The following recommendations will help ensure optimal operation of your Hughesnet® Satellite Modem: 1. The modem should be placed in a well-ventilated area and positioned upright, as shown in the image on the left. DO NOT lay it horizontally on its side, as depicted in the image on the right. 2. The modem should …
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These instructions explain how to uninstall the equipment, pack it, and return it to Hughesnet® in the box you have received. Click here for equipment return instructions for the Multipath Device (WL3000) and Wireless Antenna.
Under warranty, you have access to 24×7 technical phone support, as well as onsite support as needed. While most problems are resolved with a simple phone call, it may take up to 7–10 days for a certified technician to visit your home or business to restore service, under the warranty. With Express Repair, if a …
If you have an upcoming appointment with a Hughesnet® technician, you will be able to view, and make changes to your appointment online by visiting myhughesnet.com or through the Hughesnet Mobile App. To make changes online, select “Account” from the options at the top of your page, then select “My Appointments”. Your current appointment information, including …
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Yes. If you require a replacement router during the warranty period, a new router will be sent to you with installation instructions. If you have purchased a maintenance plan, a technician will come out to your business and fix it for you.
This user guide provides information for replacing the HT1X00 satellite modem. Click here to download user sheet.
Please visit the Hughesnet® legal site for warranty information by clicking here.
Click here to access the Modem replacement guide.
If a Return Merchandise Authorization (RMA) has already been created, you can track its status by visiting rmastatus.hughesnet.com. Complete the form and click ‘View RMA Status’ to view the RMA status. The next screen will display your shipping information. At the bottom of the screen, you will find carrier and package tracking information along with …
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You must return your Hughesnet® modem, power supply, and radio in good condition within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter). If you are a Hughesnet Fusion® customer, you must also return the multipath device, power supply, …