Hughesnet® provides access to everything you love to do online. While you can freely roam the web at your leisure while on the Hughesnet network, there are a few things to keep in mind. When browsing the internet, you should be aware of the Digital Millennium Copyright Act, or the DCMA. The DMCA helps protect against the production and circulation of technology, devices, or services intended to circumvent measures that control access to copyrighted works. For example: websites which provide links to download or stream copyrighted content.
Steaming content is a great way to watch, listen to, and play the digital media you love; however, you should remain alert of copyrighted material and ensure that you are viewing or downloading content legally, through the proper channels.
Hughesnet takes claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. Per the Hughesnet Subscriber Agreement, Hughesnet can terminate any account which violates these copyright laws.
Temporary suspension is the ability for a Hughesnet® customer to temporarily suspend their Hughesnet service for part of the year. This is often useful for individuals that travel for extended periods of time or maintain seasonal enterprises (e.g. campgrounds) that are closed for a portion of the year.
How do I suspend my account?
For temporary suspension to be completed, the customer must contact Customer Care at 866-347-3292.
Is there a charge for temporary suspension?
For the duration of your suspension, you will not be required to pay for your internet service. However, you still must pay your monthly lease charges.
How long can I suspend my account?
A temporary suspension can last up to 180 days, or 6 months, during a 365-day period. The time that your account is suspended does not count as part of your 2-year commitment. While your account is suspended, you contract term will pause. When you resume service, your contract term will resume from where it was prior to the suspension. For example, if you have 6 months remaining in your 24- month service commitment prior to your suspension, you will still have 6 months remaining when you resume service.
Stormy weather may affect your Internet service when thick cloud cover blocks the signal between the satellite and your dish. The satellite that delivers your signal is 22,000 miles away. The signal must travel up to space when you make a request (such as clicking on a webpage) then come back down to your satellite gateway, and then carry on to your home satellite modem (when the page loads). All of this is usually completed in seconds, but storms may interfere with the signal during any of these steps.
Will weather affect my HughesNet Internet Service?
A cloudy sky, light rain, or fog shouldn’t impact your internet service. But heavy thunderstorms or heavy snow/ice storms may result in intermittent connectivity or a temporary loss of connection. The good news is that if the connection is lost, your Internet will restore itself on its own when the weather clears.
The weather is good at my house, so how could weather be related to my connectivity issues?
If you look outside and there are clear skies but you are experiencing connectivity issues, there may be poor weather at the gateway. The gateway is a satellite ground station designed to interpret the radio wave signal from our satellite in space before sending it to your system, and can be physically located anywhere in the country. Just as if the storm was overhead, when the weather at the satellite gateway clears, your signal will restore automatically.
Check to see how your signal is performing
Click here for instructions on how to check your signal and run a speed test.
Each time you want to access the internet, you will start with an Internet Browser. It is a software that allows you to find and visit various websites. Common Internet Browsers include Safari, Google Chrome, Internet Explorer, and Mozilla Firefox.
What is a URL?
A URL is a specific web address that tells your browser where to go. To visit a webpage, type the URL into the browser and press Enter. A typical website in the United States starts with ‘www.’and ends with ‘.com’ ‘.net’ or ‘.org’. For example, www.myhughesnet.com.
Tabs
Internet Browsers allow you to have various links or webpages open at the same time within the same window. To create a new tab, click the button to the right of the open tabs. To close a single tab, click the X. To open a link in a new tab, right-click and select the “Open link in new tab” option.
To create a new a new tab in Google Chrome on your mobile device, at the top right, tap “More” and then “New Tab”
To create a new tab in Safari on your mobile device, at the bottom right, tap the overlapping square symbol, and then tap the plus symbol at the bottom of your screen.
Downloading Files
Some links lead to files, rather than other websites. If a file does not automatically download when you click it, it may open within your browser. To save the file, right-click the link and select the “Save as…” or “Save link as…” button.
To download a file in Google Chrome on your mobile device, touch and hold what you want to download, then tap “Download link”
To download a file in Safari on your mobile device, tap the file you want to download and you will see a popup with the filename asking if you want to download the file. Tap on the “Download” button.
Images
To save images from a website to your computer, right-click the image and select, “Save image as…” or “Save as…”.
To save images on your mobile device, touch and hold the image.
In Google Chrome, select “Save Image” in the menu that appears.
In Safari, select “Add to Photos” in the menu that appears.
From an award-winning antivirus and security software company, Norton™ Small Business protects your business devices to give you time to focus on what’s really important to you – running your business.
How do I activate my Norton Small Business product?
• Minutes after placing your order, open the “Thank you for ordering Hughesnet Optional Services” email from “…mailfromHughes.com”. • Click the URL. • Create or log in to a Norton Account. • Click “Agree & Download”. • Follow the browser instructions to open the installer. • Follow the installer instructions to complete the installation.
Can I cancel my Norton service at any time?
Yes.
How much is Norton Small Business?
You can choose between plan options with 5 or 10 devices, for pricing visit the Norton page under “Shop” at myhughesnet.com
What is the contract commitment for Norton service?
There is no contract commitment.
How many devices can I cover with my Norton service?
You can choose between plan options with 5 or 10 devices.
How do I order Norton Small Business?
Existing Hughesnet® customers may add this service through myhughesnet.com or by calling Customer Care.
What are the system requirements for Norton Small Business?
Norton™ 360 Deluxe includes award-winning antivirus and security software that helps block hackers from your devices. With one simple solution, you can protect your devices against evolving cyberthreats with peace of mind.
Hughesnet for Business customers click here for Norton Small Business information.
• Minutes after placing your order, open the “Thank you for ordering Hughesnet Optional Services” email from “…mailfromHughes.com”. • Click the URL. • Create or log in to a Norton Account. • Land in the My Norton Portal. • Click the “Download” button. • Click “Agree & Download”. • Follow the browser instructions to open the installer. • Follow the installer instructions to complete installation.
Windows: If Norton Security Online is already installed, N360 installer will initiate an uninstall of NSO.
Mac: If Norton Security Online is already installed, the N360 installer will prompt the user to uninstall NSO and then launch the N360 installer again.
Can I cancel my Norton service at any time?
Yes.
How much is Norton 360 Deluxe?
You can choose between plan options with 5 or 10 devices, for pricing visit the Norton page under ‘Optional Services’ at myhughesnet.com.
What is the contract commitment for Norton service?
There is no contract commitment.
What Norton 360 Deluxe service am I receiving if purchased through Hughes?
The Norton 360 Deluxe plans offered with your Hughesnet® service are only available through Hughes®. We have customized a plan specifically for our customers.
How many devices can I cover with my Norton service?
You can choose between plan options with 5 or 10 devices.
How do I order Norton 360 Deluxe?
Existing Hughesnet customers may add this service by calling Customer Care or through myhughesnet.com.
What are the system requirements for Norton 360 Deluxe?
Protection in the event of a problem is imperative. Find out who to call and what is covered under Express Repair.
Express Repair is a service protection plan designed to ensure that your Hughesnet® service will be restored in an expedited manner in the event a problem occurs. Under the plan, you continue to receive Technical Phone Support 24 hours a day, 7 days a week, but if the problem cannot be fixed over the phone, a certified technician will come directly to your location to quickly restore your service. Express Repair customers also pay a reduced service fee for onsite repair visits.
There are two levels of Express Repair service that residential customers can choose:
Basic Service Our commitment is to have a technician confirm a scheduled ETA and arrive by the second business day.
Premium Service Our commitment is to have a technician confirm a scheduled ETA and arrive by the next business day.
To view Express Repair pricing and to purchase, click here. You must sign in or register on myhughesnet.com to purchase online.
What is covered by Express Repair?
The plan covers the required steps necessary to restore the Hughesnet service. These steps include, but are not limited to, phone support and onsite support including repointing of the antenna system or replacement of Hughesnet indoor equipment, power supply, or outdoor equipment that (1) were purchased by customer, (2) are commissioned on the Hughesnet account, and (3) were professionally installed at your site. The location must be a stationary location in the lower 48 states or Puerto Rico. The plan covers the following:
Loss of service due to issues with Hughes equipment or Hughes-provided cabling
Loss of service that can be corrected with antenna repointing or alteration using the existing mounting configuration.
Pre-existing service issues on covered Service Plan
The cost of all parts required to restore service.
Loss of service due to power surge while properly connected to a properly wired AC power line with protective ground and telephone/coax lines properly connected.
What is NOT covered?
The plan does not cover:
Loss of service resulting from damaged or missing Hughes equipment, Hughes-provided cabling, antenna, or mount
Loss of service that can only be corrected by relocating the antenna.
Change of mounting hardware or type for antenna
Damage to the antenna caused by conditions other than normal use that is beyond Hughes’ normal control, such as: hail, earthquake, flood, ice, fire, falling or flying objects, tropical storms, hurricanes, natural disasters, vandalism, theft, terrorism/war, riot, or act of God.
Correction of faulty installation or repointing of the antenna, if the work was not originally performed by a Hughes-authorized technician.
Exterior or cosmetic items of the product, including, but not limited to, paint, finish, bezel, and cords.
Materials used for cosmetic purposes such as hiding exposed cabling or conduit.
Preventive maintenance
Software upgrades
Repair of a customer’s local area network (technician is responsible for ensuring operability on one computer only)
Any location that is a recreational vehicle: mobile homes, watercraft, aircraft
Systems where the satellite is not mounted to a stable, fixed-position permanent structure.
Components or wiring related to satellite television.
Service outside the lower 48 states or Puerto Rico
Any other electronic products, hardware or software including, without limitation, your computer or equipment related to your computer.
Damage reported after expiration of the Express Repair coverage period.
To view Express Repair pricing and to purchase, click here. You must sign in or register on myhughesnet.com to purchase online.
Where can I manage or remove my Express Repair subscription?
You can find your plan details and all your active Optional Service subscriptions on the “My Services” page on myhughesnet.com.
3. Click on the “+” symbol next to your Express Repair subscription to manage it.
How do I submit an Express Repair ticket?
Contact Customer Care to explain your concern at 866-347-3272. A representative can initiate the onsite support request.
My Hughesnet service is still under warranty – why would I want Hughesnet Express Repair?
Under warranty, you have priority access to 24×7 technical phone support, as well as onsite support as needed. While most problems are resolved with a simple phone call, it may take up to 7–10 days for a certified technician to visit your home or business to restore service, under the warranty. With Express Repair, if a visit is deemed necessary to restore your service, then a technician will be onsite by 5:00pm the next business day with Express Repair – Premium; with Express Repair – Basic, you will be contacted by the technician by 12:00pm the next business day to schedule an appointment. Service may be delivered as soon as that day or at the next earliest convenience of the member.
How will Express Repair be billed?
The monthly service fee for Express Repair will be billed to you as your Hughesnet service is billed (on credit/debit card or via invoice, whichever method you have selected). The co-pay will be billed by that same means if a service visit is requested.
Where can I find Express Repair Terms and Conditions?
The Express Repair Terms and Conditions can be found on our legal site.
In the event you have slow or no internet connection, here are some details to help get you back up and running.
It is unusual to experience slow or no connectivity. There are occasions however, such as weather, which may interrupt service. In the event you have slow or no internet service, here are some potential causes.
1. Check the weather and line of sight:
Weather disturbances and other objects, such as trees, can interrupt the satellite’s line of sight and therefore provide a temporary disruption in service. If service does not resume after weather clears up, call Customer Care at 866-347-3292.
2. Check your usage:
Have you checked your usage lately? It is possible that you have exceeded your monthly Service Plan Data (Data Allowance). If you exceed your Plan Data, you will remain connected, but may experience slower speeds during high-traffic periods until the next billing cycle. You may also purchase Tokens to restore your service to full speed.
For heavy downloading, consider scheduling it during the Bonus Zone (2am – 8am local time). Learn more about the Bonus Zone. Always monitor your data usage via myhughesnet.com or the Hughesnet Mobile App.
Check usage now by signing in or registering on myhughesnet.com.
3. Check your hardware:
Are all the LED lights illuminated on your modem? The system light should be solid, not flashing. Are all of the cords connected from the modem to your computer or wireless router? If so, try powering down the modem and restarting. Unplug the power cord from the wall (not from the modem), wait 10 seconds, then plug it back. Also be sure to keep your modem in an upright position away from walls to allow it to get proper air flow.
If you are using a Wi-Fi device, such as a laptop, smartphone or tablet, ensure that your device is enabled to receive Wi-Fi in the Settings and that it is detecting your internet signal. You may need to restart the device and re-enter your Wi-Fi password.
Consider your Wi-Fi router’s age. If your router is older than 3 years, you may want to consider purchasing a new one. Older routers have a lower signal strength than newer routers.
4. Sharing the internet:
When multiple devices are connected to a single internet source, it may result in slower service. This may include laptops, smartphones, tablets and other Wi-Fi devices.
In addition, make sure your internet signal is secure by establishing a wireless password (also called a network key) to increase security and keep your internet only available to those devices you want to share it with. Refer to your wireless router for instructions on creating or changing your wireless password.
5. VPN:
Are you trying to work on a VPN?
VPN usage will reduce the speed of your internet service by up to 70%. Once the VPN is disconnected, the speeds should be back to normal.
If none of the solutions above help restore your connectivity, contact a Customer Care representative at 866-347-3292.
Caller ID Blocking blocks your number from being displayed through Caller ID. It’s included with Hughesnet® Voice service. Caller ID Blocking helps protects your privacy by not displaying your phone number to the people you call.
Note: You can’t block your number from appearing when calling certain numbers, such as 800 numbers and 911.
