It seems like you’re trying to access a URL that requires a Hughesnet connection.
Why do I need to be connected to Hughesnet internet to access this URL?
Some of our services are specifically designed to work with Hughesnet to provide optimized, secure, and region-specific content. If you are seeing this page, it indicates that you are not currently connected via Hughesnet internet.
Please connect to your Hughesnet internet service and try accessing the link again.
Click here to download our Tax Certification form (W-9).
The ACP (Affordability Connectivity Program) is a Government subsidized program that began in December 2021. It provides a discount of $30 per month toward internet service for eligible households and $75 per month for households on qualifying tribal lands.
The funds allocated by Congress are going to run out in April 2024, and no additional funding has been added to keep the program running. Please note that since this is a Government subsidy, it will impact all participating providers including Hughesnet®. For more information, click here to visit the official ACP website.
April 2024 will be the last month, the full ACP discount will be applied on your bill. With the depletion of funding, you may receive a partial discount on your May 2024 bill. Click here to learn more about the partial discount.
After May 2024, your monthly service plan rate will default to a standard rate without the ACP discount, and you will be subject to the current Hughesnet subscriber agreement available at legal.hughesnet.com
An IFL cable is a black coaxial cable coming from outdoor unit and is connected to the “SAT” port on the back of the modem.
Fig: IFL cable
Incorrect IFL cable connection can lead to issues with your internet service performance. The following FAQ will guide you to ensure the IFL cable is securely connected to your modem.
How to check if the IFL cable is connected correctly?
Fig: System Control Center showing “System State Code” of 3.1.1
Follow the instructions below to fix the issue. If not, the cable is properly connected and no further action is needed.
How to fix the IFL cable connection issue?
Fig: Connecting IFL cable to modem
A Mesh Wi-Fi Node is the perfect solution to extend your modem’s signal throughout your home, for wall-to-wall Wi-Fi coverage. The Mesh Wi-Fi Node is specifically engineered to extend your Hughesnet Wi-Fi signal for seamless browsing and streaming in every room.
The Mesh Wi-Fi Node pairs seamlessly with the Hughesnet Wi-Fi Modem. Follow the Steps below to setup the Mesh Wi-Fi Node. The video below will also help you with activating the Mesh Wi-Fi Node.
Step 1: Identifying Ports.
Step 2: Plugging in the Mesh Wi-Fi Node.
Step 3: Connecting Mesh Wi-Fi Node to Your Modem.
Step 4: Syncing with the Modem
Step 5: Unplugging Mesh Wi-Fi Node.
Step 6: Mesh Wi-Fi Node Placement.
Step 7: Testing Connection.
Once you’ve found the right spot for your Mesh Wi-Fi Node and placed it correctly, connect the device to a power outlet. Wait for the power lights to turn on and remain solid. After successful placement and connection, the Mesh Wi-Fi Node is now extending the Wi-Fi signal.
Congratulations! You’ve successfully set up your Mesh Wi-Fi Node. Add additional Mesh Wi-Fi Nodes to eliminate dead zones in your home.
Norton Utilities Ultimate is designed to delete hidden junk and duplicate files, put unnecessary apps to sleep, and uninstall leftover data to help get your Windows PC running smoothly again. It also helps improve your online privacy by removing obsolete web browser data and tracking cookies.
Some of the features include:
Click here to login to your myHughesnet.com account to order.
For download and install instructions, click here.
Note: The Multipath device does not have a power (off-on) switch.
Figure 1: Unplug from wall
Figure 2: Disconnecting cables from the old device
Note: To unplug the power adapter from the back of the device, grip the locking mechanism (Figure 3) and pull. The locking mechanism will disengage, and you will be able to remove the power adapter.
Figure 3: Locking mechanism
Your Multipath device is now disconnected from your Hughesnet Wi-Fi Modem.
Speed Test allows you to measure your real-time network connection and provide details including real-time Download and Upload speeds. You can do a speed test from myhughesnet.com and from your Hughesnet® mobile app.
After logging into myhughesnet.com, select the Support tab on the tab and select “Run Speed Test.”
You will be taken immediately to the Speed Test Page. At the top, you will be able to run a speed test by clicking the button “Run a Speed Test Now.” To ensure the results of the speed test are correct, make sure to close any other applications or website tabs that you may have running on your system. Once your programs and any browser sites are closed, you may click the button to initiate the test. The test will take no more than 30 seconds.
The Test will initiate and connect to a server to start the test. Let the test run until it’s complete.
The results will run in real-time and post the speed in Mbps.
When the test is complete, the results will be posted. When you close the current speed test, The results will also be posted on the Speed Test History found on the same Speed Test Site. Please Note: The date and time recorded is displayed in Eastern Standard Time.
On the Hughesnet Mobile App, you can access the Speed test tool by navigating to the Support tab. The Speed Test option can be selected under “System Performance” on the bottom of the page.
The Speed Test will initiate when “Run Speed Test Now” is selected. Make sure to follow the instructions on the screen before beginning the test. Speed Test history will display the last few speed tests performed.
Weather and my Hughesnet® Service
Stormy weather may affect your internet service when thick cloud cover blocks the signal between the satellite and your dish. The satellite that delivers your signal is 22,000 miles away. The signal must travel up to space when you make a request (such as clicking on a webpage) then come back down to your satellite gateway, and then carry on to your home satellite modem (when the page loads). All of this is usually completed in seconds, but storms may interfere with the signal during any of these steps.
Will weather affect my Hughesnet internet Service?
A cloudy sky, light rain, or fog shouldn’t impact your internet service. But heavy thunderstorms or heavy snow/ice storms may result in intermittent connectivity or a temporary loss of connection. The good news is that if the connection is lost, your internet will restore itself on its own when the weather clears.
The weather is good at my house, so how could weather be related to my connectivity issues?
If you look outside and there are clear skies, but you are experiencing connectivity issues, there may be poor weather at the gateway. The gateway is a satellite ground station designed to interpret the radio wave signal from our satellite in space before sending it to your system and can be physically located anywhere in the country. Just as if the storm was overhead, when the weather at the satellite gateway clears, your signal will restore automatically.
Click here for instructions on how to check your signal and run a speed test.
Here is what to expect at your installation visit.
Technician tracking:
Once the technician is en-route to your location, you will receive a Techtrak link via SMS. You can use this link to track the whereabouts of your installer. If you haven’t already registered, you can sign up for a free myhughesnet.com account. With your account, you can schedule or reschedule the installation, track the technician’s location, check your order status, and more.
Prior to the technician arriving at your home, think about where you would like your modem to be, and have the closest power outlet accessible. Keep in mind that it is best to keep the modem in a location with good airflow, at least six inches away from the wall. Also, ensure that someone 18 years or older will be present for the duration of the installation.
The installation generally takes between two and four hours.
Work with your technician to find the best outdoor dish location.
The technician will install your satellite dish outside your home and run a cable inside your home directly to your modem. If you ordered Hughesnet® Voice, have your telephone and cable available.
After installation, you need to activate your Hughesnet services.
1) The Hughesnet professional technician will install the Hughesnet Wi-Fi Modem (with power supply) and will connect 2 of your devices, such as:
You can ask your technician to connect additional devices for an additional cost. Any non-standard installation extras will be billed on your next Hughesnet invoice. The technicians do not accept cash or check at the time of installation.
2) A Hughesnet outdoor antenna system (reflector, radio, and mount) will be installed on your roof or a wall at a location with a clear line of sight to a satellite in the southern sky and at least 4 feet off the ground so that it is out of reach of small children. If not, the technician will look for a pole mount option (additional fee may apply). For homes with vinyl siding, metal siding, or metal roofs, the technician may recommend a pole mount. Customers can request a pole-mounted dish installation as opposed to a roof-mounted installation when the technician arrives. Keep in mind a roof-mounted installation may provide the best long-term line of sight for optimal performance. If being installed on an outer wall or roof, the equipment needs to be accessible with a 25-foot ladder for quick and easy servicing should it ever be required. If a pole mount is required or requested, you will be billed a $50 pole mount fee on your next Hughesnet invoice. Pole mount installations include up to 25 feet of soft ground cable trenching.
3) Up to 125 feet of RG-6 cable will be run from the outdoor antenna to the modem inside through a drilled hole through the exterior wall to an adjacent interior wall. It will be terminated on the inside wall with a faceplate.
4) A grounding block is provided and the entire system is grounded to an NEC-approved bonding point.
5) All outdoor penetrations and water-resistant compression fitting are weather-sealed.
6) Visit https://legal.hughesnet.com/ for details.
Your technician will connect 2 of your devices during your installation appointment. However, you can ask your technician to connect additional devices for an additional cost.
Your technician will also offer to check your wireless strength using a signal gauge throughout your home to ensure you have coverage in every room. If your signal is weak in certain locations of your home due to the size, layout, or construction materials used, they may recommend a Mesh Wi-Fi Node to extend your wireless signal. This extender is specifically engineered to work with Hughesnet and delivers a strong, reliable Wi-Fi signal across your home for seamless browsing and streaming. If you purchase a Mesh Wi-F Node from your technician, the cost of the device and installation will be added to your next Hughesnet invoice.
If you haven’t already registered, please make sure to create your free account on myHughesNet.com. This account provides access to various tools, including the ability to change plans, sign up for alerts and notifications, make payments, manage your devices, and more. For on-the-go access, you can download the free Hughesnet Mobile App Android | iOS. To receive a direct link to download the app to your phone, simply text ‘APP’ to 75720.
We strive to be a 5! Customer surveys are sent to ensure quality installations. If at any time during the installation, you don’t feel that the service provided qualifies as “5-stars,” please stop the installation and share your concern with the technician.
Customers sometimes want to enhance or customize their installation to specific requirements.
While they are not included in a Hughesnet standard installation, these enhancements may incur charges that will be added to your next Hughesnet invoice. All costs for non-standard work or equipment will be itemized by the independent Hughesnet technician on the Hughesnet Installation Reference Sheet and require your authorization signature before proceeding. Technicians do not accept cash or check at the time of install. These non-standard installation items include major customization on your Hughesnet system that would require the technician to: