What is the Hughesnet Return Policy?

You must return your Hughesnet® modem, power supply, and radio in good condition within 45 days of cancellation date or be charged a $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter).  

If you are a Hughesnet Fusion® customer, you must also return the multipath device, power supply, and wireless antenna or be charged a $500 Unreturned Equipment Fee.  

Please be aware that after 45 days, accounts may not be eligible for credits or fee reversals. This includes contested charges for un-returned equipment fees. View instructions on how to de-install and return your leased equipment here. You are not required to return, and Hughes is not obligated to de-install or pay for the de-installation of the antenna, mount, or any cables.  

Call Customer Care at 866-347-3292 to start a return.  

Click here to review your Subscriber Agreement. 

Tips for Using Hughesnet

Everything you do online uses data. How much data you use depends on the activity you are doing online. Data is transferred two ways: from the satellite to your computer (download) and from your computer to the satellite (upload). Here are some helpful links to learn more about Hughesnet®. 

Popular Videos 

Understanding Satellite Internet > 

Welcome to Hughesnet > 

UNDERSTANDING DATA 

What uses data? 

What are Priority Data Tokens? 

SETTINGS & DEVICES 

What is Video Optimizer? 

How many devices can I connect? 

What Works With the new Hughesnet 

4 ways to use your security cameras with Hughesnet 

Can I Run a VPN over Hughesnet? 

OTHER TIPS 

Checking your speed performance 

Tips for working from home 

Reading your Invoice 

Finding your Site Account Number (SAN) 

Enroll in usage based notifications 

What should I do If I have issues with Google Chromebook?

If you are experiencing issues with your Google Chromebook connection, you may need to resolve it by removing and re-connecting to the Hughesnet® network. Follow the steps below to resolve the issue.

1. Forget the network:

  • Sign in to your Chromebook: You must be signed in to your Chromebook in order to forget a known network.
  • At the bottom right, select the time: This will open the system tray.
  • Select Settings: This will open the Settings window.
  • In the “Network” section, select Wi-Fi: This will open the Wi-Fi settings page.
  • Select “Known networks” This will open a list of all the Wi-Fi networks that your Chromebook has connected to in the past.
  • Find the network you want to forget, then select More: This will open a menu with more options for the network.
  • Select “Forget”: This will remove the network from your Chromebook’s list of known networks.

2. Navigate back to the Wi-Fi settings under your “Network” section and select either the 2g or 5g networks.

3. Try using your Chromebook to see if it’s working properly.

If you are still experiencing issues, please call us at 866-347-3292.

Why did I receive a return kit?

If you cancel your Hughesnet® service, you will receive a return kit to return any Hughesnet equipment you leased. Please note that the equipment must be returned in good condition within 45 days of cancellation to avoid being charged an Unreturned Equipment Fee. For more information on the charges, click here to view the Subscriber Agreement. 

For instructions on how to uninstall and return your Hughesnet leased equipment, click here. 

If you would like to reactivate your service, or have any questions regarding returning the leased equipment, call Customer Care at 866-347-3292.  

HT1000 and HT1100 model modems are not required to be returned. Please recycle with your local facility. 

1. If only the modem is returned, the amount for the Unreturned Equipment Fee will be $200. If only the radio transmitter is returned, then a $100 Unreturned Equipment Fee will apply. The Unreturned Equipment Fee is part of the subscriber agreement that you can view at legal.Hughesnet.com. 

2. A technician service fee may apply. 

What is Video Optimizer?

The Video Optimizer helps you get the most out of your service when streaming video content.

How it works:

Hughesnet® automatically adjusts data rates for streaming video to deliver great picture quality while using less of your data. Streaming is optimized with video streams up to HD quality. For best performance, leave any video streaming applications at their default automatic resolution setting. Most video services are supported. Not all video sources are identifiable.

Can I watch movies in HD with Hughesnet?

Yes! Your service is automatically set to stream videos up to HD quality.  You can choose to temporarily disable the feature for up to 4 hours using the Snooze button. It’s easy to manage your video optimizer settings using the Hughesnet Mobile App or on myhughesnet.com.

Where can I manage my video settings?

Manage Video Optimizer on the myHughesnet (Mobile) App

Manage Video Optimizer on myhughesnet.com

Streaming providers may use progressive or adaptive video streaming. The format in which they deliver video can affect your streaming experience. Click here learn more about Adaptive and Progressive video Streaming.

What is the Bonus Zone?

The Bonus Zone is a period of time when you have access to additional high-speed data! For residential customers it is between the hours of 2am-8am local time. The amount of your Bonus Zone data is determined by the service plan to which you subscribe. Use this additional plan data to download large files like movies, system updates for your computer, tablet, or smartphone—and more.

What is the difference between Service Plan Data and Bonus Zone (Formerly Bonus Bytes)?

You will consume your Service Plan Data whenever you use the internet during daytime hours. Your usage can be viewed on myhughesnet.com and the myHughesnet (Mobile) App.

Bonus Zone represents additional data that does not count toward your monthly Service Plan Data during the hours of 2am and 8am local time only.

How do I use Bonus Zone?

It’s easy- you don’t have to do anything to take advantage of this! During the Bonus Zone hours (2am-8am), your service will automatically use the additional plan data instead of using Data from your service plan. 

How much Bonus Zone data do I receive with my plan? (requires sign in)

You can best leverage the Bonus Zone by scheduling your computer updates and movie/music downloads during this time. 

Learn how to schedule windows updates

How Can I Get The Most Out Of My Hughesnet Service?

From smartphones to gaming consoles to Smart TVs to security systems, more devices than ever are able to connect to the internet. All of these devices can consume data, even when you are not actively using them.  It is important to monitor your data use regularly.

Monitoring Your Data Usage

  • Check your data usage through myhughesnet.com or the myHughesnet (Mobile) App.
    • If you are running low on data, you can purchase additional data named Data Tokens to restore your Internet speed.
  • Your speed is shared across all the devices you have connected to Hughesnet®, so it is important to be aware of the number of devices connected to your Hughesnet service.

Streaming Video

Ensure the Video Optimizer setting is always ON for optimized streaming experience up to HD quality.

Operating System Updates

Operating system updates consume significant data. You can save data by scheduling updates during the Bonus Zone period from 2 AM to 8 AM or disabling auto-updates.

Background Applications

Even if you don’t have any active applications on your screen, your computer or device (such as a Smart TV or Apple TV) might have applications working in the background and using data. Even if you are not actively watching TV, these devices may still be using data. Here are ways to check what’s running in the background on your devices.

  • Windows PC: Click here to see what background apps are running in the background.
  • Mac OS: Click here to see what background apps are running in the background.

Viruses and Malware

Malware can exploit your internet connection, sending spam or malicious content without your awareness. Safeguard your devices with robust, up-to-date antivirus software, conduct regular scans to prevent and remove malware, and explore subscription options such as Norton products for added security.

Cloud Backups

If you use cloud storage like Dropbox or Google Drive, check for automatic syncing that can use your data plan. Schedule syncing during your Bonus Zone (2 AM to 8 AM) to utilize the extra monthly data available.
 

What is the Hughesnet Wi-Fi Booster?

Get a seamless Wi-Fi signal in every room, on every device. The Hughesnet® Wi-Fi booster automatically connects your devices to the clearest channel and strongest GHz band, so you can do more of what you love online without dropping the signal.

What is a Wi-Fi Booster?

Get a seamless Wi-Fi signal in every room, on every device. The Hughesnet Wi-Fi Booster automatically connects your devices to the clearest channel and strongest GHz band, so you can do more of what you love online without dropping the signal.

Do I need a Wi-FI Booster?

If you have any areas in your home that have a poor signal, then you could benefit from a Wi-Fi Booster. If you are looking to extend Wi-Fi coverage to additional structures and garages, you could benefit as well. Use the myHughesnet (Mobile) app’s wireless signal gauge to help you identify places in your home with a poor signal.

How does it work?

The Hughesnet Wi-Fi Booster uses the existing wireless signal from your HT2000W modem to repeat the signal in areas of your home where the signal may be poor. With a quick set-up the booster will configure to the same SSID as your modem. No additional passwords to remember.

What is required for the Wi-Fi Booster?

An HT2000W Satellite Modem, internet connection and each Wi-Fi point requires a nearby electrical outlet.

What do the LEDs on my Wi-Fi Booster mean?

  • Flashing Purple : the Booster is syncing with your modem
  • Solid Purple : booting up
  • Red : ready to sync or out of range
  • Blue : connected
  • Solid Amber : not in appropriate distance, try moving your Booster closer to your modem

Will I need more than one Booster?

The quantity of Wi-Fi Boosters needed will depend on the size and shape of your home as well as the construction material used in the home. 

Should I purchase a Booster from a third-party?

The Hughesnet Wi-Fi Booster was designed to work seamlessly with the Hughesnet HT2000W Satellite Modem.  Our booster also includes a 2-year warranty and is supported by Customer Care if you ever experience an issue.  There are third-party boosters available but may be more expensive and are not optimized for use with satellite internet. 

Will the Wi-Fi Booster work with my existing router?

The Hughesnet Wi-Fi Booster is designed to work only with the Hughesnet HT2000W modem.  If you currently have an HT1000 or HT1100 modem, and would like to upgrade to the HT2000W, please contact Hughesnet Customer Care at 866-347-3292. If you currently use a third-party wireless router with your HT2000W, instead of using the built-in Wi-Fi, the Hughesnet Wi-Fi Booster will not work.

Does the Hughesnet Wi-Fi Booster work on both 2.4 and 5-GHz channels?

Out of the box the booster will detect both channels and will automatically detect when you are on the network.

Where should I place my Wi-Fi Booster?

Your unit should be placed halfway between your router and area with poor signal strength.

If I change my Wi-Fi SS ID (Name) will I need to reconfigure my Booster?

No, the Booster will automatically sync with your new name and password.

Should I use the WPS button on the Hughesnet Wi-Fi Booster to pair a device?

No, the WPS button on the back of the Wi-Fi Booster is disabled and cannot be used to pair with the wireless network or a wireless device. To pair a device via WPS, you must use the WPS button on the HT2000W.

I have a new Hughesnet modem, how can I connect my existing Hughesnet Wi-Fi Booster?

If you need to reconfigure the booster, use the Factory Reset button found on the back of the unit to erase the Booster current configuration and put it into pairing mode. This allows it to connect with a new modem. Use the tip of a pen or pencil to press and hold the button for 5 seconds.

Where can I find the serial number for the Wi-Fi Booster?

Use the pull tap to reveal a sticker beneath with the serial number and MAC address of the unit.

How do I set up my Wi-Fi Booster?

Your Hughesnet technician should perform the installation. If you need assistance, reference the quick set up guide here. Ver en Espanol.

Have a question not answered here:  Ask the Community

If you experience any technical issues, contact Customer Care at 866-347-3292.