How to check if the IFL/Satellite cable is correctly connected?

An IFL cable is a black coaxial cable coming from outdoor unit and is connected to the “SAT” port on the back of the modem.

Fig: IFL cable

Incorrect IFL cable connection can lead to issues with your internet service performance. The following FAQ will guide you to ensure the IFL cable is securely connected to your modem.

How to check if the IFL cable is connected correctly?

  1. Check if the cable is intact and securely connected to the modem. To avoid electric shock, please refrain from touching the cable while the modem is powered ON.
  1. Once you are able to see that the cable is securely connected, visit http://www.systemcontrolcenter.com and check the state code.
    Note: Your device need to be connected to your Hughesnet® internet service.
  2. If the “System State Code” is 3.1.1; it indicates that there is an issue with the IFL cable connection.

Fig: System Control Center showing “System State Code” of 3.1.1

Follow the instructions below to fix the issue. If not, the cable is properly connected and no further action is needed.

How to fix the IFL cable connection issue?

  1. To avoid electric shock, turn OFF the modem by disconnecting the power adapter from the wall outlet.
  1. Connect the cable to the modem and hand tighten the screw on the IFL cable until it is firm into the “SAT” port, as shown in the images below:

Fig: Connecting IFL cable to modem

  1. Power ON the modem and once all the LED lights on the modem are lit, visit http://www.systemcontrolcenter.com and check the state code.
  2. If the “System State Code” is 3.1.1, please call the customer service for further troubleshooting.