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Does Hughesnet Internet Continuity support Hughes Voice?

Yes. You can add Hughes Voice (VoIP provided by Hughes) to the Hughesnet Internet Continuity service. There are typically two scenarios:

Scenario 1 (Emergency phone line)
- A user can use the phone line as a backup to make outbound calls when the primary connection fails, assuming power is still available. Hughes Voice will work even if all the plan data is used.
Scenario 2: (Second business line)
- A user can use the phone line to make both outbound and inbound calls as a secondary published business line, assuming power is still available. Hughes Voice will work even if all the plan data is used.

Does Hughesnet Internet Continuity support 3rd party voice providers like Vonage, Ooma, RingCentral?

Hughesnet for Business and Internet Continuity do not support 3rd party voice providers except in a best efforts basis, and Hughes makes no guarantees that 3rd party voice service will work well or at all.

What is the balance limit for Data Token purchases?

If the total account balance is over $500 for individual and over $1,000 for a Business parent account, then you will no longer be able to purchase tokens.

Why is Hughesnet Internet Continuity service better than a 4G backup solution?

Unlike 4G coverage, which can be spotty and sometimes non-existent with Hughesnet^® Internet Continuity you only need a clear view of the southern sky for a solid connection.  Additionally, Hughesnet Internet Continuity offers additional data at an affordable cost.

Will I notice performance issues with Internet Continuity?

Most users do not experience any performance issues. However, unlike DSL & cable, satellite has higher latency (the time it takes your data to travel to and from the internet via satellite) so there may be a delay.

Will the system automatically notify me when I’m in backup (Hughesnet Internet Continuity)?

No, not at this time. 

Can I convert my existing Hughesnet for Business plan to the Hughesnet Internet Continuity plan?

No, this option is not available at this time. You can always use ANY Hughesnet^® satellite internet plan to back up your primary terrestrial broadband connection. If you are technically savvy, you can setup a router with two WAN connections and have it automatically choose your Hughesnet satellite connection during a primary failure. You can also do this manually by hand connecting your LAN cable from your primary modem to the Hughesnet satellite modem.

What equipment is used for the Internet Continuity service?

The equipment includes an antenna with radio, a Wi-Fi Modem, and an Automatic Failover Router that automatically facilitates the failover and failback functionality.

Can I load balance my business traffic between my primary landline connection (DSL/cable) and the satellite backup (Hughesnet Internet Continuity)?

No. Load balancing is not possible. All your business traffic goes over your primary landline connection during normal operation, and only goes over the satellite service in the event your primary landline connection fails. 

How fast does the failover take for Hughesnet Internet Continuity?

Most failovers take less than 3 minutes.  However, this time could be less depending on how your primary internet connection fails.

Do Hughesnet Internet Continuity plans include data?

Yes. The service includes 2 GB of data every month.  Additional data (Data Tokens) may be purchased.

What happens if my 2 GB of data run out and I don’t buy a Data Token?

Your service will continue to operate but may result in slower speeds.

How much backup data do I have available to me?

2 GB of data per month is included in your plan. If you need more data, you can purchase Data Tokens in increments of: 3 GB, 5 GB, 10 GB and 25 GB.

Will the system automatically notify me when I’m running low on data?

No, not at this time. You can monitor your data usage using the free Hughesnet^® Mobile App or by signing in to myhughesnet.com and navigating to “Usage”.