Hughesnet® is committed to protecting the privacy of its subscribers. Review the Privacy Policy at any time here.
Am I enrolled in recurring payments?
When you become a Hughesnet® customer, you are automatically enrolled in recurring payments using the payment method you provided at the time of order. This method of payment is easier for our customers and means you don’t have to remember your bill due date or write a check. Plus, it’s beneficial to the environment. You can update your payment method anytime from myhughesnet.com.
To update your payment information:
- Sign in or Register on myhughesnet.com
- Click on ‘Billing‘ at the top of the page then ‘Change Payment‘.
- Update payment information then click ‘Save Payment‘.
Acceptable payment types include credit card, debit card, checking account (also referred to as ACH or echeck). Please note that we do not accept pre-paid gift cards as a payment type. By setting up recurring payments, you are enrolling in AutoPay.
Tip: Enroll in recurring payments using your ACH/Checking Account to get additional savings on your monthly bill. An ACH payment is a type of electronic bank-to-bank payment using your checking or savings account. You can find your Routing and Account Number information by logging in to your online bank account or by checking the bottom of your check, as shown below:
To disable your automatic payment, contact Customer Care at 866-347-3292. Printed invoices are provided at the customer’s request and require an additional monthly fee.
How Do I Sign In and Out Of myhughesnet.com?
To Sign In:
- Go to myhughesnet.com
- Click on the ‘Sign In/ Register’ button
3. Enter your User ID and Password
4. Click ‘Sign In’
If you want to create a new account, click here to learn how to register.
To Sign Out:
- Go to myhughesnet.com
- Click on the icon in the top right of the screen
3. Click on ‘Log Out’
Where can I Inquire about my Return Merchandise Authorization (RMA) Status?
If a Return Merchandise Authorization (RMA) has already been created, you can track its status by visiting rmastatus.hughesnet.com.
Complete the form and click ‘View RMA Status’ to view the RMA status.
The next screen will display your shipping information. At the bottom of the screen, you will find carrier and package tracking information along with the received date and warranty status.
If you have additional questions about the status of your order, equipment repair or return call Customer Care at 866-347-3292.
What uses data?
Being online uses data, which is typically measured in gigabytes (GB). 1 GB is pretty big; with that much data you can send and receive about a million emails.
What can you do with 1 gigabyte (GB)?
There is a lot you can do with 1 GB of data. You can browse 500 web pages, use social media for an hour, stream audio and radio for 14 hours, to name a few. The amount of data that you will use in your Hughesnet® plan depends on your online activities. See the table below for guidelines.
NOTE: guidelines show approximately how much data is used for each activity on its own. For example, with 10 GB of data, you can stream audio/radio for approximately 5 hours OR stream DVD-quality video for 15 hours OR stream HD-quality video for 5 hours OR browse 5,000 web pages OR browse social media for 30 hours.
How much data do you need?
How do I change or modify my current service plan?
If you decide that another plan option is best for you, you can change your Hughesnet service plan anytime by logging into your myhughesnet.com account or on the myHughesnet (Mobile) App. Term implications may apply.
Daytime Data for Hughesnet for Business customers
Hughesnet® for Business customers have additional Daytime Data available to them during the hours of 8am-6pm local time. This data is in addition to the Anytime Data offered with your Service Plan. The amount of Anytime Data you receive is determined by the service plan to which you subscribe. Use this additional plan data for anything you want to do online to download large files like movies, system updates for your computer, tablet, or smartphone—and more.
What is the difference between Anytime Data and Daytime Data?
You will consume your Anytime Data whenever you use the internet. However, during the hours of 8am-6pm your Daytime Data will automatically be used. Your usage can be viewed on myhughesnet.com and on the Hughesnet Mobile App.
How do I use Daytime Data?
It’s easy- you don’t have to do anything to take advantage of this! During the Daytime Data hours (8am-6pm), your service will automatically use the additional plan data instead of using your Anytime Data.
How much Daytime Data do I receive with my plan? (requires sign in)
If you exceed your data, you will stay connected but may experience slower speeds during high traffic periods.
What works with Hughesnet?
Hughesnet® is dedicated to making sure you get the most out of your internet experience. That is why our lab tests and approves popular smart devices to optimize their performance with Hughesnet.
What Works with Hughesnet is a resource page to finding devices and configurations that are compatible with Hughesnet. You can find this by selecting the Support Dropdown menu and selecting “What Works with Hughesnet.”
If you want to know what works with Hughesnet, simply search for your device or service by typing in the search or using the drop-down menus to locate the item.
By selecting the Drop-down menu, you can search by Device/Service or by category. The next drop-down menu will display a list of items to choose from.
Each device/service will show specific details including if it works with or without Fusion installed.
If you cannot find your device, you can suggest a device for us to test using the link on the bottom of the page.
You can also provide feedback about your experience. Every device and service has been tested. Simply select the option on the bottom of the page which will take you to the page to leave feedback. Name and Email are optional.
General:
- Connect devices to 2.4 GHz for better coverage.
- Set video quality to a medium setting to conserve bandwidth.
- Adding more than one camera impacts your overall camera viewing experience
- Online activity between 2am and 8am doesn’t count against your Priority Data amount.
- Keep in mind that uploading to the cloud will use your service plan data.
- Click here for information on getting the most out of your Hughesnet service.
- Click here to understand how your data is used.
Gaming and Streaming:
- Click here to learn more about gaming and streaming through your game system using Hughesnet satellite internet.
- Click here for information on watching Netflix on Hughesnet
Working and studying from home using Hughesnet
Click here to learn about applications that work well with Hughesnet.
Are you moving soon?
Are you moving soon? Take your Hughesnet® high-speed internet to your new home! Customers who are moving may be eligible for special offers. Just keep your current modem and power supply with you and call Customer Care to get started and to discuss available plans and pricing.
Have Hughesnet Voice Service too?
Hughesnet Voice customers can keep their service and existing phone number!
Call 1-855-460-6683 today!
Hughes’ Move Program is available to Hughesnet Residential customers with accounts in good standing. Your Site Account Number (SAN) and email addresses will remain unchanged. Account cannot be transferred. Program requires a new 24-month Service Agreement. Any early termination fees that may apply will be waived. Special offers may be available. Visit legal.hughesnet.com for details.
How Do I Reset My Password?
How Do I Change My Password?
- Register or Sign in to myhughesnet.com
Note: Your user id will be the email address you used to register. If you don’t have an account, you can register at any time.
- Navigate to the main page and click on ‘Account’ at the top. Then select ‘Manage Username / Logins’ to view all the logins associated with your account, along with any email subscriptions linked to each account.
- Click the + symbol next to the account you’d like to update.
4. Enter your password and complete the reCAPTCHA for security purposes.
5. From here, you can manage your password, security questions, and password recovery information.
What Should I Do if My Card is Declined
If your method of payment was declined, read some frequently asked questions to resolve your outstanding balance.
Why is my credit card being declined?
Contact your financial institution for more details. It could be as simple as your card has expired.
How can I update the credit card information you have on file for my account?
The best way to update your payment method is on myhughesnet.com.
If I update the credit card information via myhughesnet.com, will the total balance due on my account be charged to the updated card?
Yes, the updated credit card will be charged the full amount due within three calendar days following your update.
I am unable to access myhughesnet.com. Who can I call?
Call Customer Care at 866-347-3292. Use the voice prompts to check your balance and change your credit card information. If you are not comfortable with using an automated system, you can follow the number prompt to speak to a live representative to assist you. Additional fee may apply when paying with the agent.
What will happen if I do not update my credit card information?
If you have an overdue balance on your account that is not resolved within 7 days, your Hughesnet account will be suspended. If this matter is not resolved your account may be canceled and you will be responsible for the overdue amount and any contract termination fees. You can review your subscriber agreement at https://legal.hughesnet.com/.
What if I don’t have a valid credit card at this time?
You may call Customer Care toll free at 866-347-3292 to make an electronic check payment (direct debit) for the balance due. Additional fee may apply when making payment with the agent.