Why did I receive a return kit?

If you cancel your Hughesnet® service, you will receive a return kit to return any Hughesnet equipment you leased. Please note that the equipment must be returned in good condition within 45 days of cancellation to avoid being charged an Unreturned Equipment Fee. For more information on the charges, click here to view the Subscriber Agreement. 

For instructions on how to uninstall and return your Hughesnet leased equipment, click here. 

If you would like to reactivate your service, or have any questions regarding returning the leased equipment, call Customer Care at 866-347-3292.  

HT1000 and HT1100 model modems are not required to be returned. Please recycle with your local facility. 

1. If only the modem is returned, the amount for the Unreturned Equipment Fee will be $200. If only the radio transmitter is returned, then a $100 Unreturned Equipment Fee will apply. The Unreturned Equipment Fee is part of the subscriber agreement that you can view at legal.Hughesnet.com. 

2. A technician service fee may apply. 

What is Video Optimizer?

The Video Optimizer helps you get the most out of your service when streaming video content.

How it works:

Hughesnet® automatically adjusts data rates for streaming video to deliver great picture quality while using less of your data. Streaming is optimized with video streams up to HD quality. For best performance, leave any video streaming applications at their default automatic resolution setting. Most video services are supported. Not all video sources are identifiable.

Can I watch movies in HD with Hughesnet?

Yes! Your service is automatically set to stream videos up to HD quality.  You can choose to temporarily disable the feature for up to 4 hours using the Snooze button. It’s easy to manage your video optimizer settings using the Hughesnet Mobile App or on myhughesnet.com.

Where can I manage my video settings?

Manage Video Optimizer on the Hughesnet Mobile App

Manage Video Optimizer on myhughesnet.com

Streaming providers may use progressive or adaptive video streaming. The format in which they deliver video can affect your streaming experience. Click here learn more about Adaptive and Progressive video Streaming.

What is the Bonus Zone?

The Bonus Zone is a period of time when you have access to additional high-speed data! For residential customers it is between the hours of 2am-8am local time. The amount of your Bonus Zone data is determined by the service plan to which you subscribe. Use this additional plan data to download large files like movies, system updates for your computer, tablet, or smartphone—and more.

What is the difference between Service Plan Data and Bonus Zone (Formerly Bonus Bytes)?

You will consume your Service Plan Data whenever you use the internet during daytime hours. Your usage can be viewed on myhughesnet.com and the Hughesnet Mobile App.

Bonus Zone represents additional data that does not count toward your monthly Service Plan Data during the hours of 2am and 8am local time only.

How do I use Bonus Zone?

It’s easy- you don’t have to do anything to take advantage of this! During the Bonus Zone hours (2am-8am), your service will automatically use the additional plan data instead of using Data from your service plan. 

How much Bonus Zone data do I receive with my plan? (requires sign in)

You can best leverage the Bonus Zone by scheduling your computer updates and movie/music downloads during this time. 

Learn how to schedule windows updates

How Can I Get The Most Out Of My Hughesnet Service?

From smartphones to gaming consoles to Smart TVs to security systems, more devices than ever are able to connect to the internet. All of these devices can consume data, even when you are not actively using them.  It is important to monitor your data use regularly.

Monitoring Your Data Usage

  • Check your data usage through myhughesnet.com or the Hughesnet Mobile App.
    • If you are running low on data, you can purchase additional data named Data Tokens to restore your Internet speed.
  • Your speed is shared across all the devices you have connected to Hughesnet®, so it is important to be aware of the number of devices connected to your Hughesnet service.

Streaming Video

Ensure the Video Optimizer setting is always ON for optimized streaming experience up to HD quality.

Operating System Updates

Operating system updates consume significant data. You can save data by scheduling updates during the Bonus Zone period from 2 AM to 8 AM or disabling auto-updates.

Background Applications

Even if you don’t have any active applications on your screen, your computer or device (such as a Smart TV or Apple TV) might have applications working in the background and using data. Even if you are not actively watching TV, these devices may still be using data. Here are ways to check what’s running in the background on your devices.

  • Windows PC: Click here to see what background apps are running in the background.
  • Mac OS: Click here to see what background apps are running in the background.

Viruses and Malware

Malware can exploit your internet connection, sending spam or malicious content without your awareness. Safeguard your devices with robust, up-to-date antivirus software, conduct regular scans to prevent and remove malware, and explore subscription options such as Norton products for added security.

Cloud Backups

If you use cloud storage like Dropbox or Google Drive, check for automatic syncing that can use your data plan. Schedule syncing during your Bonus Zone (2 AM to 8 AM) to utilize the extra monthly data available.
 

What is the Hughes Wi-Fi Booster?

Get a seamless Wi-Fi signal in every room, on every device. The Hughesnet® Wi-Fi booster automatically connects your devices to the clearest channel and strongest GHz band, so you can do more of what you love online without dropping the signal.

What is a Wi-Fi Booster?

Get a seamless Wi-Fi signal in every room, on every device. The Hughesnet Wi-Fi Booster automatically connects your devices to the clearest channel and strongest GHz band, so you can do more of what you love online without dropping the signal.

Do I need a Wi-FI Booster?

If you have any areas in your home that have a poor signal, then you could benefit from a Wi-Fi Booster. If you are looking to extend Wi-Fi coverage to additional structures and garages, you could benefit as well. Use the Hughesnet Mobile App’s wireless signal gauge to help you identify places in your home with a poor signal.

How does it work?

The Hughesnet Wi-Fi Booster uses the existing wireless signal from your HT2000W modem to repeat the signal in areas of your home where the signal may be poor. With a quick set-up the booster will configure to the same SSID as your modem. No additional passwords to remember.

What is required for the Wi-Fi Booster?

An HT2000W Satellite Modem, internet connection and each Wi-Fi point requires a nearby electrical outlet.

What do the LEDs on my Wi-Fi Booster mean?

  • Flashing Purple : the Booster is syncing with your modem
  • Solid Purple : booting up
  • Red : ready to sync or out of range
  • Blue : connected
  • Solid Amber : not in appropriate distance, try moving your Booster closer to your modem

Will I need more than one Booster?

The quantity of Wi-Fi Boosters needed will depend on the size and shape of your home as well as the construction material used in the home. 

Should I purchase a Booster from a third-party?

The Hughesnet Wi-Fi Booster was designed to work seamlessly with the Hughesnet HT2000W Satellite Modem.  Our booster also includes a 2-year warranty and is supported by Customer Care if you ever experience an issue.  There are third-party boosters available but may be more expensive and are not optimized for use with satellite internet. 

Will the Wi-Fi Booster work with my existing router?

The Hughesnet Wi-Fi Booster is designed to work only with the Hughesnet HT2000W modem.  If you currently have an HT1000 or HT1100 modem, and would like to upgrade to the HT2000W, please contact Hughesnet Customer Care at 866-347-3292. If you currently use a third-party wireless router with your HT2000W, instead of using the built-in Wi-Fi, the Hughesnet Wi-Fi Booster will not work.

Does the Hughesnet Wi-Fi Booster work on both 2.4 and 5-GHz channels?

Out of the box the booster will detect both channels and will automatically detect when you are on the network.

Where should I place my Wi-Fi Booster?

Your unit should be placed halfway between your router and area with poor signal strength.

If I change my Wi-Fi SS ID (Name) will I need to reconfigure my Booster?

No, the Booster will automatically sync with your new name and password.

Should I use the WPS button on the Hughesnet Wi-Fi Booster to pair a device?

No, the WPS button on the back of the Wi-Fi Booster is disabled and cannot be used to pair with the wireless network or a wireless device. To pair a device via WPS, you must use the WPS button on the HT2000W.

I have a new Hughesnet modem, how can I connect my existing Hughesnet Wi-Fi Booster?

If you need to reconfigure the booster, use the Factory Reset button found on the back of the unit to erase the Booster current configuration and put it into pairing mode. This allows it to connect with a new modem. Use the tip of a pen or pencil to press and hold the button for 5 seconds.

Where can I find the serial number for the Wi-Fi Booster?

Use the pull tap to reveal a sticker beneath with the serial number and MAC address of the unit.

How do I set up my Wi-Fi Booster?

Your Hughesnet technician should perform the installation. If you need assistance, reference the quick set up guide here. Ver en Espanol.

Have a question not answered here:  Ask the Community

If you experience any technical issues, contact Customer Care at 866-347-3292. 

What is the Hughes Wi-Fi Booster? UPDATED

Get a seamless Wi-Fi signal in every room, on every device. The Hughesnet® Wi-Fi booster automatically connects your devices to the clearest channel and strongest GHz band, so you can do more of what you love online without dropping the signal..

What is a Wi-Fi Booster?

Get a seamless Wi-Fi signal in every room, on every device. The Hughesnet Wi-Fi Booster automatically connects your devices to the clearest channel and strongest GHz band, so you can do more of what you love online without dropping the signal.

Do I need a Wi-FI Booster?

If you have any areas in your home that have a poor signal, then you could benefit from a Wi-Fi Booster. If you are looking to extend Wi-Fi coverage to additional structures and garages, you could benefit as well. Use the Hughesnet Mobile App’s wireless signal gauge to help you identify places in your home with a poor signal.

How does it work?

The Hughesnet Wi-Fi Booster uses the existing wireless signal from your HT2000W modem to repeat the signal in areas of your home where the signal may be poor. With a quick set-up the booster will configure to the same SSID as your modem. No additional passwords to remember.

What is required for the Wi-Fi Booster?

An HT2000W Satellite Modem, internet connection and each Wi-Fi point requires a nearby electrical outlet.

What do the LEDs on my Wi-Fi Booster mean?

  • Flashing Purple : the Booster is syncing with your modem
  • Solid Purple : booting up
  • Red : ready to sync or out of range
  • Blue : connected
  • Solid Amber : not in appropriate distance, try moving your Booster closer to your modem

Will I need more than one Booster?

The quantity of Wi-Fi Boosters needed will depend on the size and shape of your home as well as the construction material used in the home. 

Should I purchase a Booster from a third-party?

The Hughesnet Wi-Fi Booster was designed to work seamlessly with the Hughesnet HT2000W Satellite Modem.  Our booster also includes a 2-year warranty and is supported by Customer Care if you ever experience an issue.  There are third-party boosters available but may be more expensive and are not optimized for use with satellite internet. 

Will the Wi-Fi Booster work with my existing router?

The Hughesnet Wi-Fi Booster is designed to work only with the Hughesnet HT2000W modem.  If you currently have an HT1000 or HT1100 modem, and would like to upgrade to the HT2000W, please contact Hughesnet Customer Care at 866-347-3292. If you currently use a third-party wireless router with your HT2000W, instead of using the built-in Wi-Fi, the Hughesnet Wi-Fi Booster will not work.

Does the Hughesnet Wi-Fi Booster work on both 2.4 and 5-GHz channels?

Out of the box the booster will detect both channels and will automatically detect when you are on the network.

Where should I place my Wi-Fi Booster?

Your unit should be placed halfway between your router and area with poor signal strength.

If I change my Wi-Fi SS ID (Name) will I need to reconfigure my Booster?

No, the Booster will automatically sync with your new name and password.

Should I use the WPS button on the Hughesnet Wi-Fi Booster to pair a device?

No, the WPS button on the back of the Wi-Fi Booster is disabled and cannot be used to pair with the wireless network or a wireless device. To pair a device via WPS, you must use the WPS button on the HT2000W.

I have a new Hughesnet modem, how can I connect my existing Hughesnet Wi-Fi Booster?

If you need to reconfigure the booster, use the Factory Reset button found on the back of the unit to erase the Booster current configuration and put it into pairing mode. This allows it to connect with a new modem. Use the tip of a pen or pencil to press and hold the button for 5 seconds.

Where can I find the serial number for the Wi-Fi Booster?

Use the pull tap to reveal a sticker beneath with the serial number and MAC address of the unit.

How do I set up my Wi-Fi Booster?

Your Hughesnet technician should perform the installation. If you need assistance, reference the quick set up guide here. Ver en Espanol.

Have a question not answered here:  Ask the Community

If you experience any technical issues, contact Customer Care at 866-347-3292. 

What is included with a standard Hughesnet residential installation?

Here is what to expect at your installation visit.

Technician tracking:

Once the technician is en-route to your location, you will receive a Techtrak link via SMS. You can use this link to track the whereabouts of your installer. If you haven’t already registered, you can sign up for a free myhughesnet.com account. With your account, you can schedule or reschedule the installation, track the technician’s location, check your order status, and more.

Prepare:

Prior to the technician arriving at your home, think about where you would like your modem to be, and have the closest power outlet accessible. Keep in mind that it is best to keep the modem in a location with good airflow, at least six inches away from the wall. Also, ensure that someone 18 years or older will be present for the duration of the installation.

The installation generally takes between two and four hours.

What to expect at your appointment:

Location

Work with your technician to find the best outdoor dish location.

Install

The technician will install your satellite dish outside your home and run a cable inside your home directly to your modem. If you ordered Hughesnet® Voice, have your telephone and cable available.

Activate

After installation, you need to activate your Hughesnet services.

What is included with a professional installation?

1) The Hughesnet professional technician will install the Hughesnet Wi-Fi Modem (with power supply) and will connect 2 of your devices, such as:

  • desktop computer (connected to the modem with a HughesNet supplied LAN cable)
  • laptop
  • tablet (Apple iPad, etc.)
  • smartphone 

You can ask your technician to connect additional devices for an additional cost. Any non-standard installation extras will be billed on your next Hughesnet invoice. The technicians do not accept cash or check at the time of installation.

2)  A Hughesnet outdoor antenna system (reflector, radio, and mount) will be installed on your roof or a wall at a location with a clear line of sight to a satellite in the southern sky and at least 4 feet off the ground so that it is out of reach of small children. If not, the technician will look for a pole mount option (additional fee may apply). For homes with vinyl siding, metal siding, or metal roofs, the technician may recommend a pole mount.  Customers can request a pole-mounted dish installation as opposed to a roof-mounted installation when the technician arrives. Keep in mind a roof-mounted installation may provide the best long-term line of sight for optimal performance. If being installed on an outer wall or roof, the equipment needs to be accessible with a 25-foot ladder for quick and easy servicing should it ever be required. If a pole mount is required or requested, you will be billed a $50 pole mount fee on your next Hughesnet invoice.  Pole mount installations include up to 25 feet of soft ground cable trenching.


3) Up to 125 feet of RG-6 cable will be run from the outdoor antenna to the modem inside through a drilled hole through the exterior wall to an adjacent interior wall. It will be terminated on the inside wall with a faceplate.


4)  A grounding block is provided and the entire system is grounded to an NEC-approved bonding point.


5)  All outdoor penetrations and water-resistant compression fitting are weather-sealed.

6) Visit https://legal.hughesnet.com/ for details.

Can the certified Hughesnet technician hook up my home network?

Your technician will connect 2 of your devices during your installation appointment. However, you can ask your technician to connect additional devices for an additional cost.  

Your technician will also offer to check your wireless strength using a signal gauge throughout your home to ensure you have coverage in every room. If your signal is weak in certain locations of your home due to the size, layout, or construction materials used, they may recommend a Hughesnet Wi-Fi Booster to extend your wireless signal. This extender is specifically engineered to work with Hughesnet and delivers a strong, reliable Wi-Fi signal across your home for seamless browsing and streaming. If you purchase a Booster from your technician, the cost of the device and installation will be added to your next Hughesnet invoice.  

After Installation:

Register

If you haven’t already registered, please make sure to create your free account on myHughesNet.com. This account provides access to various tools, including the ability to change plans, sign up for alerts and notifications, make payments, manage your devices, and more. For on-the-go access, you can download the free Hughesnet Mobile App Android | iOS. To receive a direct link to download the app to your phone, simply text ‘APP’ to 75720.

Survey

We strive to be a 5! Customer surveys are sent to ensure quality installations. If at any time during the installation, you don’t feel that the service provided qualifies as “5-stars,” please stop the installation and share your concern with the technician.

What non-standard installation items are not covered?

Customers sometimes want to enhance or customize their installation to specific requirements.

While they are not included in a Hughesnet standard installation, these enhancements may incur charges that will be added to your next Hughesnet invoice. All costs for non-standard work or equipment will be itemized by the independent Hughesnet technician on the Hughesnet Installation Reference Sheet and require your authorization signature before proceeding. Technicians do not accept cash or check at the time of install. These non-standard installation items include major customization on your Hughesnet system that would require the technician to:

  • Spend excessive time onsite to meet customer-directed requirements.
  • Purchase special materials, molding, or cosmetic hardware to hide exposed cables.
  • Remove, repair, or build structures to hide or support the Hughesnet System.

How many devices can I connect?

You can wirelessly connect as many devices as you want to. However, several devices connected to your internet simultaneously may result in degradation of speed. Hughesnet® offers a variety of service plans to accommodate your internet usage needs. Click here to help find the right plan for you or contact Customer Care at 866-347-3292. 
  
 

Work and Study from Home with Hughesnet

Our exclusive Hughesnet Fusion® plans are great for working from home to provide you with a low-latency, reliable connection for time-sensitive applications, like video-conferencing. 

When working and studying from home, it’s important to know which applications work with Hughesnet®, and how to get the most productivity from the applications that you use. Click here to see what works with Hughesnet. 

Using VPN:  

VPNs, where you sign into a VPN application to access your work or school network directly, will significantly reduce service speeds. Once the VPN is turned OFF, your speeds should return to normal. All plans are subject to the Hughesnet Subscriber Agreement. 

Check the Number of Connected Devices: 

When several devices in your home are connected to the internet, you may experience slower speeds. Even if some of the connected devices aren’t being used, they still may be processing updates or downloads in the background. Because of this, we recommend that you limit the number of devices on your network when attending virtual classes.  

To view the devices connected to your network, login to your myhughesnet.com account and navigate to ‘Usage’ > ‘Wi-Fi Management’ to see the networks enabled, and a list of all the connected devices. 
 

Other Tips 

•    For the fastest speeds, connect your Ethernet LAN cable to your computer directly instead of using the Wi-Fi. 
 
•    If you do use Wi-Fi, make sure you have a strong signal and limit interference. You can check your signal strength using the Wi-Fi gauge on the Hughesnet Mobile App. 

•    If you experience poor Wi-Fi signal quality in your home, you may benefit from the Hughesnet Wi-Fi Booster or Mesh Wi-Fi Node to enhance the signal.