted installation may provide the best long-term line of sight for optimal performance. If being installed on an outer wall or roof, the equipment needs to be accessible with a 25-foot ladder for quick and easy servicing should it ever be required. If a pole mount is required or requested, you will be billed a $50 pole mount fee on your next Hughesnet invoice. Pole mount installations include up to 25 feet of soft ground cable trenching.
3) Up to 125 feet of RG-6 cable will be run from the outdoor antenna to the modem inside through a drilled hole through the exterior wall to an adjacent interior wall. It will be terminated on the inside wall with a faceplate.
4) A grounding block is provided and the entire system is grounded to an NEC-approved bonding point.
5) All outdoor penetrations and water-resistant compression fitting are weather-sealed.
6) Visit https://legal.hughesnet.com/ for details.
Can the certified Hughesnet technician hook up my home network?
Your technician will connect 2 of your devices during your installation appointment. However, you can ask your technician to connect additional devices for an additional cost.
Your technician will also offer to check your wireless strength using a signal gauge throughout your home to ensure you have coverage in every room. If your signal is weak in certain locations of your home due to the size, layout, or construction materials used, they may recommend a Mesh Wi-Fi Node to extend your wireless signal. This extender is specifically engineered to work with Hughesnet and delivers a strong, reliable Wi-Fi signal across your home for seamless browsing and streaming. If you purchase a Mesh Wi-F Node from your technician, the cost of the device and installation will be added to your next Hughesnet invoice.
After Installation:
Register
If you haven’t already registered, please make sure to create your free account on myHughesNet.com. This account provides access to various tools, including the ability to change plans, sign up for alerts and notifications, make payments, manage your devices, and more. For on-the-go access, you can download the free Hughesnet Mobile App Android | iOS. To receive a direct link to download the app to your phone, simply text ‘APP’ to 75720.
Survey
We strive to be a 5! Customer surveys are sent to ensure quality installations. If at any time during the installation, you don’t feel that the service provided qualifies as “5-stars,” please stop the installation and share your concern with the technician.
What non-standard installation items are not covered?
Customers sometimes want to enhance or customize their installation to specific requirements.
While they are not included in a Hughesnet standard installation, these enhancements may incur charges that will be added to your next Hughesnet invoice. All costs for non-standard work or equipment will be itemized by the independent Hughesnet technician on the Hughesnet Installation Reference Sheet and require your authorization signature before proceeding. Technicians do not accept cash or check at the time of install. These non-standard installation items include major customization on your Hughesnet system that would require the technician to:
- Spend excessive time onsite to meet customer-directed requirements.
- Purchase special materials, molding, or cosmetic hardware to hide exposed cables.
- Remove, repair, or build structures to hide or support the Hughesnet System.