How do I disconnect the Multipath Device and the power supply from the Hughesnet Wi-Fi Modem? 

Note: The Multipath device does not have a power (off-on) switch.  Figure 1: Unplug from wall  Figure 2: Disconnecting cables from the old device  Note:   To unplug the power adapter from the back of the device, grip the locking mechanism (Figure 3) and pull. The locking mechanism will disengage, and you will be able to …

Speed Test at Each End Point

Speed Test allows you to measure your real-time network connection and provide details including real-time Download and Upload speeds. You can do a speed test from myhughesnet.com and from your myHughesnet (Mobile) app. After logging into myhughesnet.com, select the Support tab on the tab and select “Run Speed Test.” You will be taken immediately to …

How does weather impact the satellite internet service?

Weather and my Hughesnet® Service  Stormy weather may affect your internet service when thick cloud cover blocks the signal between the satellite and your dish. The satellite that delivers your signal is 22,000 miles away. The signal must travel up to space when you make a request (such as clicking on a webpage) then come …

What is included with the new Hughesnet residential installation?

Here is what to expect at your installation visit. Technician tracking: Once the technician is en-route to your location, you will receive a Techtrak link via SMS. You can use this link to track the whereabouts of your installer. If you haven’t already registered, you can sign up for a free myhughesnet.com account. With your …

What is Traffic Prioritization?

Traffic Prioritization allows you to prioritize online activity on your devices. When this is turned on, you will be able to prioritize network traffic to your devices that are categorized by streaming, gaming, or custom modes. When Streaming, Gaming, or Custom is selected, you will be able to assign which devices will fall under this …

How do I see the daily usage by device?

When logged into your account on myhughesnet.com, you can find the Usage panel on the home screen. The information displayed will contain details of your plan, including how much data is used and remaining for the month’s cycle. You can also view your available tokens and purchase additional tokens from the usage panel. When “View Usage” …

How do I purchase Priority Data Tokens on the myHughesnet (Mobile) app?

From the home screen (Overview page) of the myHughesnet (Mobile) app, click on Buy Token in the Usage panel.  Choose the denomination you wish to purchase. You will be asked to confirm your purchase.  You can alternatively, go to the Usage tab on the bottom of the screen then click on Priority Data Token purchase.  …

Tips for Using the new Hughesnet

Everything you do online uses data. How much data you use depends on the activity you are doing online. Data is transferred two ways: from the satellite to your computer (download) and from your computer to the satellite (upload). Here are some helpful links to learn more about Hughesnet®.  Popular Videos  Understanding Satellite Internet >  …