You must return your Hughesnet® modem, power supply, and radio in good condition within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter).
If you are a Hughesnet Fusion® customer, you must also return the multipath device, power supply, and wireless antenna or be charged a $500 Unreturned Equipment Fee.
Please be aware that after 45 days, accounts may not be eligible for credits or fee reversals. This includes contested charges for un-returned equipment fees. View instructions on how to de-install and return your leased equipment here. You are not required to return, and Hughes is not obligated to de-install or pay for the de-installation of the antenna, mount, or any cables.
Call Customer Care at 866-347-3292 to start a return.
Click here to review your Subscriber Agreement.