View the Multipath Device replacement guide here Quick Overview Note: You have 30 days from the date the new Multipath Device is shipped to you to replace the old device. Hughesnet Customer Care authorizes and enables replacement over the satellite network and this authorization expires after 30 days.
Category Archives: Fusion J3
Where should I place my modem?
The following recommendations will help ensure optimal operation of your Hughesnet® Satellite Modem: 1. The modem should be placed in a well-ventilated area and positioned upright, as shown in the image on the left. DO NOT lay it horizontally on its side, as depicted in the image on the right. 2. The modem should …
How do I return my Hughesnet Fusion equipment?
These instructions explain how to uninstall the equipment, pack it, and return it to Hughesnet® in the box you have received. Click here for equipment return instructions for the Multipath Device (WL3000) and Wireless Antenna.
What is Hughesnet Fusion?
Hughesnet® Fusion® plans combine satellite and wireless technologies to deliver a high-speed, low-latency, reliable internet experience. The experience feels faster, especially while watching videos, browsing content-rich websites, and video conferencing. Where are Hughesnet Fusion plans available? Hughesnet Fusion plans are currently only available in select areas of the country. A certified Hughesnet technician must install …
Does Hughesnet Work with My Wireless Thermostat, Security Systems and Lighting?
Hughesnet® does support remote home devices that allow you to control your lights and thermostats (such as Nest and Philips Hue) from your smart phones. Security devices that allow you to watch video in the cloud are also supported. Devices that require a static or routable IP address will not work. Reference the device manual …
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The HughesNet Wi-Fi Modem Provides Dual-band Network (2.4G Hz and 5G Hz). Which One Should I Use?
Hughesnet® Wi-Fi Modem provides two networks, a 2.4 GHz and 5 GHz. Deciding which network to use, is based on your unique home set-up. 2.4 GHz has a longer range and can penetrate walls and other solid objects more easily. However, it is more susceptible to interference, so speeds may not be as high. 5 …
What is Video Optimizer?
The Video Optimizer helps you get the most out of your service when streaming video content. How it works: Hughesnet® automatically adjusts data rates for streaming video to deliver great picture quality while using less of your data. Streaming is optimized with video streams up to HD quality. For best performance, leave any video streaming …
How does weather impact my satellite Internet service?
Weather and my Hughesnet Service Stormy weather may affect your Internet service when thick cloud cover blocks the signal between the satellite and your dish. The satellite that delivers your signal is 22,000 miles away. The signal must travel up to space when you make a request (such as clicking on a webpage) then come …
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