Hughesnet® Business Internet Continuity Customers should click here for the Set-Up instruction guide for TP-Link TL-470T+ for Failover Load Balancing with DSL and VSAT Connections
Where Can I Find the Setting Up TP-Link TL-470T+ User Guide?
Welcome to Hughesnet
Recommended for you:
- Getting the most out of your Hughesnet service
- Understanding how your data is used
- Understanding the Bonus Zone included with all Hughesnet plans
- Learn about data tokens
- Information on products and devices that have been tested with Hughesnet
- Understanding your bill
Review the HughesNet Install Guide
This quick start guide provides general information for your HT2000W/HT2010W satellite modem.
How do I Connect my Innomedia Analog Telephone Adapter (ATA) to my Hughesnet Modem?
What you will need:
(not provided)
Step 1: Connect ATA to existing Hughesnet modem
Step 2: Connect your telephone cable to the phone port on the ATA
Step 3: Plug in the power cable to the ATA. Please review your connections below:
Step 4: Review connections – your configuration will vary based on your home computing device (laptop, desktop, mobile)
Make sure the power LED and the globe LED turn green, before proceeding to activate your Hughesnet Voice service.
Click here to access the quick start guide
How do I return my Hughesnet leased equipment?
For instructions on how to uninstall and return your Hughesnet® leased equipment, click here.
If you would like to reactivate your service, or have any questions regarding returning the leased equipment, call Customer Care at 866-347-3292.
HT1000 and HT1100 model modems are not required to be returned. Please recycle with your local facility.
Who do I contact to check the status of my order?
Visit orderstatus.hughesnet.com or call Pre-installation Support at 866-774-6580. If your installation is already complete, please reach out to our Customer Care team at 866-347-3292.
How can I view my data usage?
You can view your current data usage or usage history over time through the myHughesnet (Mobile) App or on myhughesnet.com.
On myhughesnet.com:
- Register or Sign In to your Hughesnet® account.
- Select ‘Usage’ at the top of the page.
- Select ‘Usage Details’ or ‘Usage history’ for an overview of your account.
On Hughesnet Mobile App:
- Click on the ‘Usage’ menu item at the bottom of the screen to see ‘Usage Details’ and ‘Usage History’.
- Click on the page to view the respective information.
Where can I find my Hughesnet Voice device MAC address?
The MAC address of your Hughesnet® Voice ATA (Analog Telephone Adapter) is printed on the bottom of the device, see image below. MAC address is indicated by a red box in the image.
How do I stay compliant with digital copyright laws?
Hughesnet® provides access to everything you love to do online. While you can freely roam the web at your leisure while on the Hughesnet network, there are a few things to keep in mind. When browsing the internet, you should be aware of the Digital Millennium Copyright Act, or the DCMA. The DMCA helps protect against the production and circulation of technology, devices, or services intended to circumvent measures that control access to copyrighted works. For example: websites which provide links to download or stream copyrighted content.
Steaming content is a great way to watch, listen to, and play the digital media you love; however, you should remain alert of copyrighted material and ensure that you are viewing or downloading content legally, through the proper channels.
Hughesnet takes claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. Per the Hughesnet Subscriber Agreement, Hughesnet can terminate any account which violates these copyright laws.
What is temporary suspension?
Temporary suspension is the ability for a Hughesnet® customer to temporarily suspend their Hughesnet service for part of the year. This is often useful for individuals that travel for extended periods of time or maintain seasonal enterprises (e.g. campgrounds) that are closed for a portion of the year.
How do I suspend my account?
For temporary suspension to be completed, the customer must contact Customer Care at 866-347-3292.
Is there a charge for temporary suspension?
For the duration of your suspension, you will not be required to pay for your internet service. However, you still must pay your monthly lease charges.
How long can I suspend my account?
A temporary suspension can last up to 180 days, or 6 months, during a 365-day period. The time that your account is suspended does not count as part of your 2-year commitment. While your account is suspended, you contract term will pause. When you resume service, your contract term will resume from where it was prior to the suspension. For example, if you have 6 months remaining in your 24- month service commitment prior to your suspension, you will still have 6 months remaining when you resume service.
How does weather impact my satellite Internet service?
Weather and my Hughesnet Service
Stormy weather may affect your Internet service when thick cloud cover blocks the signal between the satellite and your dish. The satellite that delivers your signal is 22,000 miles away. The signal must travel up to space when you make a request (such as clicking on a webpage) then come back down to your satellite gateway, and then carry on to your home satellite modem (when the page loads). All of this is usually completed in seconds, but storms may interfere with the signal during any of these steps.
Will weather affect my HughesNet Internet Service?
A cloudy sky, light rain, or fog shouldn’t impact your internet service. But heavy thunderstorms or heavy snow/ice storms may result in intermittent connectivity or a temporary loss of connection. The good news is that if the connection is lost, your Internet will restore itself on its own when the weather clears.
The weather is good at my house, so how could weather be related to my connectivity issues?
If you look outside and there are clear skies but you are experiencing connectivity issues, there may be poor weather at the gateway. The gateway is a satellite ground station designed to interpret the radio wave signal from our satellite in space before sending it to your system, and can be physically located anywhere in the country. Just as if the storm was overhead, when the weather at the satellite gateway clears, your signal will restore automatically.
Check to see how your signal is performing
Click here for instructions on how to check your signal and run a speed test.