You can view your current data usage or usage history over time through the Hughesnet Mobile App or on myhughesnet.com.
On myhughesnet.com:
On Hughesnet Mobile App:
3. On the Login page, enter the “Administrative Password” listed on the back of your modem.
5. Click on each network (2.4GHz, 2.4GHz Guest, 5GHz, 5GHz Guest) to see the Wi-Fi Password.
The following recommendations will help ensure optimal operation of your Hughesnet® Satellite Modem:
1. The modem should be placed in a well-ventilated area and positioned upright, as shown in the image on the left. DO NOT lay it horizontally on its side, as depicted in the image on the right.
2. The modem should be placed in a central location in your home (like a living room or family room) to get optimal Wi-Fi signal.
Your modem should not be placed in any cabinets or enclosed locations. Additionally, there should be nothing within 12 inches on all sides and above the modem which would restrict airflow.
This not only prevents the modem from overheating while in use but also will provide a stronger signal to your devices!
For help properly setting up your modem please refer to this modem set-up guide.
You can know if your modem is overheating, if the “Power” LED turns RED. To resolve this issue, follow the instructions below:
If the issue persists, call Hughesnet Customer Care at (866) 347-3292.
If there is smoke coming from inside the modem, immediately unplug the modem from the wall and call Hughesnet Customer Care at (866) 347-3292.
If the sparks are coming from inside the modem, immediately unplug the modem from the wall, clear material and objects from the area, and call Hughesnet Customer Care at (866) 347-3292.
If the sparks are not coming from inside the modem:
Check to determine if the Power cable is in the correct position on the back of the modem:
If yes:
If no:
If there are no sparks, monitor the modem and if they do not return continue using the modem with it connected properly.
If the sparks return, immediately disconnect power to the modem from the wall, clear the area of material and objects, and call Hughesnet Customer Care at (866) 347-3292.
If you need to disconnect power to the modem in the future, unplug the modem from the wall, not from the back of the modem.
Use a “Class C” fire extinguisher which is rated for electrical fires.
After the fire has been extinguished, immediately disconnect power to the modem from the wall and call Hughesnet Customer Care at (866) 347-3292.
If the fire is not coming from inside the modem:
If the modem does not smell of smoke or burning, remove any items within 12 inches of the modem and keep these away from the modem in the future.
If the modem still smells of smoke or burning, immediately disconnect power and call Hughesnet Customer Care at (866) 347-3292.
Click here to access the Modem replacement guide.
Click here for the HT3000W Satellite Modem User Guide.
The new Hughesnet® is powered by our JUPITER™ 3 satellite, the world’s largest and most advanced commercial communications satellite. The new Hughesnet service plans come with an allotment of Priority Data, and unlimited Standard Data.
The data cycle is typically based on the day you activated your service. For a new customer, that may mean that your data cycle and billing cycle are the same. For customers who have upgraded, you likely have a billing cycle and a data cycle that do not coincide. Your data will be replenished on the date your new data cycle begins.
For example, your billing date and data cycle may occur simultaneously on the 5th of each month, if you originally activated your service on May 5th.
Anything you do online, including but not limited to:
There are two ways to view and monitor your usage.
1. myhughesnet.com – Sign in or register, and visit ‘Usage’ > ‘Usage Details’.
2. Hughesnet Mobile App – Login to the mobile app and visit ‘Usage’ > ‘Usage Details’ from the bottom menu.
What does ‘unlimited data’ mean?
The new Hughesnet® Service plans feature an allotment of Priority Data (determined by the purchased Service Plan) and unlimited Standard Data. If you consume your monthly Priority Data, you can continue enjoying the Service using unlimited Standard Data until your Priority Data resets. Standard Data is prioritized behind Priority Data. Hence subscribers using Standard Data may experience slower speeds during high traffic periods.
What is the difference between Priority Data and ‘Standard Data’ that’s included in my service plan?
Your Priority Data is always prioritized ahead of Standard Data on the network. You automatically use your Priority Data first, then have an unlimited amount of Standard Data.
If I exceed the amount of Priority data included in my plan, how can I get more?
If your usage exceeds your Priority Data, you have multiple options to get more Priority Data:
Can I still stream video once I have exceeded the amount of Priority Data included in my plan?
If you have exceeded the amount of Priority Data included in your service plan, you may experience reduced speeds, especially during peak traffic times. This could impact the streaming quality and performance.
Modify My Plan
Changing your Hughesnet® service plan is easy; you can do this at any time by visiting myhughesnet.com. Before you change your plan, view your data usage history over several months to estimate how much data you need. Keep in mind that if you only need a little bit of extra high-speed data before your next data reset you can purchase Priority Data Tokens.
Register or Sign In to myhughesnet.com or Hughesnet Mobile App and click ‘Account’ at the top of the page, then ‘My Services & Plan’ and then ‘Change Plan’.
The following page will display your current plan and the additional plans available to you. Select the option that works best for you and complete the checkout.
Any changes to your service plan will take effect immediately. If your service plan change occurred in the middle of your billing cycle, you will see prorated charges on your next Hughesnet invoice.
Cancel My Plan
You can cancel your plan at any time but note that early termination fees may apply. View your subscriber agreement here.
To cancel your account, contact Customer Care at 866-347-3292.
The HT3000W offers built-in dual-band Wi-Fi connectivity. Customers using other Hughesnet® modems can also connect wireless devices using a router.
The Hughesnet Wi-Fi Modem (HT3000W) offers built-in Wi-Fi so you can connect your wireless devices at home. The Hughesnet Wi-Fi Modem features the latest Wi-Fi standards and technology (dual-band 802.11ac) to deliver fast, secure wireless connectivity, 2.4 GHz and 5 GHz for incredible speeds and excellent coverage. It also has separate guest Wi-Fi for visitors to keep your home network more secure. The Wi-Fi modem is installed and supported by Hughesnet.
The Hughesnet Wi-Fi Modem (HT3000W) provides two networks, a 2.4GHz and 5GHz. Deciding which network to use should be based on your unique home set-up. Learn more here.
You can connect a wireless router to your Hughesnet modem and enjoy high-speed internet access anywhere in your home. If you don’t have a wireless router, there are many options available that you can purchase locally.
Since every Hughesnet member has their own distinct home setup, we cannot provide a single recommendation that would apply to all our members. For customers living in a small home, a low-end device might be all they need. For customers living in a 3,000 square-foot, multi-story house, they will likely need the signal strength provided by higher-end devices.
In the event you have slow or no internet connection, here are some details to help get you back up and running.
It is unusual to experience slow or no connectivity. There are occasions however, such as weather, which may interrupt service. In the event you have slow or no internet service, here are some potential causes.
1. Check the weather and line of sight:
Weather disturbances and other objects, such as trees, can interrupt the satellite’s line of sight and therefore provide a temporary disruption in service. If service does not resume after weather clears up, call Customer Care at 866-347-3292.
2. Check your usage:
Have you checked your usage lately? It is possible that you have exceeded your monthly Priority Data. If you exceeded your Priority Data, your Standard Data automatically kicks in and you will remain connected but may experience slower speeds during high-traffic periods until the next billing cycle. You may also purchase Tokens to restore your Priority Data.
Check usage now by signing in or registering on myhughesnet.com.
3. Check your hardware:
Are all the LED lights illuminated on your modem? The system light should be solid, not flashing. Are all of the cords connected from the modem to your computer or wireless router? If so, try powering down the modem and restarting. Unplug the power cord from the wall (not from the modem), wait 10 seconds, then plug it back. Also be sure to keep your modem in an upright position away from walls to allow it to get proper air flow.
If you are using a Wi-Fi device, such as a laptop, smartphone or tablet, ensure that your device is enabled to receive Wi-Fi in the Settings and that it is detecting your internet signal. You may need to restart the device and re-enter your Wi-Fi password.
Consider your Wi-Fi router’s age. If your router is older than 3 years, you may want to consider purchasing a new one. Older routers have a lower signal strength than newer routers.
4. Sharing the internet:
When multiple devices are connected to a single internet source, it may result in slower service. This may include laptops, smartphones, tablets, and other Wi-Fi devices.
In addition, make sure your internet signal is secure by establishing a wireless password (also called a network key) to increase security and keep your internet only available to those devices you want to share it with. Refer to your wireless router for instructions on creating or changing your wireless password.
5. VPN:
Are you trying to work on a VPN?
VPN usage will reduce the speed of your internet service by up to 70%. Once the VPN is disconnected, the speeds should be back to normal.
If none of the solutions above help restore your connectivity, contact a Customer Care representative at 866-347-3292.
If I lose service and Hughesnet Customer Care determines a site visit is required to fix the problem, how long before the service technician comes to repair it?
Onsite calls are scheduled according to the time that Hughes receives the call that a problem has arisen.
If you have Express Repair Premium, which provides next-business day coverage, and your call is received prior to 1 pm, the appointment will be scheduled for the next business day. If the call is received after 1 pm, the appointment will be scheduled for the second business day.
If you have Express Repair Basic, which provides 2-business day coverage, and your call is received prior to 1 pm, you will be contacted to schedule your visit by 12 pm the next business day. If the call is received after 1 pm, you will be contacted to schedule your visit by 12 pm the second business day after your call.