How to check if the IFL/Satellite cable is correctly connected?

An IFL cable is a black coaxial cable coming from outdoor unit and is connected to the “SAT” port on the back of the modem. Fig: IFL cable Incorrect IFL cable connection can lead to issues with your internet service performance. The following FAQ will guide you to ensure the IFL cable is securely connected …

How do I disconnect the Multipath Device and the power supply from the HughesNet Wi-Fi Modem?

Note:    The Multipath device does not have a power (off-on) switch. Figure 1: Unplug from wall 2. Disconnect the remaining cables as shown in Figure 2 below. Figure 2: Disconnecting cables from the old device Note:   To unplug the power adapter from the back of the device, grip the locking mechanism (Figure 3) and pull. …

What is Video Optimizer?

The Video Optimizer helps you get the most out of your service when streaming video content. How it works: Hughesnet® automatically adjusts data rates for streaming video to deliver great picture quality while using less of your data. Streaming is optimized with video streams up to HD quality. For best performance, leave any video streaming …

How to ensure your Multipath (WL3000) and Hughesnet modem are connected correctly? 

Ensuring your Multipath (WL3000) and Modem are properly connected, helps you to enjoy more responsive internet experience. Please follow the steps below to ensure the connections are accurate:  If all the lights on the Multipath (WL3000) are still not ON, please follow the steps below:  Even after following all the above steps, if the lights …

Where should I place my modem?

The following recommendations will help ensure optimal operation of your Hughesnet® Satellite Modem:   1. The modem should be placed in a well-ventilated area and positioned upright, as shown in the image on the left. DO NOT lay it horizontally on its side, as depicted in the image on the right. 2. The modem should …