What to do if my Hughesnet modem state code is 102.6.2?

Ensuring your Hughesnet equipment functions properly is essential for maintaining optimal performance.

Verify the issue:

  1. Visit systemcontrolcenter.com from a device connected to your modem.
  2. If the state code displayed is 102.6.2, please continue with the troubleshooting steps below.
Status: 102.6.2 – Issue Detected, Troubleshooting Required 

Troubleshooting steps (if state code is 102.6.2):

  • Step 1 – Unplug the Devices from power supply: Disconnect the power adapters from both your Hughesnet modem and the Multipath device (WL3100) to prevent the risk of a short circuit or electric shock.
  • Step 2 – Remove the SIM Card: Eject the SIM card by gently pressing it inward from the back of the multipath device until it pops out.
Fig: Back of Multipath (WL3100) indicating the SIM slot
  • Step 3 – Reinsert the SIM Card: Carefully take out the SIM card and then reinsert it. A “click” sound will confirm that the SIM card is properly secured.
Fig: SIM card being reinserted
  • Step 4 – Reconnect the Power Supply: Plug the modem and the multipath device back into the power supply. Please wait for the devices to completely turn ON (usually takes a couple of minutes). Once powered ON, all LEDs on the multipath device should illuminate steadily.
Fig: Front panel of Multipath (WL3100) with steady lights
  • Step 5 – Confirm the issue: Using a device connected to your Hughesnet modem, visit systemcontrolcenter.com and check the state code.
    • If the state code is still 102.6.2, please call Hughesnet Customer Support.
    • If the state code is 0.0.0 or 24.1.1, the issue is resolved.