The following recommendations will help ensure optimal operation of your Hughesnet® Satellite Modem: 1. The modem should be placed in a well-ventilated area and positioned upright, as shown in the image on the left. DO NOT lay it horizontally on its side, as depicted in the image on the right. 2. The modem should …
Category Archives: NAD Repair & Returns
How do I return my Hughesnet Fusion equipment?
These instructions explain how to uninstall the equipment, pack it, and return it to Hughesnet® in the box you have received. Click here for equipment return instructions for the Multipath Device (WL3000) and Wireless Antenna.
My Hughesnet service is still under warranty – why would I want Hughesnet Express Repair?
Under warranty, you have access to 24×7 technical phone support, as well as onsite support as needed. While most problems are resolved with a simple phone call, it may take up to 7–10 days for a certified technician to visit your home or business to restore service, under the warranty. With Express Repair, if a …
Make changes to your upcoming appointment online
If you have an upcoming appointment with a Hughesnet® technician, you will be able to view, and make changes to your appointment online by visiting myhughesnet.com or through the myHughesnet (Mobile) app. To make changes online, select “Account” from the options at the top of your page, then select “My Appointments”. Your current appointment information, including …
Continue reading “Make changes to your upcoming appointment online”
Does my Automatic Failover Router come with a warranty?
Yes. If you require a replacement router during the warranty period, a new router will be sent to you with installation instructions. If you have purchased a maintenance plan, a technician will come out to your business and fix it for you.
Where can I find the replacement guide for the HT1X00 Satellite Modem?
This user guide provides information for replacing the HT1X00 satellite modem. Click here to download user sheet.
What is Hughes’ Equipment Warranty?
Please visit the Hughesnet® legal site for warranty information by clicking here.
Where can I find the Replacement Guide for the HT2000W/HT2010W Satellite Modem?
Click here to access the Modem replacement guide.
Where can I Inquire about my Return Merchandise Authorization (RMA) Status?
If a Return Merchandise Authorization (RMA) has already been created, you can track its status by visiting rmastatus.hughesnet.com. Complete the form and click ‘View RMA Status’ to view the RMA status. The next screen will display your shipping information. At the bottom of the screen, you will find carrier and package tracking information along with …
Continue reading “Where can I Inquire about my Return Merchandise Authorization (RMA) Status?”
What is the Hughesnet Return Policy?
You must return your Hughesnet® modem, power supply, and radio in good condition within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter). If you are a Hughesnet Fusion® customer, you must also return the multipath device, power supply, …