Boost your PC’s speed and performance with Norton Utilities Ultimate. Click here for download and installation instructions.
Unable to connect to System Control Center
It seems like you’re trying to access a URL that requires a Hughesnet connection.
Why do I need to be connected to Hughesnet internet to access this URL?
Some of our services are specifically designed to work with Hughesnet to provide optimized, secure, and region-specific content. If you are seeing this page, it indicates that you are not currently connected via Hughesnet internet.
Please connect to your Hughesnet internet service and try accessing the link again.
Where can I find Hughes’s W-9 form?
Click here to download our Tax Certification form (W-9).
Is ACP ending soon?
What is the Affordable Connectivity Program?
The ACP (Affordability Connectivity Program) is a Government subsidized program that began in December 2021. It provides a discount of $30 per month toward internet service for eligible households and $75 per month for households on qualifying tribal lands.
Why is the ACP ending?
The funds allocated by Congress are going to run out in April 2024, and no additional funding has been added to keep the program running. Please note that since this is a Government subsidy, it will impact all participating providers including Hughesnet®. For more information, click here to visit the official ACP website.
I’m enrolled in ACP. What happens next?
April 2024 will be the last month, the full ACP discount will be applied on your bill. With the depletion of funding, you may receive a partial discount on your May 2024 bill. Click here to learn more about the partial discount.
After May 2024, your monthly service plan rate will default to a standard rate without the ACP discount, and you will be subject to the current Hughesnet subscriber agreement available at legal.hughesnet.com
How to check if the IFL/Satellite cable is correctly connected?
An IFL cable is a black coaxial cable coming from outdoor unit and is connected to the “SAT” port on the back of the modem.
Fig: IFL cable
Incorrect IFL cable connection can lead to issues with your internet service performance. The following FAQ will guide you to ensure the IFL cable is securely connected to your modem.
How to check if the IFL cable is connected correctly?
- Check if the cable is intact and securely connected to the modem. To avoid electric shock, please refrain from touching the cable while the modem is powered ON.
- Once you are able to see that the cable is securely connected, visit http://www.systemcontrolcenter.com and check the state code.
Note: Your device need to be connected to your Hughesnet® internet service. - If the “System State Code” is 3.1.1; it indicates that there is an issue with the IFL cable connection.
Fig: System Control Center showing “System State Code” of 3.1.1
Follow the instructions below to fix the issue. If not, the cable is properly connected and no further action is needed.
How to fix the IFL cable connection issue?
- To avoid electric shock, turn OFF the modem by disconnecting the power adapter from the wall outlet.
- Connect the cable to the modem and hand tighten the screw on the IFL cable until it is firm into the “SAT” port, as shown in the images below:
Fig: Connecting IFL cable to modem
- Power ON the modem and once all the LED lights on the modem are lit, visit http://www.systemcontrolcenter.com and check the state code.
- If the “System State Code” is 3.1.1, please call the customer service for further troubleshooting.
How do I install my Hughesnet Mesh Wi-Fi Node?
A Mesh Wi-Fi Node is the perfect solution to extend your modem’s signal throughout your home, for wall-to-wall Wi-Fi coverage. The Mesh Wi-Fi Node is specifically engineered to extend your Hughesnet Wi-Fi signal for seamless browsing and streaming in every room.
The Mesh Wi-Fi Node pairs seamlessly with the Hughesnet Wi-Fi Modem. Follow the Steps below to setup the Mesh Wi-Fi Node. The video below will also help you with activating the Mesh Wi-Fi Node.
Step 1: Identifying Ports.
- Take a moment to identify these ports on your device. On the back of the Mesh Wi-Fi Node, you will find the LAN port and Power Connector.
Step 2: Plugging in the Mesh Wi-Fi Node.
- Once you have identified the ports, plug in your Mesh Wi-Fi Node to a power outlet using the provided power AC cable.
Step 3: Connecting Mesh Wi-Fi Node to Your Modem.
- Using the provided ethernet cable, insert one end of the cable to the LAN port of the Mesh Wi-Fi Node. Connect the other end of the cable to any of the available LAN ports on the Hughesnet modem.
Step 4: Syncing with the Modem
- After connecting the devices, you’ll need to wait for the LAN LED on your Mesh Wi-Fi Node to turn on solid, indicating a stable connection. Watch the SYNC LED on the Mesh Wi-Fi Node, as it will blink for about one minute while syncing with your modem. When the SYNC LED is solid, it means the sync is complete.
Step 5: Unplugging Mesh Wi-Fi Node.
- The next step involves unplugging your Mesh Wi-Fi Node. Disconnect the Yellow LAN cable from the Hughesnet modem and your Mesh Wi-Fi Node. Disconnect the Power AC cable from the wall outlet. Leave the AC plug connected to the Mesh Wi-Fi Node.
Step 6: Mesh Wi-Fi Node Placement.
- Proper placement of your Mesh Wi-Fi Node is essential for optimal performance. Find a location halfway between your Hughesnet Modem and an area with weak signal. Ensure that your Mesh Wi-Fi Node is in an uncluttered area and allows for proper ventilation. The Mesh Wi-Fi Node should be placed in an upright position.
Step 7: Testing Connection.
Once you’ve found the right spot for your Mesh Wi-Fi Node and placed it correctly, connect the device to a power outlet. Wait for the power lights to turn on and remain solid. After successful placement and connection, the Mesh Wi-Fi Node is now extending the Wi-Fi signal.
Congratulations! You’ve successfully set up your Mesh Wi-Fi Node. Add additional Mesh Wi-Fi Nodes to eliminate dead zones in your home.
What is Norton Utilities Ultimate?
Norton Utilities Ultimate is designed to delete hidden junk and duplicate files, put unnecessary apps to sleep, and uninstall leftover data to help get your Windows PC running smoothly again. It also helps improve your online privacy by removing obsolete web browser data and tracking cookies.
Some of the features include:
- Free up your PCs capacity
No more cluttered hard drives and system junk. Free up valuable storage space by deleting unnecessary files and applications. - Increase speed and performance
Keep your computer running at its best by turning off processes, uninstalling programs, and fixing problems. - Performance at its best for longer
Automated PC cleaning and optimization tasks help keep your computer running at peak efficiency. - Keep your online activity private
Increase your online privacy by removing your browsing and download history and tracking cookies from your Windows PC.
Click here to login to your myHughesnet.com account to order.
For download and install instructions, click here.
How do I disconnect the Multipath Device and the power supply from the Hughesnet Wi-Fi Modem?
Note: The Multipath device does not have a power (off-on) switch.
- Unplug the power adapter of the Multipath Device and the Hughesnet® Wi-Fi Modem from the surge protector or wall outlet first (highlighted below) to avoid static electricity discharges that could shock you and/or damage the device.
Figure 1: Unplug from wall
- Disconnect the remaining cables as shown in Figure 2.
Figure 2: Disconnecting cables from the old device
Note: To unplug the power adapter from the back of the device, grip the locking mechanism (Figure 3) and pull. The locking mechanism will disengage, and you will be able to remove the power adapter.
Figure 3: Locking mechanism
Your Multipath device is now disconnected from your Hughesnet Wi-Fi Modem.
Speed Test at Each End Point
Speed Test allows you to measure your real-time network connection and provide details including real-time Download and Upload speeds. You can do a speed test from myhughesnet.com and from your Hughesnet® mobile app.
After logging into myhughesnet.com, select the Support tab on the tab and select “Run Speed Test.”
You will be taken immediately to the Speed Test Page. At the top, you will be able to run a speed test by clicking the button “Run a Speed Test Now.” To ensure the results of the speed test are correct, make sure to close any other applications or website tabs that you may have running on your system. Once your programs and any browser sites are closed, you may click the button to initiate the test. The test will take no more than 30 seconds.
The Test will initiate and connect to a server to start the test. Let the test run until it’s complete.
The results will run in real-time and post the speed in Mbps.
When the test is complete, the results will be posted. When you close the current speed test, The results will also be posted on the Speed Test History found on the same Speed Test Site. Please Note: The date and time recorded is displayed in Eastern Standard Time.
On the Hughesnet Mobile App, you can access the Speed test tool by navigating to the Support tab. The Speed Test option can be selected under “System Performance” on the bottom of the page.
The Speed Test will initiate when “Run Speed Test Now” is selected. Make sure to follow the instructions on the screen before beginning the test. Speed Test history will display the last few speed tests performed.
How does weather impact the satellite internet service?
Weather and my Hughesnet® Service
Stormy weather may affect your internet service when thick cloud cover blocks the signal between the satellite and your dish. The satellite that delivers your signal is 22,000 miles away. The signal must travel up to space when you make a request (such as clicking on a webpage) then come back down to your satellite gateway, and then carry on to your home satellite modem (when the page loads). All of this is usually completed in seconds, but storms may interfere with the signal during any of these steps.
Will weather affect my Hughesnet internet Service?
A cloudy sky, light rain, or fog shouldn’t impact your internet service. But heavy thunderstorms or heavy snow/ice storms may result in intermittent connectivity or a temporary loss of connection. The good news is that if the connection is lost, your internet will restore itself on its own when the weather clears.
The weather is good at my house, so how could weather be related to my connectivity issues?
If you look outside and there are clear skies, but you are experiencing connectivity issues, there may be poor weather at the gateway. The gateway is a satellite ground station designed to interpret the radio wave signal from our satellite in space before sending it to your system and can be physically located anywhere in the country. Just as if the storm was overhead, when the weather at the satellite gateway clears, your signal will restore automatically.
Click here for instructions on how to check your signal and run a speed test.