What are Dead Zones, and how can I eliminate them?

What is a Dead Zone?

A Dead Zone is any area in your home where Wi-Fi coverage is weak or nonexistent, preventing devices from connecting to the internet or causing poor performance.

What causes a Dead Zone?

Dead zones occur when the radio waves from your router are blocked or disrupted. Common causes include:

  • Obstructions: Thick walls, large metal appliances, and furniture.
  • Interference: Wireless devices like baby monitors, security systems, and microwaves.
  • Weak Signal: The router’s signal may be too weak, especially at the edges of its coverage area.

How do I eliminate Dead Zones in my home?

To eliminate dead zones and ensure optimal Wi-Fi performance throughout your home, consider adding a Mesh Wi-Fi Node/Wi-Fi Booster to amplify Wi-Fi signal to reach hard-to-cover areas like basements or attics or even a garage.

What are the Hughesnet Voice features?

What are the Hughesnet® Voice features?

Click here to view the Hughesnet Voice Features Guide.

How do I access my Hughesnet Voice Features?

Visit myhughesnet.com

  1. Click on the ‘Account’ on the top menu, then ‘Voice’
  2. Click ‘Manage’ to visit the ‘Voice Dashboard’

  3. Once you are in the Hughesnet Voice Dashboard, you will be able to access your Hughesnet Voice features. 

 How do I set up my Voicemail PIN Number?

  • Dial *333 on the phone you are using for Hughesnet Voice
  • When prompted to enter your PIN, enter 1234.
  • You will then be prompted to create a new pin. Your voicemail is now setup.

 How do I Access my Voicemail?

  • Dial *333
  • Enter the PIN you have created. 

 How do I Access Voicemail Messages and Settings?

  • On the Hughesnet Voice Dashboard, click on the ‘Settings’ button for ‘Voicemail’.

Note: If you don’t find your ‘Voicemail’ widget, you can add it to your ‘Voice Dashboard’ by clicking ‘ADD SERVICE’ button on the top right corner of the page.

  • If you want to use your own answering machine, you have the option to disable the voicemail feature by toggling the ‘Enable Voicemail’ to OFF.

 How do I Forward Calls?

On the Hughesnet Voice Dashboard, toggle ‘Enable’ on ‘Forward All Calls’ widget and enter the phone number you want to forward the calls to. You can even customize the number of rings on your primary device, before forwarding the call to another number.

 How do I Transfer my Phone Number to Hughesnet Voice?

  • On the Hughesnet Voice Dashboard, enter the phone number you want to port, into the ‘Voice Porting’ widget.
  • If the number can be ported, you will be presented with the port request form to submit the request to port your number.
  • We highly recommend checking the ‘Key things to note’ section to avoid common errors when submitting the form which can expedite the processing of your port request.

For more information on transferring your phone number to Hughesnet Voice, click here.

Unable to connect to System Control Center

It seems like you’re trying to access a URL that requires a Hughesnet connection.

Why do I need to be connected to Hughesnet internet to access this URL?

Some of our services are specifically designed to work with Hughesnet® to provide optimized, secure, and region-specific content. If you are seeing this page, it indicates that you are not currently connected via Hughesnet internet.

Please connect to your Hughesnet internet service and try accessing the link again.

How to check if the IFL/Satellite cable is correctly connected?

An IFL cable is a black coaxial cable coming from outdoor unit and is connected to the “SAT” port on the back of the modem.

Fig: IFL cable

Incorrect IFL cable connection can lead to issues with your internet service performance. The following FAQ will guide you to ensure the IFL cable is securely connected to your modem.

How to check if the IFL cable is connected correctly?

  1. Check if the cable is intact and securely connected to the modem. To avoid electric shock, please refrain from touching the cable while the modem is powered ON.
  1. Once you are able to see that the cable is securely connected, visit http://www.systemcontrolcenter.com and check the state code.
    Note: Your device need to be connected to your Hughesnet® internet service.
  2. If the “System State Code” is 3.1.1; it indicates that there is an issue with the IFL cable connection.

Fig: System Control Center showing “System State Code” of 3.1.1

Follow the instructions below to fix the issue. If not, the cable is properly connected and no further action is needed.

How to fix the IFL cable connection issue?

  1. To avoid electric shock, turn OFF the modem by disconnecting the power adapter from the wall outlet.
  1. Connect the cable to the modem and hand tighten the screw on the IFL cable until it is firm into the “SAT” port, as shown in the images below:

Fig: Connecting IFL cable to modem

  1. Power ON the modem and once all the LED lights on the modem are lit, visit http://www.systemcontrolcenter.com and check the state code.
  2. If the “System State Code” is 3.1.1, please call the customer service for further troubleshooting.

How do I install my Hughesnet Mesh Wi-Fi Node?

A Mesh Wi-Fi Node is the perfect solution to extend your modem’s signal throughout your home, for wall-to-wall Wi-Fi coverage. The Mesh Wi-Fi Node is specifically engineered to extend your Hughesnet® Wi-Fi signal for seamless browsing and streaming in every room.

The Mesh Wi-Fi Node pairs seamlessly with the Hughesnet Wi-Fi Modem.  Follow the Steps below to setup the Mesh Wi-Fi Node. The video below will also help you with activating the Mesh Wi-Fi Node.

Step 1: Identifying Ports.

  • Take a moment to identify these ports on your device. On the back of the Mesh Wi-Fi Node, you will find the LAN port and Power Connector.

Step 2: Plugging in the Mesh Wi-Fi Node.

  • Once you have identified the ports, plug in your Mesh Wi-Fi Node to a power outlet using the provided power AC cable.

Step 3: Connecting Mesh Wi-Fi Node to Your Modem.

  • Using the provided ethernet cable, insert one end of the cable to the LAN port of the Mesh Wi-Fi Node. Connect the other end of the cable to any of the available LAN ports on the Hughesnet modem.

Step 4: Syncing with the Modem

  • After connecting the devices, you’ll need to wait for the LAN LED on your Mesh Wi-Fi Node to turn on solid, indicating a stable connection. Watch the SYNC LED on the Mesh Wi-Fi Node, as it will blink for about one minute while syncing with your modem. When the SYNC LED is solid, it means the sync is complete.

Step 5: Unplugging Mesh Wi-Fi Node.

  • The next step involves unplugging your Mesh Wi-Fi Node. Disconnect the Yellow LAN cable from the Hughesnet modem and your Mesh Wi-Fi Node. Disconnect the Power AC cable from the wall outlet. Leave the AC plug connected to the Mesh Wi-Fi Node.

Step 6: Mesh Wi-Fi Node Placement.

  • Proper placement of your Mesh Wi-Fi Node is essential for optimal performance. Find a location halfway between your Hughesnet Modem and an area with weak signal. Ensure that your Mesh Wi-Fi Node is in an uncluttered area and allows for proper ventilation. The Mesh Wi-Fi Node should be placed in an upright position.

Step 7: Testing Connection.

Once you’ve found the right spot for your Mesh Wi-Fi Node and placed it correctly, connect the device to a power outlet. Wait for the power lights to turn on and remain solid. After successful placement and connection, the Mesh Wi-Fi Node is now extending the Wi-Fi signal.

Congratulations! You’ve successfully set up your Mesh Wi-Fi Node. Add additional Mesh Wi-Fi Nodes to eliminate dead zones in your home.

What is Norton Utilities Ultimate?

Norton Utilities Ultimate is designed to delete hidden junk and duplicate files, put unnecessary apps to sleep, and uninstall leftover data to help get your Windows PC running smoothly again. It also helps improve your online privacy by removing obsolete web browser data and tracking cookies.

Some of the features include:

  • Free up your PCs capacity
    No more cluttered hard drives and system junk. Free up valuable storage space by deleting unnecessary files and applications.
  • Increase speed and performance
    Keep your computer running at its best by turning off processes, uninstalling programs, and fixing problems.
  • Performance at its best for longer
    Automated PC cleaning and optimization tasks help keep your computer running at peak efficiency.
  • Keep your online activity private
    Increase your online privacy by removing your browsing and download history and tracking cookies from your Windows PC.

Click here to login to your myHughesnet.com account to order.

For download and install instructions, click here.