On voice.hughesnet.com, you will learn more about the self-installation process including:
Once connected properly, you are ready to start your activation.
NortonTM Security has been replaced by two newer options – NortonTM 360 Deluxe and NortonTM Small Business.
Being aware of online threats and installing security software on all devices can protect against identity and other online threats – like ransomware, phishing, and fake antivirus.
Norton Security Online delivers comprehensive protection against online threats to help keep your identity, your devices and financial data safe from cybercrime. With one simple solution, you can protect you and your entire family’s PCs, Macs, smartphones, and tablets.
Norton Security protects PCs, Macs®, Androids™ and iOS® devices with a single subscription. However, the number of devices connected will depend on the subscription purchased.
You can order Norton products by signing into your account at myhughesnet.com or by calling Customer Care at 866-347-3292.
Current and previous two versions of Mac OS X. Password Management feature not supported. Norton Family and Norton Family Premier features not supported.
Android 4.0.3 or later. Must have Google Play app installed.
Android 4 or later required for Norton Family Premier Android app.
iOS 8 or later
Norton Security is a subscription-based service that will be billed monthly on your Hughesnet® invoice. Log in to your myhughesnet.com account or call Customer Care at 866-347-3292 to check the cost and to add Norton Security Online to your account.
Go to myhughesnet.com and navigate to ‘Account’ > ‘My Services & Plan’ to view a full list of your Hughesnet services. Click on ‘+’ next to your Norton subscription. The expanded screen will provide the link to download, as well as your PIN information.
Read the Norton Security Online Installation Guide here for step-by-step instructions on how to install on your devices.
Click here to view the replacement guide for the Hughesnet® Voice.
Please visit Hughesnet® legal website by clicking here for details.
What is progressive video streaming?
A progressive video stream is a single video file being streamed over the internet. The progressive video will automatically expand or contract to fit the screen you are playing it on, but regardless of the device, the video file size will always be the same. If there is a poor internet signal and the video stream cannot process quickly, a progressive video will pause and buffer.
What is adaptive video streaming?
Adaptive streaming is designed to deliver video in the most efficient way possible and in the highest usable quality. This means that your streaming service has multiple videos of the same movie or TV show and is ready to display it to you in the perfect size for the screen in which you are viewing. In addition, adaptive streaming will adapt to your Internet connection speed, minimizing buffering time.
For example, if there is a slow internet connection, the adaptive video stream will switch to a smaller video files size to keep the video playing – instead of pausing and buffering. The video quality might be reduced at times to avoid buffering, but it will continue to play without interruption.
Who uses adaptive video?
Adaptive versus Progressive video is determined by the video provider and is not a settings adjustment that can be made on an individual device.
How do I adjust my streaming settings?
Each provider offers a way to change your stream quality. To get the most out of your service plan data leave any video streaming applications at their default automatic resolution setting.
What does ‘No Hard Data Limits’ mean?
Hughesnet® service plans come with an allotment of High-speed data, as determined by your purchased Service Plan, that can be used by a Subscriber each month. If you exceed your plan data, we won’t cut you off or charge you more.
If I exceed the amount of data included in my plan, what can I do to regain full speed?
If your usage exceeds your plan data, you have multiple options to refill your High-speed data allowance:
Can I still stream video once I have exceeded the amount of data included in my plan?
If you have exceeded the amount of plan data included in your service plan, you may experience reduced speeds during high traffic periods, that may affect the streaming quality and performance.
You can change your billing address, email address and phone number online at myhughesnet.com or from the myHughesnet (Mobile) App at any time.
1. Start by signing in to myhughesnet.com using your current password. If you do not know your current password, click here.
2. At the top of the page, click on ‘Account’ then ‘My Information’
3. From here you can manage your address, phone number and email address.
From The Mobile App
On the mobile app click on the Account icon on the bottom of any screen then click My Information. Tap “Save” to complete your changes.
Moving? Learn more here.
If you need further assistance, contact Customer Care at 866-347-3292.
Access the guide by clicking here.
Click here to access the Modem replacement guide.
By simply entering a few key items of information, you can check when an installer is due to arrive to install new equipment or upgrade existing equipment.
Click here to access the order inquiry page.
Enter the information in the security field.
When you have completed your information, click ‘View Order Status’.
The next screen will display all the information pertaining to your order including the date it was initiated and the activity since. Information is stored for 120 days.
If you have additional questions about the status of your order, equipment repair or return call Customer Care at 866-347-3292.