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What do I need to know about The California Consumer Privacy Act (CCPA)?

The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. Key provisions of this legislation allow California residents to:

Know which personal data a company collects about them

Know whether or not the company is selling or sharing that data

Object to the sale of personal data

Access their personal data

Request personal information be deleted

Not be discriminated against for exercising any of the above privacy rights

To contact Hughes to exercise your specific rights with regard to your personal information please visit the Hughes subscriber privacy policy agreement where you’ll find the details on how to send us an email with your request or call 866-569-5152.
 

How Do I Cancel Or Modify My Service Plan?

Modify My Plan

Changing your Hughesnet^® service plan is easy; you can do this at any time by visiting myhughesnet.com.  Before you change your plan, view your data usage history over several months to estimate how much data you need. Keep in mind that if you only need a little bit of extra high-speed data before your next data reset you can purchase Data Tokens. Additionally, consider scheduling downloads during the Bonus Zone period from 2am to 8am. Hughesnet for Business customers can use Daytime data between 8am to 6pm. 

Register or Sign In to myhughesnet.com or Hughesnet Mobile App and click ‘Account’ at the top of the page, then ‘My Services & Plan’ and then ‘Change Plan’.

The following page will display your current plan and the additional plans available to you. Select the option that works best for you and complete the checkout.

Any changes to your service plan will take effect immediately. If your service plan change occurred in the middle of your billing cycle, you will see prorated charges on your next Hughesnet invoice.

Cancel My Plan

You can cancel your plan at any time but note that early termination fees may apply. View your subscriber agreement here.

To cancel your account, contact Customer Care at 866-347-3292.

How can I Learn More about the Hughesnet Voice Service?

Read frequently asked questions to learn more about how Hughesnet^® Voice service works, and which service plan is the right fit for you.

I have Hughesnet internet service and Hughesnet Voice at my home but also have Hughesnet internet at my vacation home. Can I switch Voice between my two residences?

No, we do not recommend doing this. In the rare case that you do have to dial 911 and you are at your vacation home, emergency responders will go to the installation address (i.e., your primary home) vs. the vacation home. You cannot update/switch the emergency address between the two locations.

What is a non-local phone number?

Hughesnet Voice is available nationwide but not all areas offer phone numbers with local area codes. Customers who opt to get Hughesnet Voice service in these areas have the option to select from available non-local phone numbers. Customers can select from area codes that best encompass regions where friends and family reside to minimize the possibility that the callers will incur long distance charges (although today many phone plans include long distance so this shouldn’t affect most callers).

Can I take Hughesnet Voice with me when I move?

Yes. Contact Hughesnet Customer Care at 866-347-3292 and they can facilitate your Voice move request. You will retain your existing phone number. You can request a change of phone number after you have moved. You can get a local phone number if local phone numbers are available at your new location, or you can get a non-local number.

What if I have multiple phones in my house, how do I connect my phones to the Voice ATA?

You cannot directly connect multiple phones that are already connected to your house phone wiring to the ATA. Instead, you can connect one phone unit directly to the ATA (not through your existing house phone wiring). If you want to use multiple phones, the solution is to use a cordless phone system. Connect the base station of the cordless phone system to the ATA for this purpose.

How long does it take for a number to be ready for 911 when they switch to Hughesnet Voice service?

911 calls can be made immediately upon activation of service. However, with E-911, the customer’s address information is sent to the emergency answering point along with the call. The address information will not be available until the next day for new telephone numbers, but address information for existing (ported) numbers will be available immediately upon activation of the service.

What is an RSCP block?

RSCP (Resale Service Change Prohibited) is a block placed on a subscriber’s account by their existing telephone provider. The block was put on the account upon the request of the customer to prevent any changes being made to the customer’s account without their express and direct permission. This block will prevent a telephone number from being ported away from the existing provider to Hughesnet. The customer will have to be contacted and instructed to call their existing telephone provider to remove this block to transfer their telephone number to Hughesnet. This only affects ported telephone numbers and does not impede the processing of orders with new telephone numbers.

Will the Hughesnet Voice service support alarm systems? Fax machines? Credit card terminals?

Because of the manner in which telephone calls are transmitted over the network, alarm systems, fax machines, and credit card terminals will not work properly using the Hughesnet Voice service.

What is Telecommunications Relay Service (TRS) and does Hughesnet provide a service that supports it?

TRS is a service that allows individuals who are deaf or hard of hearing to communicate via the telephone network to other parties. The customer uses special TTY (keyboard and terminal) equipment to communicate to a call center, and personnel at the call center relay the typed text to the other party on the line. Responses from the other party are taken by the call center and sent via text to the customer’s TTY equipment. Hughesnet provides a service for the deaf and hard of hearing with IP-enabled TTY equipment.

Does Life Alert work with Hughesnet Voice?

Life Alert is a monitoring service where the customer contracts with a monitoring company and receives a device for monitoring the health and mobility of the customer. When the customer has a medical issue or problem, the monitoring device dials the service provider and informs the service provider of an issue with the customer. Life Alert does not work with the Hughesnet Voice service.

Can I call a 900 telephone number?

No. This is an additional service and is not allowed on the Hughesnet network. Hughesnet Voice service does not supply 900 numbers or provide 900 service.

Can telephone service be seasonally disconnected?

Yes, like other services, Hughesnet allows customers to seasonally disconnect their telephone service.

If I have collect calling blocked, can I still make collect calls?

Yes. You just cannot receive collect calls.

Will my telephone number be placed in the local telephone directory?

Yes.

How many phone numbers does my Hughesnet-provided ATA provide?

The ATA will support one phone line (Phone 1).

Can my ATA connect to my home telephone wiring?

The ATA does NOT connect to your home telephone wiring. Do NOT connect the ATA to a telephone wall jack in your home. Your analog telephone or the base station of your cordless phone should only be connected to the Phone 1 jack of the ATA. When the base unit of a cordless phone system is connected to the Phone 1 jack of the ATA, you can use all the cordless phones that you purchased as part of your cordless phone system.

Can I use any type of ATA I like?

No, you must use the ATA provided by Hughesnet.

Can I have a different long-distance provider (including international) than the company providing the local service?

Yes, you can elect to have a different long-distance provider. You will still have to buy the standard service from Hughesnet, which includes unlimited domestic U.S. long-distance service. You simply need to give Hughesnet the name of their long-distance provider, and all long-distance calls will be directed to that long-distance carrier.

Does the Hughesnet Voice service support or provide Directory Assistance?

No, the Hughesnet Voice service does not support or provide Directory Assistance.

Can I still make calls if my service is suspended?

No, regular calls are not possible if you choose to seasonally suspend your service. However, you will still be able to make and receive 911 calls.

Can you convert a mobile number to a landline number?

Yes.

Can I port a disconnected phone number?

No. The phone number must be up and working for it to be ported from the existing telephone company.

For more information on porting, click here

Can I choose my own phone number or keep a number I already have?

If you qualified for a local number: Yes. When you order Hughesnet Voice, you may either select a new telephone number or transfer an existing, preferred telephone number to your Hughesnet Voice account through a process called “porting.” There is no additional charge to you for placing a porting request; however, once you submit a port request, it cannot be canceled by Hughesnet. If you change providers and want to carry the same number with you, you will need to submit a new porting request through your new provider.

If you did NOT qualify for a local number, you can choose a new non-local telephone number across the continental United States, but you may not port your existing local number to Hughesnet.

Can I make or receive an international call if I do not have a Hughesnet international plan?

You must have a pre-subscribed international plan from Hughesnet to make an international call. However, you will still be able to receive international calls.

If I used up my 200 minutes of international calling on the International 200 Calling Plan, how can I add more minutes?

You can upgrade to the Unlimited International Calling Plan. However, if you revert to the International 200 Calling Plan, you will be charged a transaction fee.

What options are available for international calling?

Currently there are two plans available for international calling. The International 200 Calling Plan gives you 200 minutes of calling to 60 countries. The International Unlimited Calling Plan gives you unlimited calling to 60 countries. Click here for the list of supported countries.

Does Hughesnet Voice come with free long-distance?

Hughesnet Voice comes with unlimited long-distance calling within the continental United States and Canada. You can also choose an add-on plan for international calling.

If I surpass my Service Plan Data on my Hughesnet internet service, can I still make calls?

Yes. Hughesnet Voice does not use up any of your Service Plan Data.

What features are available with Hughesnet Voice service?

Your Hughesnet Voice service comes bundled with many features like Voicemail, Selective Call Rejection, Call Forwarding, and Simultaneous ring.

What if I want to get Hughesnet Voice after getting my internet service?

Click here to learn more and purchase Hughesnet Voice service. You can also contact Customer Care at 866-347-3292 to add Voice service to your existing account. Activate the ATA shipped to you by following simple instructions to start using your Hughesnet Voice service.

For more information on how to activate your Hughesnet Voice service, click here.

How can I get Hughesnet Email on my Mobile Smart Device?

Get access to your inbox on-the-go with Hughesnet^® webmail on your mobile device.

There are two ways to view your Hughesnet email on your smart device:

1. Using your myhughesnet.com on the web:

Using a web browser on your smart device, navigate to myhughesnet.com and click ‘My Email’ from the top menu*

* Login required.

If your account has Email already enabled, you will be able to access your emails.

2. Using your Smart Phone:

Depending on the type of device, you can integrate your Hughesnet email with your smart device settings using the process below:

Apple Email Configuration

On iphone, ipad or ipod Touch:

Go to Settings > Mail > Accounts > Add Account.
Tap on ‘other’ from the screen of providers
Click Add Mail Account and complete your name, email address, password and description information.
On the top screen select IMAP and enter the following information:

For incoming mail server:

Host Name: mail.hughes.net
User Name: (enter your Hughesnet email address, example myusername@hughes.net)
Password: (enter your email password)

For outgoing mail server:

Host Name: smtp.hughes.net
User Name: (enter your Hughesnet email address, example myusername@hughes.net)
Password: (enter your email password)

 Android Email Configuration

On your Android device:

Go to Settings > Accounts > Add account > Personal (IMAP)
Type your full email address, for example myusername@hughes.net, tap Next
Type your Password, tap Next
Change the incoming server to “mail.hughes.net”, tap Next
Change the SMTP service to smtp.hughes.net, tap Next
Select your sync options or leave them at the default
Set your name, tap Next

Can I Run a VPN over Hughesnet?

Using a virtual private network (VPN) impacts the way your modem receives data. Learn more about using a VPN with Hughesnet.

A Virtual Private Network (VPN) is an added layer of protection. This layer of protection is only typically used when sensitive data is transmitted over the internet. To achieve this added layer of protection, data is encrypted or converted into a code that only the receiver can read. This encryption process requires the data to be encrypted and un-encrypted on both sides of the transfer. The encryption and un-encryption process can add time to the delivery. For typical cloud based applications a VPN is not required. Examples of VPN clients are Check Point Remote, FortiGate, FortiClient, and Cisco AnyConnect.

VPNs can work with Hughesnet.

For many of your business activities, you may not need to be connected to your corporate network. If you do need to use a VPN, we recommend you try to limit your activities while connected. If you remain in the VPN for internet activities which do not require VPN access, it can potentially slow the network and will also use more of your service plan data.

Consult with your company’s IT department to learn if Split Tunneling is an option. This feature is recommended because it can improve performance while connected to your VPN.

Note: Hughesnet Technical Support does not provide help with configuring or troubleshooting problems associated with VPN clients.

How do I connect my Wi-Fi Booster to my HT2000W/HT2010W modem?

Click here to view the set-up instructions.

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What should I do if I receive a copyright infringement notice?

Copyright infringement notices are sent to customers after they have been reported to have viewed, downloaded, or disseminated copyright protected material. This includes, but is not limited to, images, infographics, videos, and music. Hughesnet® takes claims of copyright infringement seriously and is obligated to comply with the law.

If you have received a copyright infringement notice from Hughesnet but you believe this is in error, there is recourse. Submit a written notification to the Hughesnet Copyright Agent and include the following:

Your physical or electronic signature.
An identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access disabled.
Your name, address, and telephone number
A statement under penalty of perjury that you have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of those materials.
A statement that you will consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or if you reside outside the United States for any judicial district in which Hughesnet may be found) and that you will accept service of process from the person (or an agent of that person) who provided Hughesnet with the written notification of the violation.

Please send this information to the address listed here. Repeat infringers will not be tolerated and Hughesnet reserves the right to terminate those accounts.

What is the Hughesnet Return Policy?

You must return your Hughesnet^® modem, power supply, and radio in good condition within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter).

If you are a Hughesnet Fusion^® customer, you must also return the multipath device, power supply, and wireless antenna or be charged a $500 Unreturned Equipment Fee.

Please be aware that after 45 days, accounts may not be eligible for credits or fee reversals. This includes contested charges for un-returned equipment fees. View instructions on how to de-install and return your leased equipment here. You are not required to return, and Hughes is not obligated to de-install or pay for the de-installation of the antenna, mount, or any cables. 

Call Customer Care at 866-347-3292 to start a return.

Click here to review your Subscriber Agreement.

Is it a hard or a soft credit check when leasing the equipment?

The credit check for leasing the Hughesnet® equipment is a soft inquiry. A soft credit check does not affect your credit score and is not visible to potential lenders that may review your credit report.

Tips for Using Hughesnet

Everything you do online uses data. How much data you use depends on the activity you are doing online. Data is transferred two ways: from the satellite to your computer (download) and from your computer to the satellite (upload). Here are some helpful links to learn more about Hughesnet.

Popular Videos

Understanding Satellite Internet >

Welcome to Hughesnet >

UNDERSTANDING DATA

What uses data?

What are Priority Data Tokens?

SETTINGS & DEVICES

What is Video Optimizer?

How many devices can I connect?

What Works With the new Hughesnet

4 ways to use your security cameras with Hughesnet

Can I Run a VPN over Hughesnet?