Page 26

Change of Account Ownership Form

If you would like to request a change of account ownership, follow the steps below.

1. Download and complete the Change of Account Ownership Form:

 2. The originating customer must fill in the required fields on the upper half of the form. The form must include transferor signature and date.

 3. The account holder must accept their responsibility for the account by providing their name, signature, and date.

 4. Franchise/ Enterprise customers can e-mail completed forms to changeowner@hughes.com. SME Business customers can e-mail completed forms to smechangeowner@hughes.net.

Note: The account must be in good standing and any outstanding balance must be paid prior to changing ownership.

Where Can I Find the Setting Up TP-Link TL-470T+ User Guide?

Hughesnet^® Business Internet Continuity Customers should click here for the Set-Up instruction guide for TP-Link TL-470T+ for Failover Load Balancing with DSL and VSAT Connections

Welcome to Hughesnet

Este video también está disponible en español. Ver aquí

Recommended for you:

Review the HughesNet Install Guide

This quick start guide provides general information for your HT2000W/HT2010W satellite modem.

View the Install Summary Guide

How do I Connect my Innomedia Analog Telephone Adapter (ATA) to my Hughesnet Modem?

What you will need:

InnoMedia Analog Telephone Adapter (ATA)

Existing ethernet cable connecting your Hughesnet modem to PC

Step 1: Connect ATA to existing Hughesnet modem

Step 2: Connect your telephone cable to the phone port on the ATA

Step 3: Plug in the power cable to the ATA. Please review your connections below:

Step 4: Review connections – your configuration will vary based on your home computing device (laptop, desktop, mobile)

Make sure the power LED and the globe LED turn green, before proceeding to activate your Hughesnet Voice service.

Click here to access the quick start guide

How do I return my Hughesnet leased equipment?

For instructions on how to uninstall and return your Hughesnet^® leased equipment, click here.

If you would like to reactivate your service, or have any questions regarding returning the leased equipment, call Customer Care at 866-347-3292.

^{HT1000 and HT1100 model modems}^{are not required to}^{be returned. Please recycle with your local facility.}

Who do I contact to check the status of my order?

Visit orderstatus.hughesnet.com or call Pre-installation Support at 866-774-6580. If your installation is already complete, please reach out to our Customer Care team at 866-347-3292.

How can I view my data usage?

You can view your current data usage or usage history over time through the myHughesnet (Mobile) App or on myhughesnet.com.

On myhughesnet.com:

Register or Sign In to your Hughesnet® account.
Select ‘Usage’ at the top of the page.
Select ‘Usage Details’ or ‘Usage history’ for an overview of your account.

On Hughesnet Mobile App:

Click on the ‘Usage’ menu item at the bottom of the screen to see ‘Usage Details’ and ‘Usage History’.
Click on the page to view the respective information.

Where can I find my Hughesnet Voice device MAC address?

The MAC address of your Hughesnet^® Voice ATA (Analog Telephone Adapter) is printed on the bottom of the device, see image below. MAC address is indicated by a red box in the image.

How do I stay compliant with digital copyright laws?

Hughesnet^® provides access to everything you love to do online. While you can freely roam the web at your leisure while on the Hughesnet network, there are a few things to keep in mind.  When browsing the internet, you should be aware of the Digital Millennium Copyright Act, or the DCMA. The DMCA helps protect against the production and circulation of technology, devices, or services intended to circumvent measures that control access to copyrighted works. For example: websites which provide links to download or stream copyrighted content.

Steaming content is a great way to watch, listen to, and play the digital media you love; however, you should remain alert of copyrighted material and ensure that you are viewing or downloading content legally, through the proper channels.

Hughesnet takes claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. Per the Hughesnet Subscriber Agreement, Hughesnet can terminate any account which violates these copyright laws. 

View the Hughes Copyright Policy

What is temporary suspension?

Temporary suspension is the ability for a Hughesnet^® customer to temporarily suspend their Hughesnet service for part of the year. This is often useful for individuals that travel for extended periods of time or maintain seasonal enterprises (e.g. campgrounds) that are closed for a portion of the year.

How do I suspend my account?

For temporary suspension to be completed, the customer must contact Customer Care at 866-347-3292.

Is there a charge for temporary suspension? 

For the duration of your suspension, you will not be required to pay for your internet service. However, you still must pay your monthly lease charges.

How long can I suspend my account? 

A temporary suspension can last up to 180 days, or 6 months, during a 365-day period. The time that your account is suspended does not count as part of your 2-year commitment. While your account is suspended, you contract term will pause. When you resume service, your contract term will resume from where it was prior to the suspension. For example, if you have 6 months remaining in your 24- month service commitment prior to your suspension, you will still have 6 months remaining when you resume service.