Q1: Why is my account locked? You are seeing this message because the system has detected several unsuccessful payment attempts or payment reversals (such as a chargeback from your bank). To protect your account, a temporary lock is automatically placed after multiple payment failures. Q2: How do I unlock my account and restore my service? …
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Stock Up on Priority Data Before the Holiday Rush
The holidays are just around the corner – and that means more sharing, streaming and connecting with the people you love. Make sure your internet keeps up with all the fun. For a limited time, buy a Priority Data Token and get TWO FREE!* And there’s no limit on how many you can purchase and …
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Stock Up on Data Before the Holiday Rush
The holidays are just around the corner – and that means more sharing, streaming and connecting with the people you love. Make sure your internet keeps up with all the fun. Get ready for the season early and stay in the fast lane all the way through the holidays with our Buy One, Get One …
What are Dead Zones, and how can I eliminate them?
What is a Dead Zone? A Dead Zone is any area in your home where Wi-Fi coverage is weak or nonexistent, preventing devices from connecting to the internet or causing poor performance. What causes a Dead Zone? Dead zones occur when the radio waves from your router are blocked or disrupted. Common causes include: How …
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Where should I place my modem?
The following recommendations will help ensure optimal operation of your Hughesnet® Satellite Modem: 1. The modem should be placed in a well-ventilated area and positioned upright, as shown in the images below. DO NOT lay it horizontally on its side, tape it to the back of the TV against a wall or keep it …
What does device Signal Quality mean?
To access the device-level signal quality, register or login to myhughesnet.com and navigate to ‘Usage’ > ‘Wi-Fi Management’. You will be able to see a list of devices connected directly to your Hughesnet® modem using an ethernet cable, or via Wi-Fi. Click on the plus icon on the type of Router connection to see the …