What to do if you get the error, “Account was locked due to multiple invalid payment attempts/reversals”

Q1: Why is my account locked? You are seeing this message because the system has detected several unsuccessful payment attempts or payment reversals (such as a chargeback from your bank). To protect your account, a temporary lock is automatically placed after multiple payment failures. Q2: How do I unlock my account and restore my service? …

Stock Up on Priority Data Before the Holiday Rush

The holidays are just around the corner – and that means more sharing, streaming and connecting with the people you love. Make sure your internet keeps up with all the fun. For a limited time, buy a Priority Data Token and get TWO FREE!* And there’s no limit on how many you can purchase and …

What are Dead Zones, and how can I eliminate them?

What is a Dead Zone? A Dead Zone is any area in your home where Wi-Fi coverage is weak or nonexistent, preventing devices from connecting to the internet or causing poor performance. What causes a Dead Zone? Dead zones occur when the radio waves from your router are blocked or disrupted. Common causes include: How …

What does device Signal Quality mean?

To access the device-level signal quality, register or login to myhughesnet.com and navigate to ‘Usage’ > ‘Wi-Fi Management’. You will be able to see a list of devices connected directly to your Hughesnet® modem using an ethernet cable, or via Wi-Fi. Click on the plus icon on the type of Router connection to see the …