View the Multipath Device replacement guide here Quick Overview Note: You have 30 days from the date the new Multipath Device is shipped to you to replace the old device. Hughesnet Customer Care authorizes and enables replacement over the satellite network and this authorization expires after 30 days.
Category Archives: NAD
What is Frontpoint Security?
Hughesnet® has partnered with a leader in smart home security, Frontpoint, to bring you a reliable, customizable security solution for your peace of mind. Tested and ready to work with Hughesnet, you can count on Frontpoint’s home protection. Products are pre-configured, so your system is ready right out of the box. New customer discounts are …
Where should I place my modem?
The following recommendations will help ensure optimal operation of your Hughesnet® Satellite Modem: 1. The modem should be placed in a well-ventilated area and positioned upright, as shown in the images below. DO NOT lay it horizontally on its side, tape it to the back of the TV against a wall or keep it …
How do I return my Hughesnet Fusion equipment?
These instructions explain how to uninstall the equipment, pack it, and return it to Hughesnet® in the box you have received. Click here for equipment return instructions for the Multipath Device (WL3000) and Wireless Antenna.
What is Hughesnet Fusion?
Hughesnet® Fusion® plans combine satellite and wireless technologies to deliver a high-speed, low-latency, reliable internet experience. The experience feels faster, especially while watching videos, browsing content-rich websites, and video conferencing. Where are Hughesnet Fusion plans available? Hughesnet Fusion plans are currently only available in select areas of the country. A certified Hughesnet technician must install …
My Hughesnet service is still under warranty – why would I want Hughesnet Express Repair?
Under warranty, you have access to 24×7 technical phone support, as well as onsite support as needed. While most problems are resolved with a simple phone call, it may take up to 7–10 days for a certified technician to visit your home or business to restore service, under the warranty. With Express Repair, if a …
If I exceed my plan Data, can I still make calls?
Yes, Hughesnet® Voice service does not use any of your plan data.
Can I make Wi-Fi calls over Hughesnet using my cell phone?
Making calls over Wi-Fi via Hughesnet® (or any satellite service) is not recommended due to signal transmission latency. However, Hughesnet offers a Voice over IP (VoIP) service which uses a different technology from Wi-Fi calling for reliable, clear calls. For more information on Hughesnet Voice service, click here
Can I remove Static IPs if I find out I do not need one?
Yes, you can remove Static IP at any time by contacting Business Customer Care at 866-347-3272.
My business is moving and I have a Static IP. Can this be transferred to my moved site?
Moves require reassignment of the Static IP. Please contact Customer Care at 866-347-3272 for reassignment of Static IP.