Page 20

What is Email Phishing?

A Phishing Email is a fake email that looks like it came from a company you do business with and asks you for private information such as your username and password, social security number, or credit card information. Scammers send these emails to get your private data and commit fraud, which may involve charging unwanted items to your credit card or impersonating your identity.

Hughesnet^® may contact customers in certain circumstances to verify or update information. Emails from Hughesnet will direct you to access your account online securely with your Username and Password or direct you to call Customer Care. Hughesnet will never ask you to reply to an email with any personal information.

Steps You Can Take to Make Sure You Don’t Fall for Phishing Scams

Be suspicious. Do not give out personal account information, such as usernames, passwords, and account numbers over the phone or in an email.
Look but don’t click. A phishing scam may have malicious links in legitimate-sounding copy.
Check for spelling errors. Legitimate messages usually do not have spelling mistakes or poor grammar. Also, never open an attachment from someone you do not recognize.
Beware of urgency. Urgent or threatening language is a common phishing tactic to invoke a sense of urgency or fear.

If you have questions or concerns, please contact Customer Care at 866-347-3272

I Think I Received, Responded-to Or Have Been Scammed. What Should I Do?

If you responded to a fraudulent email, immediately alert your bank and/or credit card company.
If you received spam that is phishing for information, forward it to spam@uce.gov.
If you think you’ve been scammed, file your complaint at https://www.ftc.gov/. Then, visit the FTC’s Identity Theft Web site at https://consumer.ftc.gov/features/identity-theft to learn how to minimize your risk of damage from ID theft.
Want to learn other ways to avoid email scams and deal with fraudulent emails? Visit https://www.ftc.gov/spam.

What Hughesnet services do I have?

Find the active Hughesnet^® services on your account.

Which service plan am I on?

You can find your plan details on the ‘My Services & Plan’ page on myhughesnet.com.

1. Sign-In or Register on myhughesnet.com. Once logged in, click on ‘Account’ then ‘My Services & Plan’. On this page you can see all of your current Hughesnet services.

You may also contact Customer Care for help regarding your service plan. A Customer Care representative is available 24 hours a day at 866-347-3292.

Do I have other Hughesnet services?

From the same screen above you can view all of your active Hughesnet subscriptions.

How do I manage my services?

You can easily manage your services by clicking on the ‘Change Plan’ to the right of the product listing or the plus sign then ‘Manage’ or ‘Cancel My Subscription’ under ‘My Optional Services’.

Changes made to product subscriptions will be pro-rated on your billing statement effective as of the date you made the change.

How do I add additional services to my account?

Learn more about Hughesnet Optional Services by clicking ‘Shop’ at the top of the page.

Can I Buy More Data if I Run Out?

If you exceed your Service Plan Data, you will stay connected, but may experience reduced speeds until the next billing cycle. Data Tokens are a great way to restore your high-speed data.

You can purchase Data Tokens from:

myhughesnet.com

myHughesnet (Mobile) App

Download the myHughesnet (Mobile) App from your app store and enjoy easy account management at your fingertips. You can purchase Data Tokens from both the ‘Overview’ and ‘Usage’ screens.

From the ‘Overview’ screen, click on the ‘Buy Tokens’ button.

If you are on the ‘Usage’ screen, click on ‘Data Token Purchase’.

To learn more about Data Tokens, click here.

What is your upload/download allowance policy (Fair Access Policy)?

To ensure fair internet access for all Hughesnet^® customers, Hughesnet maintains a special Fair Access Policy that establishes an equitable balance in internet access for all Hughesnet subscribers. Similar to how cell phone providers manage their data plans, all Hughesnet plans come with an allotment of data, that may be downloaded or uploaded within each monthly billing cycle. Subscribers who exceed this amount may experience slower speeds during high-traffic periods until their next billing cycle.

Here are some tips to optimize your data usage:

1. Enable Video Optimizer for optimized streaming experience up to HD quality.

2. Turn OFF devices when not in use

3. Schedule downloads/updates during Bonus Zone

For current Terms and Conditions and additional information, go to the Subscriber Agreement here .

I Forgot my Username and Password, How do I Log in?

If you have already registered on myhughesnet.com and have forgotten your Username and/or password, you can use the following FAQ article to gain access to your account.
Note: If you have not previously registered, click here for instructions on how to register.

Click on the links below to navigate to the respective section of the article:

I forgot my Username

1. If you have forgotten your Username, you can click the Forgot Username link found on the ‘Sign In’ screen.

2. You will be required to enter your Site Account Number (SAN) and telephone number associated with your account before proceeding. If you do not know your SAN, you can find it on http://www.systemcontrolcenter.com (only when connected to your Hughesnet^® internet), or on your monthly statement, or on your Order Confirmation email.

3. A list of Usernames associated with your account will display. Select the Username you want to login as and continue with the sign in process.

I forgot my Password

Step 1: If you have forgotten your Password, you can click the Forgot Password link found on the ‘Sign In’ screen.

Step 2: Depending on whether a ‘Recovery Mobile Number’ was provided at the time of creating the account, or when you login later, you have two options to reset your forgotten password.

Option 1: “Recovery Mobile Number” is previously setup

You will be presented with two options to reset your password like the image below:

If you click ‘Send code via SMS’, it will send a one-time pass code to your mobile number. You can then enter this code to set your new password.
When you click ‘Answer my Security Questions’, you will be able to see the security questions you setup previously, and submit the answers to those, before setting your new password.

Option 2: No “Recovery Mobile Number” provided

If the ‘Recovery Mobile Number’ is not previously setup, you will be prompted to enter your Username to reset your password. Check the ‘I’m not a robot’checkbox and then click ‘Continue’ at the bottom of the page.

2. You will be asked to answer your pre-set security questions. You must correctly answer all of the questions to proceed. Answers are case-sensitive.

3. If you have not set your security questions, please contact Customer Care at 866-347-3292 for further assistance.

4. When you have successfully answered the security questions, you will be prompted to set your new password.

Other Related FAQs:

For instructions on setting up a recovery mobile number, click here.

Why do I need security questions?

Completing security questions ensures your online Hughesnet^® account is secure and allows you to easily reset your password if forgotten.

Why am I being asked to select security questions in myhughesnet.com?

The security questions and answers are an added feature for more secure access to your HughesNet account. If you forget your password, you can reset it online by answering the security questions you have chosen. Also, Single Sign On (SSO) functionality allows you to login to your account online and on the Hughesnet Mobile App.

Why am I being asked to enter my Site Account Number (SAN) and Daytime Phone Number again?

You will be asked to verify your SAN and Daytime Phone Number if this is the first time you are logging in.

I forgot the answers to my security questions, how can I reset them?

1. If you can login to myhughesnet.com, but forgot the answers to your security questions, you can reset your questions and answers by going to ‘Account’ and then ‘My Information’.

2. Under ‘Security & Password’, select ‘Manage’. The following screen prompts you to select your three security questions.

If you are unable to login to myHughesNet.com and forgot the answers to your security questions, please call Customer Support at 866-347-3292. A representative will be able assist you by resetting your password.

Can I use HughesNet to Run a Small Network?

Home networks include everything connected to your Hughesnet^® internet – from multiple computers to Wi-Fi devices such as tablets and smartphones. Learn more about Hughesnet home network capabilities.

You can connect multiple home computers and laptops to a single Hughesnet internet connection. Home networking equipment may be required and is not included with your Hughesnet system. For network setup, support, and configuration, contact your network hardware manufacturer and/or operating system software developer (Hughes is not responsible for home network configuration or management).

All computers on your network will share a single internet connection. This includes Wi-Fi devices such as tablets and smartphones as well.

Is there a limit to the number of computers I can connect?

You can wirelessly connect as many devices as you want to. However, several devices connected to your internet simultaneously may result in performance degradation. Hughesnet offers a variety of Service Plans to accommodate your internet usage needs. Click here to help find the right plan for you.

Purchase Data Tokens through Your Account

1) Sign in or Register at myHughesnet.com. Click on “Usage” and then “Data Token Purchase”.

2) Select which Token you would like

3) The Data Token purchase window launches. This screen displays the Data Token you’ve selected. Click “Purchase”.

Where can I Find my Site Account Number (SAN)?

You can locate your Site Account Number (SAN) from order confirmation email, System Control Center, or from your monthly statement.

If your Hughesnet service is not yet activated, you can find your SAN information in your Hughesnet order confirmation email as below:

If your Hughesnet service has already been activated, please use the following options to get the SAN information:

1. Locate your SAN from your System Control Center

Launch an internet browser and type www.systemcontrolcenter.com.
Note: You must be connected to your Hughesnet internet to access the System Control Center.

Once in the System Control Center you will find your Site Account Number (SAN) located at the top of the page.

2. Locate your SAN from your monthly statement

Your Site Account Number (SAN) is the same as the account number found on a monthly statement, as shown below.

3. Sign In to myhughesnet.com
If you have previously registered on myhughesnet.com, you can sign in online to easily locate your Site Account Number.

Once logged in, click on ‘Account’ then ‘My Information’. Your SAN will be located here.

What Is Included With Hughesnet Voice Installation?

For new Hughesnet^® internet and Voice customers, on the day of installation your technician will arrive with the dish, the modem, and the Hughesnet Voice ATA (analog telephone adapter). The technician will install your internet service and set up and activate your Voice service. You will be required to accept the Voice Terms and Conditions prior to completing the Voice activation.