What is included with the new Hughesnet residential installation?

Here is what to expect at your installation visit.

Technician tracking:

Once the technician is en-route to your location, you will receive a Techtrak link via SMS. You can use this link to track the whereabouts of your installer. If you haven’t already registered, you can sign up for a free myhughesnet.com account. With your account, you can schedule or reschedule the installation, track the technician’s location, check your order status, and more.

Prepare:

Prior to the technician arriving at your home, think about where you would like your modem to be, and have the closest power outlet accessible. Keep in mind that it is best to keep the modem in a location with good airflow, at least six inches away from the wall. Also, ensure that someone 18 years or older will be present for the duration of the installation.

The installation generally takes between two and four hours.

What to expect at your appointment:

Location

Work with your technician to find the best outdoor dish location.

Install

The technician will install your satellite dish outside your home and run a cable inside your home directly to your modem. If you ordered Hughesnet® Voice, have your telephone and cable available.

Activate

After installation, you need to activate your Hughesnet services.

What is included with a professional installation?

1) The Hughesnet professional technician will install the Hughesnet Wi-Fi Modem (with power supply) and will connect 2 of your devices, such as:

  • desktop computer (connected to the modem with a HughesNet supplied LAN cable)
  • laptop
  • tablet (Apple iPad, etc.)
  • smartphone 

You can ask your technician to connect additional devices for an additional cost. Any non-standard installation extras will be billed on your next Hughesnet invoice. The technicians do not accept cash or check at the time of installation.

2)  A Hughesnet outdoor antenna system (reflector, radio, and mount) will be installed on your roof or a wall at a location with a clear line of sight to a satellite in the southern sky and at least 4 feet off the ground so that it is out of reach of small children. If not, the technician will look for a pole mount option (additional fee may apply). For homes with vinyl siding, metal siding, or metal roofs, the technician may recommend a pole mount.  Customers can request a pole-mounted dish installation as opposed to a roof-mounted installation when the technician arrives. Keep in mind a roof-mounted installation may provide the best long-term line of sight for optimal performance. If being installed on an outer wall or roof, the equipment needs to be accessible with a 25-foot ladder for quick and easy servicing should it ever be required. If a pole mount is required or requested, you will be billed a $50 pole mount fee on your next Hughesnet invoice.  Pole mount installations include up to 25 feet of soft ground cable trenching.
3) Up to 125 feet of RG-6 cable will be run from the outdoor antenna to the modem inside through a drilled hole through the exterior wall to an adjacent interior wall. It will be terminated on the inside wall with a faceplate.
4)  A grounding block is provided and the entire system is grounded to an NEC-approved bonding point.
5)  All outdoor penetrations and water-resistant compression fitting are weather-sealed.

6) Visit https://legal.hughesnet.com/ for details.

Can the certified Hughesnet technician hook up my home network?

Your technician will connect 2 of your devices during your installation appointment. However, you can ask your technician to connect additional devices for an additional cost.  

Your technician will also offer to check your wireless strength using a signal gauge throughout your home to ensure you have coverage in every room. If your signal is weak in certain locations of your home due to the size, layout, or construction materials used, they may recommend a Mesh Wi-Fi Node to extend your wireless signal. This extender is specifically engineered to work with Hughesnet and delivers a strong, reliable Wi-Fi signal across your home for seamless browsing and streaming. If you purchase a Mesh Wi-F Node from your technician, the cost of the device and installation will be added to your next Hughesnet invoice.  

After Installation:

Register

If you haven’t already registered, please make sure to create your free account on myHughesNet.com. This account provides access to various tools, including the ability to change plans, sign up for alerts and notifications, make payments, manage your devices, and more. For on-the-go access, you can download the free Hughesnet Mobile App Android | iOS. To receive a direct link to download the app to your phone, simply text ‘APP’ to 75720.

Survey

We strive to be a 5! Customer surveys are sent to ensure quality installations. If at any time during the installation, you don’t feel that the service provided qualifies as “5-stars,” please stop the installation and share your concern with the technician.

What non-standard installation items are not covered?

Customers sometimes want to enhance or customize their installation to specific requirements.

While they are not included in a Hughesnet standard installation, these enhancements may incur charges that will be added to your next Hughesnet invoice. All costs for non-standard work or equipment will be itemized by the independent Hughesnet technician on the Hughesnet Installation Reference Sheet and require your authorization signature before proceeding. Technicians do not accept cash or check at the time of install. These non-standard installation items include major customization on your Hughesnet system that would require the technician to:

  • Spend excessive time onsite to meet customer-directed requirements.
  • Purchase special materials, molding, or cosmetic hardware to hide exposed cables.
  • Remove, repair, or build structures to hide or support the Hughesnet System.

What is Traffic Prioritization?

Traffic Prioritization allows you to prioritize online activity on your devices. When this is turned on, you will be able to prioritize network traffic to your devices that are categorized by streaming, gaming, or custom modes.

When Streaming, Gaming, or Custom is selected, you will be able to assign which devices will fall under this mode. You will be presented with the option to “Edit.” When selected, you can select which device you want to add to the mode by typing or selecting from the drop-down menu of devices connected to your modem.

Under the modes, you can create a schedule. During the schedule window, the devices will experience prioritized traffic over any other devices outside the chosen mode.

Under the modes, you can create a schedule. During the schedule window, the devices will experience prioritized traffic over any other devices outside the chosen mode. To create a schedule, click the Add Tab. You will need to name the schedule, select the mode type, set the start time, and end time for when you want the device to not be connected to the network, and select the days, indicated by the letters representing the days of the week, and select the devices. You also have the option to have this schedule on a repeated schedule. Make sure to Save for the changes to go into effect.

One Time Boost allows for a non-repeated one-time schedule to prioritize traffic on selected device. To add, you will need to provide the date, start time, end time, and select which devices will have this one-time boost prioritization.

How do I see the daily usage by device?

When logged into your account on myhughesnet.com, you can find the Usage panel on the home screen. The information displayed will contain details of your plan, including how much data is used and remaining for the month’s cycle. You can also view your available tokens and purchase additional tokens from the usage panel.

When “View Usage” is selected, you will be taken to the Usage Details page. There you will be able to view how many days are remaining in your data cycle.

On the Hughesnet® Mobile App, the option to view Usage will be shown on the Overview tab. The information displayed will show how much plan data is remaining for the month’s cycle. You can also buy Tokens from there. You will be able to view the same details as myhughesnet.com on the Mobile App.

Purchase Priority Data Tokens through your Account

1) Sign in or Register at myHughesNet.com. Click on “Usage” and then “Priority Data Token Purchase”.  

Need to display correct Vimeo video: 

2) Select which Token you would like  

3) The Data Token purchase window launches. This screen displays the Priority Data Token you’ve selected. Click “Purchase”.  

How do I purchase Priority Data Tokens on the myHughesnet (Mobile) app?

From the home screen (Overview page) of the myHughesnet (Mobile) app, click on Buy Token in the Usage panel. 

Choose the denomination you wish to purchase. You will be asked to confirm your purchase. 

You can alternatively, go to the Usage tab on the bottom of the screen then click on Priority Data Token purchase. 

Click on the token denomination you wish to purchase. You will be asked to confirm your purchase. 

Tips for Using the new Hughesnet

Everything you do online uses data. How much data you use depends on the activity you are doing online. Data is transferred two ways: from the satellite to your computer (download) and from your computer to the satellite (upload). Here are some helpful links to learn more about Hughesnet. 

Popular Videos 

Understanding Satellite Internet > 

Welcome to Hughesnet > 

UNDERSTANDING DATA 

What uses data? 

What are Priority Data Tokens? 

SETTINGS & DEVICES 

What is Video Optimizer? 

How many devices can I connect? 

What Works With the new Hughesnet 

4 ways to use your security cameras with Hughesnet 

Can I Run a VPN over Hughesnet? 

OTHER TIPS 

Checking your speed performance 

Tips for working from home 

Reading your Invoice 

Finding your Site Account Number (SAN) 

Enroll in usage based notifications 

What does Device Signal Quality mean?

To access the device-level signal quality, register or login to myhughesnet.com and navigate to ‘Usage’ > ‘Wi-Fi Management’. You will be able to see a list of devices connected directly to your Hughesnet® modem using an ethernet cable, or via Wi-Fi.

There are many factors that contribute to signal quality. One such factor is the distance between your Hughesnet modem and the device. Another factor can be the construction of your home or business. For example, dense building materials (brick, concrete, steel, etc.) can interrupt the signal and result in a poor signal quality. The signal quality indicators on the page display have been defined as follows:

  • A Good signal indicates that no issues have been detected.
  • A Fair signal indicates that the devices may be too far from the Modem. Move the device closer to the Modem if possible, for getting better signal.
  • A Poor signal indicates that the device is too far from the Modem. Move the device closer or consider purchasing a Hughesnet Mesh Wi-Fi Node to increase the Wi-Fi signal strength.

How Does the Satellite Internet Connection Work?

Step 1: A request for a Web page is sent from your computer to a satellite about 22,000 miles out in space. At this altitude, the satellite’s period of rotation (24 hours) matches the Earth’s, and the satellite always remains in the same spot over the Earth (geosynchronous orbit). Because internet via satellite is so technologically advanced, this distance hardly makes a difference, even with rural internet connections.

Step 2: The satellite contacts the Hughesnet® Network Operations Center (NOC) which locates the specific website you have requested.

Step 3: The Website beams the information back along the same path to the Hughesnet Network Operations Center, then to the satellite, and then to your computer through your Hughesnet dish and modem. Although the signal travels a great distance, there is only a fraction of a second delay during this transmission. This is similar to the delay you may have experienced when using a cell phone. In most cases, this delay (latency) isn’t apparent while surfing online.

Once Hughesnet has been professionally installed in your home, connecting to the internet via satellite is simple!

How can I view the devices connected to my network?

Customers with a HT3000W modem can view their devices connected to their Hughesnet® Wi-Fi as well as direct LAN connections. To view your devices, login to your myhughesnet.com account and visit ‘Usage’ > ‘Wi-Fi management’ page.

On this page you can view the devices connected to the LAN, and the different Wi-Fi channels. Only the devices connected to your Hughesnet modem will be displayed.

Under Network Settings & Access, you will be able to perform the following actions:

  • Wi-Fi settings
  • Guest Wi-Fi settings
  • Change Admin Password
  • Reboot Equipment
  • Parental Controls
  • Traffic prioritization

Please note that only the devices connected to your Hughesnet modem will be shown and not the devices connected to any third-party modems.