What is the Hughesnet Mesh Wi-Fi Node?

The Hughesnet® Mesh Wi-Fi Node is designed to extend your modem’s Wi-Fi signal, providing seamless wall-to-wall Wi-Fi coverage throughout your home. It pairs effortlessly with the Hughesnet Modem to ensure uninterrupted browsing and streaming in every room.

Do I Need a Mesh Wi-Fi Node?

You may benefit from a Mesh Wi-Fi Node if:

  • You experience weak or no signal in certain areas of your home.
  • You want to extend Wi-Fi coverage to additional structures like garages or guest houses. Use the myHughesnet (Mobile) app’s wireless signal gauge to help you identify places in your home with a poor signal.

How Does It Work?

The Hughesnet Mesh Wi-Fi Node extends your Wi-Fi coverage by repeating signals in weak connectivity areas. It receives signals from the main modem and redistributes them, eliminating dead zones for reliable, consistent coverage throughout your home. To use the Mesh Wi-Fi Node, you’ll need an HT3000W Satellite Modem, an active internet connection, and an electrical outlet near each node.

How Do I Order Mesh Wi-Fi Node?

You can purchase the Hughes Mesh Wi-Fi Node by logging into your account on myhughesnet.com under “Shop” menu.

Will I Need More Than One Mesh Wi-Fi Node?

The number of nodes required depends on:

  • The size and layout of your home
  • The construction materials (e.g., thick walls may require more nodes for optimal coverage)
  • Use the myHughesnet (Mobile) app to detect weak signal areas and determine the number of mesh Wi-Fi nodes needed.

Where Should I Place My Mesh Wi-Fi Node?

For the best performance, place the mesh Wi-Fi node halfway between your Hughesnet modem and the area with poor signal strength. This positioning ensures you get maximum use of your mesh Wi-Fi node.

How to Block or Report Unwanted Emails and Senders?

Hughesnet® email allows you to filter out unwanted emails, such as marketing messages, with two options: “mark as spam” or “block the sender”. This FAQ outlines the steps for both methods.

Marking an Email as Spam

  • Login to your email account via myhughesnet.com.
  • From the inbox, click on the email you want to mark as spam.
  • On the email, from the top menu select Spam as shown below. You’ll then see a confirmation message saying, Conversation moved to Spam.

Note: Marking an email as spam does not instantly block the sender. These emails would still be sent to your email address and can be found in the Spam Folder.

Marking an Email as Not Spam

  • To mark an email as Not Spam:
    • Go to your Spam folder.
    • Select the email you want to mark as not spam.
    • Click Not Spam to move the email back to your inbox.
  • Alternatively, if you want to whitelist an email address to prevent its emails from being sent to the spam folder, go to Settings > Blocked and Allowed Senders and add the email address under Allowed Senders and Domains.

Blocking a Sender

  • Login to your email account via myhughesnet.com.
  • From the inbox, open the email from the sender you wish to block.
  • Select the More menu (usually represented by three dots).
  • Choose Block from the options.
  • From the pop-up, verify the email address being blocked, select your preferences, and click OK.
    • Depending on your choices, this will delete all existing emails from the sender and block any future emails.

Unblocking a Sender

  • To unblock a sender:
    • Click on Settings in your email account (located in the top right corner).
    • Navigate to the Blocked and Allowed Senders section.
    • Find the email address you wish to unblock.
    • Select the address and click Remove to stop blocking emails from that sender.
    • Click Save to confirm and apply your changes.

How to know if your Mesh Wi-Fi Node is synced?

A Mesh Wi-Fi Node is the perfect solution to extend your modem’s signal throughout your home, for wall-to-wall Wi-Fi coverage. Ensuring your Mesh Wi-Fi Node is synced with your Hughesnet® modem, helps you to get the most out of your internet service.

How to check the Sync Status:

  • Locate the “Sync” LED on your Mesh Wi-Fi Node. It should be the second LED from top (as shown in the picture below).
    • If it is solid lit, your Mesh Wi-Fi Node is correctly synced with your Hughesnet modem and is placed within range from your Hughesnet modem.
    • If it is not lit or blinking, please follow the instructions below to sync your Mesh Wi-Fi Node:
    • Power off the Mesh Wi-Fi Node, wait for 10 seconds, and then power it back on. Check the sync status again after the restart.
    • Bring the Mesh Wi-Fi Node closer to the Hughesnet modem (ideally halfway between your Hughesnet modem and an area with weak signal) and ensure it is properly ventilated, in an upright position, at least six feet away from other electronics like microwave.
    • If the above steps do not fix the issue, please click here to reinstall the Mesh Wi-Fi Node.
    • If none of the above steps work, contact Hughesnet customer support at 866-347-3292, available 24/7 for further assistance.

Does Hughesnet Support 911 Services, and How Do I Update My Address?

The following FAQ applies to Hughesnet® voice subscribers only. Hughesnet voice supports the latest E-911 capabilities.

  • Enhanced 911 (E911) is a system that automatically provides your phone number and registered address to emergency dispatchers when you call 911. It ensures that emergency services can quickly locate you, even if you are unable to speak.
  • Your E911 address tells first responders where to go in an emergency. If your E911 address is incorrect or missing, your call may be misrouted, delaying emergency response, and requiring you to verbally provide your location.
  • Contact your local E911 addressing authority:
    • Utility Companies & Post Office (USPS) –
      The USPS Address Lookup tool can confirm if your address is recognized for mail delivery (USPS Lookup Tool), but E911 addresses may differ from mailing addresses.
    • County or Municipal E911 Addressing Office –
      Many counties and cities have a 911 Addressing Office responsible for assigning and verifying addresses. Check your county’s website or call the local government office.
    • Fire Department or Police Department (Non-Emergency Line) –
      Some local fire and police departments maintain E911 address records or can direct you to the correct agency.
  • Once you have your correct address, you can contact a Customer Care representative at 866-347-3292, available 24/7, to update it on your account.
  • You must update your E911 address whenever you move. VoIP services do not automatically update your location, so it’s important to manually change it.

How Do I Reset My Hughesnet Voice’s Voicemail PIN to default?

Hughesnet® Voice service includes a variety of features our customers love. To learn more about the different features, click here.

The following FAQ outlines the steps you can take to reset your Voicemail PIN that was previously setup. Please note that you need to order and activate your Hughesnet Voice service to manage your Hughesnet Voice features.

  • Register/login to myhughesnet.com.
  • Click on the ‘Account’ from the top menu, then ‘Voice’ to visit ‘My Hughesnet Voice Plan’ page.
  • On the My Hughesnet Voice Plan page, click ‘Manage’ to visit the ‘Voice Dashboard’.
  • Once you are in the Hughesnet Voice Dashboard, you will be able to access/manage your Hughesnet Voice features like Sim Ring, Call Rejection, Call Forwarding, Voicemail Settings.
  • On the Hughesnet Voice Dashboard, click on the ‘Settings’ button from the ‘Voicemail’ widget as shown in the picture below.
  • In the ‘Voicemail Settings’ pop-up, toggle the ‘Reset Voicemail PIN’ setting to ‘ON’ at the bottom. Press ‘Save Settings’ to reset your PIN to the default value. You will then see confirmation message that the PIN has been reset.

Note: If you would like to change any voicemail settings other than the voicemail PIN reset, ensure that the reset toggle is OFF, so you are not resetting your voicemail PIN.

  • After resetting your PIN, follow these instructions to set a new one of your choice.
    • Dial *333 on the phone you are using with Hughesnet Voice service.
    • You will then be prompted to create a new pin. Follow the voice prompt instructions to setup a new PIN.
    • When prompted to enter your PIN, enter 1234 (the default PIN you reset to).

What to do if my Hughesnet modem state code is 102.6.2?

Ensuring your Hughesnet equipment functions properly is essential for maintaining optimal performance.

Verify the issue:

  1. Visit systemcontrolcenter.com from a device connected to your modem.
  2. If the state code displayed is 102.6.2, please continue with the troubleshooting steps below.
Status: 102.6.2 – Issue Detected, Troubleshooting Required 

Troubleshooting steps (if state code is 102.6.2):

  • Step 1 – Unplug the Devices from power supply: Disconnect the power adapters from both your Hughesnet modem and the Multipath device (WL3100) to prevent the risk of a short circuit or electric shock.
  • Step 2 – Remove the SIM Card: Eject the SIM card by gently pressing it inward from the back of the multipath device until it pops out.
Fig: Back of Multipath (WL3100) indicating the SIM slot
  • Step 3 – Reinsert the SIM Card: Carefully take out the SIM card and then reinsert it. A “click” sound will confirm that the SIM card is properly secured.
Fig: SIM card being reinserted
  • Step 4 – Reconnect the Power Supply: Plug the modem and the multipath device back into the power supply. Please wait for the devices to completely turn ON (usually takes a couple of minutes). Once powered ON, all LEDs on the multipath device should illuminate steadily.
Fig: Front panel of Multipath (WL3100) with steady lights
  • Step 5 – Confirm the issue: Using a device connected to your Hughesnet modem, visit systemcontrolcenter.com and check the state code.
    • If the state code is still 102.6.2, please call Hughesnet Customer Support.
    • If the state code is 0.0.0 or 24.1.1, the issue is resolved.

How can I improve my gaming experience?

This FAQ will guide you through troubleshooting common gaming issues to help enhance your gaming experience. Use the hyperlinks below to navigate to specific sections or scroll down for detailed instructions.

Q: Why is my game download taking so long? What can I do to improve download speeds?

There are multiple factors that can affect game download speeds, such as network congestion, download file size, and your data plan. Here are steps to improve download performance:

  1. Check Your Data Usage:
    If you’ve exhausted your Priority Data allowance, you will automatically be switched to using your Unlimited Standard Data, which may result in slower speeds during peak traffic periods.
  2. Optimize Your Connection:
    • For optimal performance, connect your gaming device directly to the Hughesnet modem via a LAN cable instead of Wi-Fi.
    • Check Wi-Fi Signal Strength:
      If your console is far from the modem (e.g., on the other side of the house), this can degrade the signal. Our mobile app features a Wi-Fi test that can assess the quality of the connection at your current location. If the signal is weak, consider purchasing an optional Wi-Fi extender or Mesh Wi-Fi Node to improve Wi-Fi coverage.
    • Cloud-based gaming on platforms like Xbox generally results in higher latency compared to playing games locally installed on your console. Whenever possible, download the game to your console for a smoother experience.
    • Schedule Downloads: For faster downloads, consider scheduling them overnight between 2 a.m. and 8 a.m. when network congestion is typically lower. Please note, however, that speeds during this period are not guaranteed and may vary based on various factors.
    • Rest Mode: It is recommended to place your Console in “Sleep/Rest” during downloads, as this can help with background downloading.
      1. Most Consoles have a Sleep/Reset mode (sometimes referred to as “Instant-on” mode) which allows your console to download updates and games while it appears to be off. Here’s how you can enable it:
        1. For the Xbox Console
          1. Press the Xbox button on your controller to open the guide.
          2. Navigate to Profile & system > Settings > General > Power options.
          3. Select the Sleep option.
        2. For the PlayStation Console
          1. Press the PlayStation button on the controller to launch the quick menu.
          2. Navigate to the power option.
          3. Select “Enter Rest Mode”
    • Consider turning OFF devices when not in use: As all devices connected to the network, share the available bandwidth, consider turning them OFF or disconnecting them from the network, so that your download activity is prioritized.
    • VPN Usage: If you are connected to a VPN, be aware that it can reduce your home network speed by up to 75%, which will significantly impact download performance. Disconnect from the VPN if possible while downloading large files.

Q: How can I reduce lag while gaming?

Gaming lag is often caused by high network traffic or weak connections. Below are steps you can take to minimize lag:

  1. Disconnect Devices from the Internet when not in use:
    • Disconnect any devices not currently in use from your network to free up bandwidth for gaming.
    • Use a LAN connection between your console and the Hughesnet modem for a more stable, faster experience. Wi-Fi is often less reliable for gaming, especially if multiple devices are connected.
  2. Connect to Hughesnet Modem directly: Ensure your gaming device is connected directly to the Hughesnet modem, not through a third-party router, for optimal performance.
  3. Adjust DNS Settings:
    Follow these steps to update the DNS settings, which may reduce lag:
    • Visit systemcontrolcenter.com while connected to your Hughesnet internet.
    • Go to Wireless settings.
    • Navigate to Advanced Setup > Network > Properties.
  1. Uncheck Obtain from ISP.
  2. Enter the following DNS:
    • Primary DNS: 8.8.8.8
    • Secondary DNS: 8.8.4.4
  3. Click Save Settings.

In the event that the above DNS settings did not help to resolve the lag issue, please try the following alternate DNS settings:

    1. Primary DNS: 1.1.1.1
    2. Secondary DNS: 1.0.0.1

    Q: I keep getting disconnected from my game. How can I fix this?

    Frequent disconnections can stem from several issues, such as poor Wi-Fi signals or game server outages. Use the following steps to troubleshoot:

    1. Check Wi-Fi Signal Strength:
      Ensure your console is receiving a strong Wi-Fi signal. If your console is located far from the modem, try switching between the 2.4 GHz and 5 GHz Wi-Fi channels for better performance.
      • For the best results, connect your console directly to the Hughesnet modem using a LAN cable.
      • If you continue to experience disconnections, you may want to purchase a Wi-Fi extender or a Mesh Wi-Fi Node to strengthen your Wi-Fi connection.
    2. Check Game Server Status:
      Use tools like DownDetector to verify whether the game server is experiencing issues.
      • Additionally, most games or game developers offer a dedicated server status page where you can check the overall status of the game’s servers. Visiting this page will provide higher-level insights into whether any server-wide outages or issues are affecting your connection.
    3. Ensure Proper Direct Connection:
      Verify that your gaming device is connected directly to the Hughesnet modem. Avoid routing your connection through third-party routers, as this can introduce additional points of failure.

    Q: My game won’t connect. What steps should I follow?

    When your game fails to connect, the issue could be with your network, system, or the game itself. Here’s how to resolve it:

    1. Check Your Network Connection:
      Make sure your device is connected to a strong Wi-Fi signal, or better yet, use a LAN cable for a more stable connection.
    2. Update Your Console and Game:
      Ensure both your console and the game are updated to the latest versions. Consider scheduling these updates during off-peak hours (between 2 a.m. and 8 a.m.) to minimize download times. However, note that actual speeds may vary due to various factors.
    3. Check Game Server Status:
      Verify whether the game’s servers are experiencing downtime by visiting websites like DownDetector. Game Server issues may prevent you from connecting, even if your internet connection is functioning normally.
    4. Direct Modem Connection:
      Ensure your console is connected directly to the Hughesnet modem for the most reliable connection. Avoid using third-party routers or other network devices for optimal performance.

    What are the minimum system requirements for Norton Utilities Ultimate?

    With Norton Utilities Ultimate, you can speed up your Windows PC and free up valuable storage space by removing unneeded apps, programs, and leftover data. You will also enjoy increased online privacy through the removal of temporary browser files and cookies that advertisers can use to track your behavior.

    While the application is designed to enhance performance across a variety of systems, it’s important to keep in mind that not all configurations are supported.

    Please review the minimum system requirements information below:

    Minimum Microsoft Windows OS Requirements

    • Windows fully compatible PC with Intel Pentium 4 / AMD Athlon 64 processor or above (must support SSE3 instructions)
    • 1 GB RAM or above

    Windows™ Operating Systems

    • Microsoft Windows 7 (all versions) with Service Pack 1 (SP 1) or later.
    • Microsoft Windows 8/8.1 (all versions). except Windows 8 Start screen.
    • Microsoft Windows™ 10 (all versions), except Windows 10 on Arm, in S mode, Mixed Reality, Mobile, IoT, Starter, and RT editions.
    • Microsoft Windows™ 11 (all versions), except Windows 11 on Arm, in S mode, Mixed Reality, Mobile, IoT, Starter, and RT editions.

    Additional Hardware Requirements

    • 1 GB of available hard disk space
    • Optimal standard screen resolution no less than 1024 x 768 pixels
    • Internet connection (to activate product and receive product updates).

    Ready to enjoy a faster, cleaner, and more reliable computer experience today? Click here to learn more and order.

    Disclaimer: No one can prevent all identity theft of cybercrime. Not all products, services and features are available on all devices or operating systems. NortonLifeLock, the NortonLifeLock Logo, the Checkmark Logo, Norton, LifeLock, and the LockMan Logo are trademarks or registered trademarks of Gen Digital Inc. or its affiliates in the United States and other countries. Windows is trademark of Microsoft Corporation.