3. Enter your User ID and Password
4. Click ‘Sign In’
If you want to create a new account, click here to learn how to register.
3. Click on ‘Log Out’
If a Return Merchandise Authorization (RMA) has already been created, you can track its status by visiting rmastatus.hughesnet.com.
Complete the form and click ‘View RMA Status’ to view the RMA status.
The next screen will display your shipping information. At the bottom of the screen, you will find carrier and package tracking information along with the received date and warranty status.
If you have additional questions about the status of your order, equipment repair or return call Customer Care at 866-347-3292.
Stay informed with notifications about your bill, usage, service updates, special offers, and the latest product launches. Customize your Hughesnet® email and SMS text notification preferences by logging into your myhughesnet.com account or through the Hughesnet mobile app.
Managing notification preferences on myhughesnet.com
1. Register or Sign in to your myhughesnet.com account
2. Navigate to ‘Account’ > ‘Notification Settings’
3. Check or uncheck the boxes depending on the notifications you want to receive on the Email and Mobile Number shown on the top of the page.
4. Click ‘Save’ to submit the changes.
Managing notification preferences on Hughesnet Mobile App
1. Login to your Hughesnet mobile app.
2. Click on ‘Account’ from the bottom menu and then click on ‘Notification Settings’
3. Enable or disable ‘Email’ and ‘Text’ notifications for each notification type and click ‘Save’ to confirm the changes.
Where will I receive my notifications?
Note that the Email address and the Mobile Number associated to your account is where you will receive Email and SMS text notifications respectively, if you elect to receive these notifications from Hughesnet.
Can I respond to notifications?
Unfortunately, we are unable to respond to your service or account related questions via SMS text or email. If you need assistance, contact Customer Care at 866-347-3292.
How frequent are the notifications?
The number of Hughesnet email and text messages you receive will vary depending on how many Hughesnet notifications you have signed up for. For example, your billing statement generation occurs once per month, but usage notifications are only sent if you approach your plan data limit and have elected to receive this notification. Regardless of your selections, you will always receive important account-related and transactional notifications such as service plan change confirmations.
Who is eligible?
All active Hughesnet customers are eligible to subscribe to email and/or text notifications. Standard message and data rates apply for SMS text messages. Texts can only be sent to US and PR mobile numbers. Business customers may not see all categories or may need to call customer care for notification assistance.
How do I opt out or unsubscribe to text alerts?
To stop text messages, text the word OUT to 75720. You will then receive confirmation of your opt-out status from that text messaging program. The confirmation message you receive will be similar to the following: “You have unsubscribed from all Hughesnet Alert categories. Update your preferences any time at hninfo.us/comms. For HELP visit hninfo.us/sms.”
Customers who unsubscribe can re-subscribe into email or SMS text alerts at any time via the Notifications page on myhughesnet.com, Hughesnet Mobile App, or by speaking with a Customer Care Representative.
How do I unsubscribe from email communications?
You can update your notification preferences from the Notifications page found on myhughesnet.com under My Account. Or you can unsubscribe by clicking the link at the bottom of an email you received from Hughesnet. Account-related emails, such as those sent after you have made a change to your account, do not include an unsubscribe link.
Privacy Policy & Terms and Conditions
View the SMS Terms and Conditions, and Hughesnet Privacy Policy here.
Being online uses data, which is typically measured in gigabytes (GB). 1 GB is pretty big; with that much data you can send and receive about a million emails.
There is a lot you can do with 1 GB of data. You can browse 500 web pages, use social media for an hour, stream audio and radio for 14 hours, to name a few. The amount of data that you will use in your Hughesnet® plan depends on your online activities. See the table below for guidelines.
NOTE: guidelines show approximately how much data is used for each activity on its own. For example, with 10 GB of data, you can stream audio/radio for approximately 5 hours OR stream DVD-quality video for 15 hours OR stream HD-quality video for 5 hours OR browse 5,000 web pages OR browse social media for 30 hours.
If you decide that another plan option is best for you, you can change your Hughesnet service plan anytime by logging into your myhughesnet.com account or on the Hughesnet mobile app. Term implications may apply.
Hughesnet® for Business customers have additional Daytime Data available to them during the hours of 8am-6pm local time. This data is in addition to the Anytime Data offered with your Service Plan. The amount of Anytime Data you receive is determined by the service plan to which you subscribe. Use this additional plan data for anything you want to do online to download large files like movies, system updates for your computer, tablet, or smartphone—and more.
What is the difference between Anytime Data and Daytime Data?
You will consume your Anytime Data whenever you use the internet. However, during the hours of 8am-6pm your Daytime Data will automatically be used. Your usage can be viewed on myhughesnet.com and on the Hughesnet Mobile App.
How do I use Daytime Data?
It’s easy- you don’t have to do anything to take advantage of this! During the Daytime Data hours (8am-6pm), your service will automatically use the additional plan data instead of using your Anytime Data.
How much Daytime Data do I receive with my plan? (requires sign in)
If you exceed your data, you will stay connected but may experience slower speeds during high traffic periods.
Hughesnet® is dedicated to making sure you get the most out of your internet experience. That is why our lab tests and approves popular smart devices to optimize their performance with Hughesnet.
What Works with Hughesnet is a resource page to finding devices and configurations that are compatible with Hughesnet. You can find this by selecting the Support Dropdown menu and selecting “What Works with Hughesnet.”
If you want to know what works with Hughesnet, simply search for your device or service by typing in the search or using the drop-down menus to locate the item.
By selecting the Drop-down menu, you can search by Device/Service or by category. The next drop-down menu will display a list of items to choose from.
Each device/service will show specific details including if it works with or without Fusion installed.
If you cannot find your device, you can suggest a device for us to test using the link on the bottom of the page.
You can also provide feedback about your experience. Every device and service has been tested. Simply select the option on the bottom of the page which will take you to the page to leave feedback. Name and Email are optional.
General:
Gaming and Streaming:
Working and studying from home using Hughesnet
Click here to learn about applications that work well with Hughesnet.
Are you moving soon? Take your Hughesnet® high-speed internet to your new home! Customers who are moving may be eligible for special offers. Just keep your current modem and power supply with you and call Customer Care to get started and to discuss available plans and pricing.
Hughesnet Voice customers can keep their service and existing phone number!
Call 1-855-460-6683 today!
Hughes’ Move Program is available to Hughesnet Residential customers with accounts in good standing. Your Site Account Number (SAN) and email addresses will remain unchanged. Account cannot be transferred. Program requires a new 24-month Service Agreement. Any early termination fees that may apply will be waived. Special offers may be available. Visit legal.hughesnet.com for details.
How Do I Change My Password?
Note: Your user id will be the email address you used to register. If you don’t have an account, you can register at any time.
4. Enter your password and complete the reCAPTCHA for security purposes.
5. From here, you can manage your password, security questions, and password recovery information.
If your method of payment was declined, read some frequently asked questions to resolve your outstanding balance.
Contact your financial institution for more details. It could be as simple as your card has expired.
The best way to update your payment method is on myhughesnet.com.
Yes, the updated credit card will be charged the full amount due within three calendar days following your update.
Call Customer Care at 866-347-3292. Use the voice prompts to check your balance and change your credit card information. If you are not comfortable with using an automated system, you can follow the number prompt to speak to a live representative to assist you. Additional fee may apply when paying with the agent.
If you have an overdue balance on your account that is not resolved within 7 days, your Hughesnet account will be suspended. If this matter is not resolved your account may be canceled and you will be responsible for the overdue amount and any contract termination fees. You can review your subscriber agreement at https://legal.hughesnet.com/.
You may call Customer Care toll free at 866-347-3292 to make an electronic check payment (direct debit) for the balance due. Additional fee may apply when making payment with the agent.
Yes, the speed you receive with your Hughesnet® service plan is enough to stream movies and shows on Netflix. However, Netflix has announced that due to technical limitations, they will no longer be supporting their service on certain older devices. If you are streaming Netflix through any of the devices below, it may not work properly after December 1, 2019:
Roku 2050X, Roku 2100X, Roku 2000C, Roku HD player, Roku SD Player, Roku XR Player and Roku SD Player
In addition, Netflix will also stop working on older Samsung and Vizio smart TV’s sold around 2012 to 2014 even if it has the internet app on-screen. For more information about the end of support for Netflix on certain devices, read the press release here.