Moves require reassignment of the Static IP. Please contact Customer Care at 866-347-3272 for reassignment of Static IP.
Category Archives: NAD
Are IP addresses transferable when changing from one service plan to another?
The IP address does not need to be changed when moving from one Hughesnet® plan to another (upgrade/downgrade).
How can I see daily usage by device?
Hughesnet® customers with a HT2000W modem can view device-level usage for 24-hour and previous 14-day periods on the ‘Connected Devices’ page found on myhughesnet.com under ‘Wi-Fi Management’ under the ‘Usage’ category. The following page displays the devices connected to your Hughesnet system along with other helpful information such as, “Status, Signal Quality, Connection time, and …
What does device Signal Quality mean?
To access the device-level signal quality, register or login to myhughesnet.com and navigate to ‘Usage’ > ‘Wi-Fi Management’. You will be able to see a list of devices connected directly to your Hughesnet® modem using an ethernet cable, or via Wi-Fi. Click on the plus icon on the type of Router connection to see the …
Can I view devices connected to my network?
Customers with a HT2000W modem can view their devices connected to their Hughesnet® Wi-Fi as well as direct LAN connections. To view your devices, login to your myhughesnet.com account and visit ‘Usage’ > ‘Wi-Fi management’ page. On this page you can view the devices connected to the LAN, and the different Wi-Fi channels. Only the …
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Why should I run a speed test?
Periodically running a speed test is a good idea to ensure that your system is functioning properly and that your devices are receiving a strong signal from the modem. Conducting a speed test is fast, easy, and precise, giving you the best measurement of your broadband speed. What’s the Difference Between Upload and Download? When …
Make changes to your upcoming appointment online
If you have an upcoming appointment with a Hughesnet® technician, you will be able to view, and make changes to your appointment online by visiting myhughesnet.com or through the Hughesnet Mobile App. To make changes online, select “Account” from the options at the top of your page, then select “My Appointments”. Your current appointment information, including …
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Can I upgrade from Hughesnet Internet Continuity to Hughesnet for Business as a primary service?
Yes. You can change your Hughesnet® service by calling Business Customer Care at 866-347-3292.
Does my Automatic Failover Router come with a warranty?
Yes. If you require a replacement router during the warranty period, a new router will be sent to you with installation instructions. If you have purchased a maintenance plan, a technician will come out to your business and fix it for you.
What does the professional installer do to ensure my Hughesnet Internet Continuity is working?
At the time of installation, your installer will connect your existing LAN/PC to the Automatic Failover Router and then connect the two WAN ports on the router – one to your primary router or modem, and the second to the Hughesnet® Wi-Fi Modem. Lastly, they will unplug your primary modem to verify your Hughesnet Internet …