Page 6

How do I subscribe or modify my Hughesnet notifications?

Stay informed with notifications about your bill, usage, service updates, special offers, and the latest product launches. Customize your Hughesnet^® email and SMS text notification preferences by logging into your myhughesnet.com account or through the myHughesnet (Mobile) app.

Managing notification preferences on myhughesnet.com

1. Register or Sign in to your myhughesnet.com account

2. Navigate to ‘Account’ > ‘Notification Settings’

3. Check or uncheck the boxes depending on the notifications you want to receive on the Email and Mobile Number shown on the top of the page.

4. Click ‘Save’ to submit the changes.

Managing notification preferences on myHughesnet (Mobile) App

1. Login to your myHughesnet (Mobile) app.

2. Click on ‘Account’ from the bottom menu and then click on ‘Notification Settings’

3. Enable or disable ‘Email’ and ‘Text’ notifications for each notification type and click ‘Save’ to confirm the changes.

Where will I receive my notifications?

Note that the Email address and the Mobile Number associated to your account is where you will receive Email and SMS text notifications respectively, if you elect to receive these notifications from Hughesnet.

Can I respond to notifications?
Unfortunately, we are unable to respond to your service or account related questions via SMS text or email. If you need assistance, contact Customer Care at 866-347-3292.

How frequent are the notifications?

The number of Hughesnet email and text messages you receive will vary depending on how many Hughesnet notifications you have signed up for. For example, your billing statement generation occurs once per month, but usage notifications are only sent if you approach your plan data limit and have elected to receive this notification. Regardless of your selections, you will always receive important account-related and transactional notifications such as service plan change confirmations.

Who is eligible?
All active Hughesnet customers are eligible to subscribe to email and/or text notifications. Standard message and data rates apply for SMS text messages. Texts can only be sent to US and PR mobile numbers. Business customers may not see all categories or may need to call customer care for notification assistance.

How do I opt out or unsubscribe to text alerts?

To stop text messages, text the word OUT to 75720. You will then receive confirmation of your opt-out status from that text messaging program.  The confirmation message you receive will be similar to the following: “You have unsubscribed from all Hughesnet Alert categories. Update your preferences any time at hninfo.us/comms. For HELP visit hninfo.us/sms.”

Customers who unsubscribe can re-subscribe into email or SMS text alerts at any time via the Notifications page on myhughesnet.com, myHughesnet (Mobile) App, or by speaking with a Customer Care Representative.

How do I unsubscribe from email communications?

You can update your notification preferences from the Notifications page found on myhughesnet.com under My Account. Or you can unsubscribe by clicking the link at the bottom of an email you received from Hughesnet. Account-related emails, such as those sent after you have made a change to your account, do not include an unsubscribe link.

Privacy Policy & Terms and Conditions

View the SMS Terms and Conditions, and Hughesnet Privacy Policy here. 

What are Priority Data Tokens?

Priority Data Tokens are available in different sizes to give you the additional data you need. Priority Data Tokens do not expire and will remain available until they have been used.

What is Video Optimizer?

The Video Optimizer helps you get the most out of your service when streaming video content.

How it works:

Hughesnet^®automatically adjusts data rates for streaming video to deliver great picture quality while using less of your data. Streaming is optimized with video streams up to HD quality. For best performance, leave any video streaming applications at their default automatic resolution setting. Most video services are supported. Not all video sources are identifiable.

Can I watch movies in HD with Hughesnet?

Yes! Your service is automatically set to stream videos up to HD quality. You can choose to temporarily disable the feature for up to 4 hours using the Snooze button. It’s easy to manage your video optimizer settings using the myHughesnet (Mobile) App or on myhughesnet.com.

Where can I manage my video settings?

Manage Video Optimizer on the myHughesnet (Mobile) App

Manage Video Optimizer on myhughesnet.com

Streaming providers may use progressive or adaptive video streaming. The format in which they deliver video can affect your streaming experience. Click here learn more about Adaptive and Progressive video Streaming.

How to ensure your Multipath (WL3000) and Hughesnet modem are connected correctly?

Ensuring your Multipath (WL3000) and Modem are properly connected, helps you to enjoy more responsive internet experience. Please follow the steps below to ensure the connections are accurate:

Check Connections:

Ensure that an Ethernet cable (at least Cat5e or better) is firmly plugged into the Modem’s “LAN” port and the “SAT Ethernet” Port of the Multipath (WL3000) device.

If the cable is properly connected,
- The light on the “SAT Ethernet” port of the Multipath (WL3000) will be ON. refer image a below.
- Also, all the lights on the front of the Multipath (WL3000) will be ON. refer image b below.

This indicates the connections are accurate and you are all set.

If all the lights on the Multipath (WL3000) are still not ON, please follow the steps below:

Power Cycle Multipath (WL3000):
- Turn OFF the Multipath (WL3000) by unplugging it from the power source. Wait for a few seconds, and plug it back in.
- Wait for 1 minute and check if the lights on the Multipath (WL3000) are ON as shown in the image above.

Power Cycle your Hughesnet^® Modem:
- If the lights are still not ON, turn OFF the Modem by unplugging it from the power source. Wait for a few seconds, then plug it back in.
- Wait for 2 minutes and check if the lights on the Multipath (WL3000) are ON as shown in the image above.

Even after following all the above steps, if the lights on the Multipath (WL3000) are still not ON, it’s time to call Customer Support at 866-347-3292 for further assistance.

Note: Always ensure safety when checking and handling equipment. If you’re unsure about any step, it’s best to call Customer Support right away.

What are Hughesnet alerts?

Alerts are specific to you and contain important information about your account.

When logged into your account on myhughesnet.com, the number of unread alerts appear next to the bell icon in the upper right corner of each page.

On the Mobile App, the number of unread alerts appear next to the bell icon in the upper right corner of each screen.

From either myhughesnet.com or the myHughesnet (Mobile) App, clicking on the bell icon will take you to an alerts page where you can review an alert, delete an alert, or mark an alert as unread. Clicking on the alert will automatically mark it as read and remove it from the count of unread alerts next to the bell icon. If you choose to mark the alert as unread, it will continue to be counted as an unread alert next to the bell icon. From the Mobile App, you can also access alerts by clicking on the Account icon at the bottom of each screen and then selecting the Alerts option.

¿Dónde debo colocar mi módem?

Para garantizar su seguridad y la de los suyos, por favor considere lo siguiente.

¿Cómo debería colocar mi módem?

Las siguientes recomendaciones le ayudarán a obtener una operación óptima de su Módem Hughes.

El módem debe ser ubicado en un área con ventilación y colocarse en forma vertical, como se muestra en la imagen de la izquierda. NO lo coloque horizontalmente, como se ilustra en la imagen de la derecha.

Imagen 1: Posición correcta del módem Imagen 2: Posición incorrecta del módem

El módem debe ser ubicado en alguna parte central de su hogar (en una sala o en el cuarto familiar) para obtener señal óptima de Wi-Fi.

¿Dónde NO debería colocar mi módem?

Su módem no debe ser colocado en gabinetes o locaciones cerradas. Adicionalmente, no debe haber nada a una distancia menor de 30 centimetros hacia los lados y por encima del módem, ya que puede restringir el flujo de aire.

Esto no solo previene sobrecalentamiento del módem cuando está en uso, sino que además proveerá de una mejor señal para sus equipos.

¿Cómo conecto correctamente el módem?

Para ayuda sobre cómo instalar correctamente su módem, por favor consulte esta guía de instalación del módem.

¿Su módem se sobrecalienta?

Usted puede identificar si su módem se está sobrecalentando si la luz LED de “Power” cambia a color ROJO. Para resolver este problema, por favor siga las instrucciones:

Paso 1: Aleje cualquier otro equipo o artículo cercano, a más 30 centimetros del módem.

Paso 2: Si el módem aún se sobrecalienta, desconecte la fuente de corriente eléctrica del módem desde la pared y revise el conector ubicado detrás del módem. Asegúrese de que las conexiones estén firmes, y que el mecanismo de seguro del conector esté puesto.

Paso 3: Espere 3 minutos antes de conectar el módem a la fuente de corriente eléctrica.

Si el problema persiste, llame a Atención a Clientes HughesNet (800) 953-0237

¿Qué debo hacer si detecto humo o algún olor a quemado dentro de mi módem?

En caso de detectar humo saliendo del módem, inmediatamente desconéctelo desde la pared y llame a Atención a Clientes HughesNet (800) 953-0237

Si el humo u olor a quemado no están al interior del módem:

Paso 1: Desconecte el módem.

Paso 2: Revise el área alrededor para detectar si hay objetos a menos de 30 centimetros del módem. Si es así, revise si alguno de esos objetos pudo causar el humo.

Paso 3: Una vez alejados todos los objetos, espere un par de minutos para que el módem se enfríe y reconecte la fuente de corriente eléctrica de la pared.

Paso 4: Si el módem no tiene olor a humo o quemado, remueva todos los objetos cercanos a menos de 30 centimetros del módem y manténgalos alejados del módem a futuro.

Paso 5: Si el olor a humo o quemado persiste en su módem, inmediatamente desconecte de la fuente de energía eléctrica y llame a Atención a Clientes HughesNet (800) 953-0237

¿Qué debo hacer si veo chispas saliendo del módem?

Si las chispas provienen del interior del módem, inmediatamente desconecte el módem desde la pared, aleje cualquier material u objeto del área, y llame a Atención a Clientes HughesNet (800) 953-0237

Si las chispas no provienen del interior del módem:

Revise si el cable de la fuente de energía eléctrica está colocado correctamente en la parte posterior del módem:

Si sí:

¿Detecta algún problema con las coberturas del cable de energía eléctrica o del cable coaxial? Si es así, inmediatamente desconecte de la corriente eléctrica desde la pared y llame a Atención a Clientes HughesNet (800) 953-0237

Si no:

Paso 1: Inmediatamente desconecte el módem de la fuente de energía eléctrica desde la pared

Paso 2: Por favor desconecte el cable de la fuente de energía eléctrica del modem y reinsértelo, asegurándose de que esté colocado y asegurado correctamente a la parte trasera del módem.

Paso 3: Conecte de nuevo el módem a la fuente de energía eléctrica

Si ya no hay chispas, monitoree el módem y en caso de que ya no se presenten, continúe usando el módem, conectándolo de forma correcta.

Si las chispas permanecen, inmediatamente desconecte la fuente de energía eléctrica desde la pared, despeje el área de cualquier material y objeto, y llame a Atención a Clientes HughesNet (800) 953-0237

Si necesita desconectar la fuente de energía del módem, desconecte desde la pared, no desde la parte posterior del módem.

¿Qué debería hacer si veo fuego saliendo del interior de mi módem?

Use un extinguidor de fuego “Clase C” indicado para fuego causado por electricidad.

Después de extinguir el fuego, desconecte inmediatamente de la fuente de energía eléctrica desde la pared y llame a Atención a Clientes HughesNet (800) 953-0237

Si el fuego no proviene del interior del módem:

Paso 1: Extinga el fuego usando un extinguidor “Clase C” indicado para fuego causado por electricidad

Paso 2: Desconecte el módem
Paso 3: Revise el área alrededor y en caso de haber objetos a menos de 30 centimetros del módem, determine si alguno de esos objetos ocasionó el fuego.
Paso 4: Una vez que todo objeto fue alejado, espere un par de minutos para que el módem se enfríe y reconecte directamente a la fuente de energía desde la pared.

Si el módem ya no tiene aroma a humo o quemado, remueva todos los objetos a menos de 30 centimetros del módem y manténgalos alejados del módem en el futuro.

Si el módem aún tiene aroma a humo o quemado, inmediatamente desconecte de la fuente de energía eléctrica y llame a Atención a Clientes HughesNet (800) 953-0237

How do I setup or change a “Recovery Mobile Number” for my account?

A “Recovery Mobile Number” is a great way to access your myhughesnet.com account should you forget your password. Once setup, you can request a one-time code to be sent to the number to setup a new password for your account.

For instructions on how to reset your password using your recovery mobile number, click here.

You can setup a “Recovery Mobile Number” when you are newly registering on myHughesnet.com. For instructions on how to register on myHughesnet.com, click here.

If you have not previously setup a “Recovery Mobile Number”, or would like to update it, follow the instructions below:

Step 1: Login to your myhughesnet.com account.

Step 2: On “Account” tab, click on “My Information” like in the image below

Step 3: On the “My Information” page, scroll down to find “Security & Password” section and click “Manage”.

Step 4: Add the phone number in the “Recovery Mobile Number” field and click “Save” to update your number.

How do I unsubscribe from web push notifications from Hughesnet?

Web push notifications are a great way to receive information about personalized offers, new service launches, and critical information like service outages due to weather issues, if any, without having to always stay logged in to your myhughesnet.com account

If you would still like to unsubscribe, you can do so by following the instructions outlined in this article. Depending on the browser you are using, the unsubscribe instructions may vary.

Click the hyperlinks below to navigate to the browser-specific instructions.

Note: Unsubscribing from push notifications is different from changing your Email, and SMS communication preferences on myhughesnet.com. For instructions on updating your SMS and Email preferences, click here.

If you accidentally unsubscribed before, and would like to subscribe again, click here for instructions.

Unsubscribe instructions for Chrome

You can unsubscribe from the web push notifications in any of the following methods:

Method 1: Unsubscribe from the website

Step 1: Open myhughesnet.com website in your chrome browser and login to your account.

Step 2: Click the Site information icon next to the URL to toggle off the notifications.

Method 2: Unsubscribe using Chrome settings

Step 1: Go to chrome://settings/content/notifications open your Chrome browser settings.

Step 2: Scroll down the page to find, “Allowed to send notifications” section, and look for https://my.hughesnet.com in the list.

Step 3: Click on the three vertical dots to the right and click “Remove“.

Method 3: Unsubscribe from within the push notification

Step 1: On the notification you received,

For Windows, click on the three horizontal dots and click “Turn off all notifications from my.hughesnet.com“

For Mac, click on “Settings” button to open the browser notification preferences, and follow instructions in “Method 2” above.

For Android phone,
- Step 1: Tap the myhughesnet push notification in your notification tray.

Step 2: Click “Site Settings“

Step 3: Click “CLEAR & RESET” and to confirm the changes, click “CLEAR & RESET” again.

Unsubscribe instructions for Firefox

Method 1: Unsubscribe from website

Step 1: Click on the highlighted icon in the image and click on “x” to the right of the text “Allowed” to unsubscribe.

Method 2: Unsubscribe from Firefox settings

Step 1: In the browser, go to about:preferences#privacy

Step 2: Scroll down to “Permissions” and click “Settings”… next to Notifications

Step 3: Find “https://my.hughesnet.com” and click the drop down to select “Block“.

Step 4: Click “Save Changes” to confirm the changes.

Method 3: Unsubscribe from within the push notification

For Windows, click on the three horizontal dots and click “Disable notifications from my.hughesnet.com“

For Mac, click on the three horizontal dots, and select “Disable notifications from my.hughesnet.com”.

For Android phone,
- Step 1: Open Firefox browser on your Android phone and go to “https://my.hughesnet.com“.
- Step 2: Click on the lock icon to the left of the URL and select “Edit Site Settings“.

Uncheck the box next to Notifications, then click “Clear”.

Unsubscribe instructions for Microsoft Edge

Method 1: Unsubscribe from website

Step 1: Open myhughesnet.com website in your Edge browser and login to your account.

Step 2: Click the lock icon to check notification permissions for the site.

Step 3: Click on “Allow” drop down to find and select “Block” from the list.

Method 2: Unsubscribe from Edge settings

Step 1: In your Edge browser, go to edge://settings/content/all

Step 2: Search for “hughesnet.com” in the search box and click on the rightward facing arrow next to it.

Step 3: You can either click “Reset Permissions” or expand the “Notifications” drop down and select “Block“.

Method 3: Unsubscribe from within the push notification

Click on the three horizontal dots in the notification, and select “Turn off all notifications from my.hughesnet.com”

Unsubscribe instructions for Safari

Step 1: Open Safari, go to “Preferences“.

Step 2: Under “Websites” tab, click “Notifications“.

Step 3: Scroll through the list to find “my.hughesnet.com” to see the notification permissions.

Step 4: Click on the dropdown and select “Deny“.

How do I subscribe to receive Web push notifications from Hughesnet?

Web push notifications are small message alerts displayed on your desktop, tablet, or mobile device when your web browser is open. They are a great way to receive information about personalized offers, new service launches, and critical information like service outages due to weather issues, if any, without having to always stay logged in to your myhughesnet.com account

Note: Subscribing to push notifications is different from changing your Email and SMS communication preferences on myhughesnet.com. For instructions on updating your SMS and Email preferences, click here.

Follow the instructions below to subscribe to web notifications from Hughesnet^®:

Step 1: Login to your account on www.myhughesnet.com in the browser of your choice.

Step 2: Go to the “Overview” page. If you are not already subscribed to the notifications, you will see a popup like in the image below.

Step 3: Click “Subscribe“. Once you are subscribed, you will see the following notification confirming your subscription.

Previously Unsubscribed or clicked “Later” on the message?

If you’ve previously unsubscribed from notifications or clicked “Later,” you can still view the “Subscribe” message by clearing your browser’s cache and following the steps outlined above to subscribe to push notifications.

To clear your cache, please follow the instructions below based on your browser type (Please note that clearing your cache may require you to log in to some websites again).

Clear cache on Chrome browser

Open Chrome browser, and go to “chrome://settings/clearBrowserData”
Check the box next to “Cookies and other site data”, if not checked already.
Click “Clear Data”.

Clear cache on Edge browser

Open Edge browser and go to “edge://settings/siteData” in your Edge browser.
Click on “Remove all” button
Confirm by clicking “Clear”.

Clear cache on Firefox browser

Open Firefox browser and go to “about:preferences#privacy” in your Firefox browser.
Click “Clear data”, and confirm your selection by clicking “Clear” in the popup box.

Clear cache on Safari browser (for Mac)

In your Safari browser, go to Safari>Preferences

Select “Privacy” tab and click “Manage Website Data“

Click “Remove All” and then “Done“

What are Web push notifications?

Web push notifications are small message alerts displayed on your desktop, tablet, or mobile device when your web browser is open. They are a great way to receive information about personalized offers, new service launches, and critical information like service outages due to weather issues, if any, without having to always stay logged in to your myhughesnet.com account

For reference, a web push notification might look like:

For information on how to subscribe to receive web push notifications, Click here.

For information on how to unsubscribe to receive web push notifications, Click here.