What is Norton Security Online?

NortonTM Security has been replaced by two newer options – NortonTM 360 Deluxe and NortonTM Small Business.

What is Norton™ Security Online?

Being aware of online threats and installing security software on all devices can protect against identity and other online threats – like ransomware, phishing, and fake antivirus.

Norton Security Online delivers comprehensive protection against online threats to help keep your identity, your devices and financial data safe from cybercrime.  With one simple solution, you can protect you and your entire family’s PCs, Macs, smartphones, and tablets.

How many devices can I protect with my subscription?

Norton Security protects PCs, Macs®, Androids™ and iOS® devices with a single subscription. However, the number of devices connected will depend on the subscription purchased.  

How do I order?

You can order Norton products by signing into your account at myhughesnet.com or by calling Customer Care at 866-347-3292.

What are the system requirements?

Windows Operating Systems

  • Microsoft Windows XP (all 32-bit versions) with Service Pack 3 (SP 3) or later
  • Microsoft Windows Vista (all versions) with Service Pack 1 (SP 1) or later
  • Microsoft Windows 7 (all versions) with Service Pack 1 (SP 1) or later
  • Microsoft Windows 8/8.1 (all versions). Some protection features are not available in Windows 8 Start screen browsers.
  • Microsoft Windows 10 (all versions). Edge browser not supported.

Mac Operating Systems

Current and previous two versions of Mac OS X. Password Management feature not supported. Norton Family and Norton Family Premier features not supported.

Android Operating Systems

Android 4.0.3 or later. Must have Google Play app installed. 
Android 4 or later required for Norton Family Premier Android app.

iOS Operating Systems

iOS 8 or later

What is the cost of Norton Security Online?

Norton Security is a subscription-based service that will be billed monthly on your Hughesnet® invoice. Log in to your myhughesnet.com account or call Customer Care at 866-347-3292 to check the cost and to add Norton Security Online to your account.

I purchased a subscription to Norton Security Online. Where do I download or retrieve my PIN?

Go to myhughesnet.com and navigate to ‘Account’ > ‘My Services & Plan’ to view a full list of your Hughesnet services.  Click on ‘+’ next to your Norton subscription.  The expanded screen will provide the link to download, as well as your PIN information.

How do I download Norton onto my devices?

Read the Norton Security Online Installation Guide here for step-by-step instructions on how to install on your devices. 

Progressive and Adaptive Streaming

What is progressive video streaming?

A progressive video stream is a single video file being streamed over the internet. The progressive video will automatically expand or contract to fit the screen you are playing it on, but regardless of the device, the video file size will always be the same. If there is a poor internet signal and the video stream cannot process quickly, a progressive video will pause and buffer.

What is adaptive video streaming?

Adaptive streaming is designed to deliver video in the most efficient way possible and in the highest usable quality. This means that your streaming service has multiple videos of the same movie or TV show and is ready to display it to you in the perfect size for the screen in which you are viewing. In addition, adaptive streaming will adapt to your Internet connection speed, minimizing buffering time.

For example, if there is a slow internet connection, the adaptive video stream will switch to a smaller video files size to keep the video playing – instead of pausing and buffering. The video quality might be reduced at times to avoid buffering, but it will continue to play without interruption.

Who uses adaptive video?

Adaptive versus Progressive video is determined by the video provider and is not a settings adjustment that can be made on an individual device.

How do I adjust my streaming settings?

Each provider offers a way to change your stream quality. To get the most out of your service plan data leave any video streaming applications at their default automatic resolution setting. 

Unlimited Data – No Hard Data Limits questions

What does ‘No Hard Data Limits’ mean?

Hughesnet® service plans come with an allotment of High-speed data, as determined by your purchased Service Plan, that can be used by a Subscriber each month. If you exceed your plan data, we won’t cut you off or charge you more.

If I exceed the amount of data included in my plan, what can I do to regain full speed?

If your usage exceeds your plan data, you have multiple options to refill your High-speed data allowance:

  • You can purchase Data Tokens that provide additional data. Click here to learn more about Data Tokens. 
  • You can upgrade your service plan at any time to a plan that offers more high-speed data.  
  • Take advantage of 50 GB of additional data during the Bonus Zone (2am-8am local time).

Can I still stream video once I have exceeded the amount of data included in my plan?

If you have exceeded the amount of plan data included in your service plan, you may experience reduced speeds during high traffic periods, that may affect the streaming quality and performance.