At the time of installation, your installer will connect your existing LAN/PC to the Automatic Failover Router and then connect the two WAN ports on the router – one to your primary router or modem, and the second to the Hughesnet® Wi-Fi Modem. Lastly, they will unplug your primary modem to verify your Hughesnet Internet …
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Can I purchase a maintenance plan with my Hughesnet Internet Continuity service?
Yes, a variety of maintenance plans are available. Please ask a sales associate for details.
Does Hughesnet Internet Continuity support Hughes Voice?
Yes. You can add Hughes Voice (VoIP provided by Hughes) to the Hughesnet Internet Continuity service. There are typically two scenarios: Does Hughesnet Internet Continuity support 3rd party voice providers like Vonage, Ooma, RingCentral? Hughesnet for Business and Internet Continuity do not support 3rd party voice providers except in a best efforts basis, and Hughes …
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Why is Hughesnet Internet Continuity service better than a 4G backup solution?
Unlike 4G coverage, which can be spotty and sometimes non-existent with Hughesnet® Internet Continuity you only need a clear view of the southern sky for a solid connection. Additionally, Hughesnet Internet Continuity offers additional data at an affordable cost.
Will I notice performance issues with Internet Continuity?
Most users do not experience any performance issues. However, unlike DSL & cable, satellite has higher latency (the time it takes your data to travel to and from the internet via satellite) so there may be a delay.
Will the system automatically notify me when I’m in backup (Hughesnet Internet Continuity)?
No, not at this time.
Can I convert my existing Hughesnet for Business plan to the Hughesnet Internet Continuity plan?
No, this option is not available at this time. You can always use ANY Hughesnet® satellite internet plan to back up your primary terrestrial broadband connection. If you are technically savvy, you can setup a router with two WAN connections and have it automatically choose your Hughesnet satellite connection during a primary failure. You can …
What equipment is used for the Internet Continuity service?
The equipment includes an antenna with radio, a Wi-Fi Modem, and an Automatic Failover Router that automatically facilitates the failover and failback functionality.
Can I load balance my business traffic between my primary landline connection (DSL/cable) and the satellite backup (Hughesnet Internet Continuity)?
No. Load balancing is not possible. All your business traffic goes over your primary landline connection during normal operation, and only goes over the satellite service in the event your primary landline connection fails.
How fast does the failover take for Hughesnet Internet Continuity?
Most failovers take less than 3 minutes. However, this time could be less depending on how your primary internet connection fails.