Under warranty, you have access to 24×7 technical phone support, as well as onsite support as needed. While most problems are resolved with a simple phone call, it may take up to 7–10 days for a certified technician to visit your home or business to restore service, under the warranty. With Express Repair, if a …
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Can I remove Static IPs if I find out I do not need one?
Yes, you can remove Static IP at any time by contacting Business Customer Care at 866-347-3272.
My business is moving and I have a Static IP. Can this be transferred to my moved site?
Moves require reassignment of the Static IP. Please contact Customer Care at 866-347-3272 for reassignment of Static IP.
Are IP addresses transferable when changing from one service plan to another?
The IP address does not need to be changed when moving from one Hughesnet® plan to another (upgrade/downgrade).
Can I view devices connected to my network?
Customers with a HT2000W modem can view their devices connected to their Hughesnet® Wi-Fi as well as direct LAN connections. To view your devices, login to your myhughesnet.com account and visit ‘Usage’ > ‘Wi-Fi management’ page. On this page you can view the devices connected to the LAN, and the different Wi-Fi channels. Only the …
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Can I upgrade from Hughesnet Internet Continuity to Hughesnet for Business as a primary service?
Yes. You can change your Hughesnet® service by calling Business Customer Care at 866-347-3292.
Does my Automatic Failover Router come with a warranty?
Yes. If you require a replacement router during the warranty period, a new router will be sent to you with installation instructions. If you have purchased a maintenance plan, a technician will come out to your business and fix it for you.
What does the professional installer do to ensure my Hughesnet Internet Continuity is working?
At the time of installation, your installer will connect your existing LAN/PC to the Automatic Failover Router and then connect the two WAN ports on the router – one to your primary router or modem, and the second to the Hughesnet® Wi-Fi Modem. Lastly, they will unplug your primary modem to verify your Hughesnet Internet …
Can I purchase a maintenance plan with my Hughesnet Internet Continuity service?
Yes, a variety of maintenance plans are available. Please ask a sales associate for details.
Does Hughesnet Internet Continuity support Hughes Voice?
Yes. You can add Hughes Voice (VoIP provided by Hughes) to the Hughesnet Internet Continuity service. There are typically two scenarios: Does Hughesnet Internet Continuity support 3rd party voice providers like Vonage, Ooma, RingCentral? Hughesnet for Business and Internet Continuity do not support 3rd party voice providers except in a best efforts basis, and Hughes …
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