Where should I place my modem?

The following recommendations will help ensure optimal operation of your Hughesnet® Satellite Modem:   1. The modem should be placed in a well-ventilated area and positioned upright, as shown in the image on the left. DO NOT lay it horizontally on its side, as depicted in the image on the right. 2. The modem should …

Can I Buy More Data if I Run Out?

If you exceed your Service Plan Data, you will stay connected, but may experience reduced speeds until the next billing cycle. Data Tokens are a great way to restore your high-speed data. You can purchase Data Tokens from: Sign in or register on myhughesnet.com. Once logged-in, click on ‘Usage’ and ‘Data Token Purchase’ in the second menu. Download …

What is your upload/download allowance policy (Fair Access Policy)?

To ensure fair internet access for all Hughesnet® customers, Hughesnet maintains a special Fair Access Policy that establishes an equitable balance in internet access for all Hughesnet subscribers. Similar to how cell phone providers manage their data plans, all Hughesnet plans come with an allotment of data, that may be downloaded or uploaded within each …

What is the difference between Data Tokens and Bonus Zone?

Bonus Zone (formerly known as Bonus Bytes) Your service plan includes high-speed data available in the Bonus Zone, previously known as Bonus Bytes. It is the period of time between 2am-8am local time, when you have access to additional high-speed data, even if you have exceeded the amount of data in your Service Plan. This …

How can I get Hughesnet Email on my Mobile Smart Device?

Get access to your inbox on-the-go with Hughesnet® webmail on your mobile device.  There are two ways to view your Hughesnet email on your smart device:  1. Using your myhughesnet.com on the web:  Using a web browser on your smart device, navigate to myhughesnet.com and click ‘My Email’ from the top menu*  * Login required.   …

What is the Bonus Zone?

The Bonus Zone is a period of time when you have access to additional high-speed data! For residential customers it is between the hours of 2am-8am local time. The amount of your Bonus Zone data is determined by the service plan to which you subscribe. Use this additional plan data to download large files like movies, …