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Everything to know about transferring your current phone number to Hughesnet Voice

The process of transferring your telephone number from one Voice service provider to another, is called Phone Number Porting.

Most new Hughesnet^® Voice customers can bring their current telephone number when switching to Hughesnet. The following FAQ article highlights key details including any instructions that must be followed to submit a port request.

Important things to remember:

Not all phone numbers can be ported.

While we always do our best to process every number porting request, please be aware that there may be some factors beyond our control that could prevent us from successfully porting your number. You can check if a number can be ported in the following two ways:

1. myhughesnet.com:

Step 1: Register or Sign in to your account and visit ‘Account’ > ‘Voice’ > ‘Manage’ for the Voice service you want to request the porting.

Step 2: Enter the Phone number you want to port, into the ‘Voice Porting’ widget on the ‘Voice Dashboard’.

Note: If you can’t find the ‘Voice Porting’ widget on the dashboard, you can add it by clicking the ‘ADD SERVICE’ button on the top right corner as shown below:

Step 3: If the number is eligible for porting, you will be directed to the port request page, where you can initiate the porting process.

2. Call Hughesnet Customer care at 866-347-3292

Only you can do it!

As per the FCC mandate, only you can submit a request to port your number. Although we can help you in submitting the information, it is only you, who can submit the request.

Activate your Hughesnet Voice service first to get a temporary phone number during the porting process.

For you to submit a port request, you will have to activate your Hughesnet Voice service first. On activation, you will be given a temporary phone number which will be replaced by your old phone number once the porting process is completed successfully.

Do not cancel Voice service with your previous carrier until the number porting process is completed.

If you cancel service with your old provider before the port request has completed, your previous telephone provider may recycle that telephone number and you could lose the ability to keep your number. Wait until you have received confirmation that your port request has finished before you terminate service with your current carrier.

Other things to note:

Can take up to 10 business days to complete.

Although we make every effort to complete the porting process early, there are many external factors that could make the process take up to 10 business days.

Keep checking your email for updates.

Be it updating you about the status or to seek more information during the porting process, we will be sending you emails with important information that might require your immediate attention.

How to submit a Port Request

Step 1: Register or Sign in to your account on myhughesnet.com

Step 2: Navigate to ‘Account’, then ‘Voice’, and finally ‘Manage’ to access and manage your Voice features. This includes setting up Voicemail, call forwarding, and more.

Step 3: On the ‘Voice Dashboard’, check if your number can be ported. If the number can be ported, you will be shown the ‘Voice Porting’ page.

Step 4: Submit the form with all the required information. We highly recommend checking the ‘Key things to note’ section to avoid common errors when submitting the form which can expedite the processing of your port request.

Step 5: Complete the authorization form to submit the port request. You will receive a confirmation that that the port request is submitted successfully.

What happens to call when the number transfer is still in process?

While we process your port request, you’ll keep receiving calls on your temporary Hughesnet phone number. Once the process is successfully completed, your temporary number will be replaced by your original phone number (the one you want to port to Hughesnet), and all calls will be directed to this ported number.

What happens if something goes wrong with my phone number transfer request?

In case your request fails, you will receive an email containing instructions explaining why the port request failed. You will then need to resubmit the form. Please note that a valid email address is required for communication, and the process may take up to 10 business days from form submission.

Check out our other related FAQs below:

For information on activating your Hughesnet Voice service, click here

For information on Hughesnet voice features, click here

For information on how Hughesnet Voice works, click here

How to register on myhughesnet.com and set-up recurring payments?

How to register on myhughesnet.com?

Registering on myhughesnet.com can provide you with great benefits including the ability to view and pay your bill online, check personalized plans and offers, make plan changes, buy and manage your Optional Services like Voice, purchase tokens to name a few.

Before you register, you will need the following information:

SAN (Site Account Number):
If you do not know your SAN, you can find it on your monthly statement, or from http://www.systemcontrolcenter.com (only when connected to your Hughesnet^® internet) or from your Order Confirmation email.

Daytime Phone Number listed on your Hughesnet account.

Registering on myhughesnet.com is a simple process.

Step 1: Go to myhughesnet.com
Step 2: On the screen, select ‘Create a new account’.

Step 3: Enter the ‘SAN’ and ‘Daytime Phone Number’ to continue.

Step 4: Create a Username and enter your recovery email address.
Note: Please ensure that you have provided your “Recovery Mobile Number”, in order to receive a one-time code on your phone should you forget your password.
Step 5: Setup your Password, and setup security questions so that you can use those to reset your password anytime in the future. Click here to learn more about security questions.

Please note that the Password must follow the minimum requirements as follows:

Minimum 6 characters
Contain at least one number
Contain at least one uppercase letter
Contain at least one lowercase letter
Contain at least one special character (symbols) like ~ ! @
Please note we cannot accept the special characters * # ( ) ^ \ |

Once the registration is complete, you can sign in using the username and password you just setup on myhughesnet.com or on the Hughesnet Mobile App. Click here for instructions on how to download the Hughesnet Mobile App.

What Payment Options are available on myhughesnet account?

myhughesnet.com allows you to make a payment using any of the following options:

ACH (Checking Account)

Credit Card

Debit Card

Please note that we do not accept pre-paid gift cards as a payment type.

How do I setup recurring payments on myhughesnet account?

You can setup recurring payments by following any of the following methods:

Method 1: Login to your myhughesnet.com account

Once you are logged in to your myhughesnet account, you can update your default payment (AutoPay) option by following the instructions below:

Step 1: Click on ‘Billing’ at the top of the page then ‘Change Payment’.

Step 2: The “Payment type on file” tells you if AutoPay is setup on your account, and the payment option that is setup for AutoPay.

Step 3: Select the new payment option you want to setup and provide the required information before clicking ‘Save Payment’ button. You will see a confirmation that the update is successful.

Method 2: Through the myHughesnet (Mobile) App

If you haven’t already, download the myHughesnet (Mobile) App (click here for instructions).

Step 1: Login to the myHughesnet (Mobile) App using your myhughesnet.com username and password.
Step 2: Click on ‘Billing’ from the bottom menu, and then ‘Change Payment’.

Method 3: Calling Hughesnet customer service

Note: By setting up recurring payments via ACH/Checking Account, Credit card, or Debit Card, you are enrolling in AutoPay.

An ACH payment is a type of electronic bank-to-bank payment. The ACH system is a way to transfer money between bank accounts, rather than going through card networks or using wire transfers, paper checks, or cash. Enroll in ACH/Checking Account payments for additional savings on your bill.

Check our other related FAQs below:

For information on understanding your Hughesnet bill, click here.

For information on how to get the most out of your Hughesnet service, click here.

To access our exclusive FAQ video library, login to your myhughesnet.com account and click here.

How do I setup ACH/Checking Account as my recurring payment option?

An ACH payment is a type of electronic bank-to-bank payment using your Checking or Savings Account.

You can setup your ACH/Checking account as a recurring payment option by simply following the instructions below:

Step 1: Sign in or register on myhughesnet.com
Step 2: Click on ‘Billing’ at the top of the page then ‘Change Payment’.

Step 3: The ‘Payment type on file’ tells you if AutoPay is setup on your account, and the payment option that is setup for recurring payment.

Step 4: Select the ‘Checking Account’ option on the page and enter all the required information including your Routing and Account numbers before clicking ‘Save Payment’ button.

Note: You can locate your Routing and Account numbers by logging into your bank account online or by checking the bottom of your check, as shown below:

Your ‘ACH/Checking Account’ will be setup as your default recurring payment option. By setting recurring payments, you are enrolling in AutoPay.

For more information on how to check if you are enrolled in recurring payments, click here.

For information on where to view the bill, and make payment, click here.

New! Hughesnet Fusion Plans

Say hello to new Hughesnet^® Fusion^® plans, the latest innovation in satellite internet.

Now available in select areas*

Hughesnet Fusion plans use innovative multipath technology, that automatically selects the best path for your internet activities — satellite or wireless — in real time, to reduce delays and deliver a faster, more reliable experience. You can stream video and enjoy smooth video-conferencing, with less buffering. And you can enjoy online gaming with a low-latency connection that won’t spoil the fun.

Responsive

Videos load faster with less buffering.

Reliable

Multipath technology uses the best connection available for your current activity.

Easy

It’s easy to upgrade to a Hughesnet Fusion plan. Login to your myhughesnet.com account or check the myHughesnet (Mobile) app to see if the Hughesnet Fusion plans are available in your area. Alternatively, you can also call Customer Care today at 866-347-3292

What customers are saying:

“Happy Happy Happy Happy Happy 🥰.”

-D.W., Florida

‌”Basically I can say it’s a great move.”

-P.N., Alabama

Visit legal.hughesnet.com for information on commitment changes when switching to a Hughesnet Fusion plan.

How do I connect and activate Hughesnet Fusion?

Unpack the box
Your shipment includes a Multipath Device, Wireless Antenna, and the necessary cables to connect to your existing Hughesnet^® equipment.
Complete the connections
Follow the detailed instructions to connect the new Multipath Device and wireless antenna to your existing Hughesnet Wi-Fi Modem. 
Activate
Go to fusion.hughesnet.com to complete the system activation.

Having trouble? Are you having trouble connecting the devices or with the system activation?
Contact Customer Care at 866-347-3292.

How do I transfer my Hughes.net email to Gmail?

Follow these steps to create or use a Gmail account, move your Hughes.net messages, and update your email address before November 16, 2026.

Important deadline

Complete the email move and update your address with important contacts before November 16, 2026.

Use a desktop or laptop

These steps are easiest on a computer. Keep this page open in a separate browser tab while you work.

Before you start

Have these ready

Your full Hughes.net email address, your Hughes.net password, and the Gmail account that will receive your messages.

Make sure you can sign in to your Hughes.net mailbox.
Your emails may take several hours, or up to 2 days for larger mailboxes, to appear in Gmail.
Keep both accounts available until you confirm the messages you need are in Gmail.
Do not delete messages from Hughes.net until you finish checking the move.

Drafts and Deleted items need extra attention

Drafts and Deleted items do not move through this process. Send or save anything important from those folders before November 16, 2026.

1. Create a Gmail account, if needed

Already have a Gmail account you want to use? Skip to “Move your Hughes.net email.”

Open the Google account sign-up page

Use a desktop or laptop.

Create a Google account

Create your account

Enter your name, choose a Gmail address, and create a password. Write down your new Gmail address in a safe place.

Add recovery information

A phone number and recovery email can help you recover the account later.

Finish and sign in

Review the terms, select I agree, and sign in to Gmail.

Open Gmail

2. Move your Hughes.net email

Complete these steps while signed in to the Gmail account that will receive your Hughes.net messages.

Open Gmail settings

Select the Settings gear in the upper-right corner, then select See all settings or Settings.

Open Accounts and Import

At the top of the Settings page, select Accounts and Import.

Start the import

Under Import mail and contacts, select Import mail and contacts. If you see Check mail from other accounts instead, select Add a mail account.

Enter your Hughes.net information

Enter your full Hughes.net email address and select Continue. Then enter your Hughes.net password. Confirm the address and username are yours.

Password not accepted?

First confirm you can sign in directly to Hughes.net. Then carefully re-enter the same address and password. Check Caps Lock. Never share your password.

Choose what to import

Select Import mail and Add label to all imported mail. Leave the other options unchecked and select “Start import”.

Start the import

Select Start import, then OK. You can continue using Gmail while the import runs.

Seeing this error?

If Gmail shows “POP Server cannot be verified. Please confirm your POP Server. There is a problem connecting to mail.hughes.net” follow steps 7 and 8 below to update your settings. If not, proceed to the next section.

Check the import status

Return to Settings, then Accounts and Import. Look under Import mail and contacts or Check mail from other accounts.

Confirm the label, if shown

If Gmail shows Edit info for the Hughes.net account, confirm Label incoming messages is selected. Validate the Email address; the POP server should be mail.hughes.net, and the port number should be 110. Enter your password if requested, then select Save Changes.

3. Make sure the move worked

Check these items before you consider the move complete.

Open the Gmail Inbox and look for recent Hughes.net messages.
Open the label with your Hughes.net email address.
Search for an older message by sender, subject, or a word you remember.
Check that important contacts are available.
Save or send important Drafts and Deleted items separately.

Something missing?

Allow the import time to finish, then check again. Confirm the Hughes.net password and account information are correct. Items in Drafts or Deleted must be moved manually.

4. Update your email address

Moving messages does not change the email address held by banks, healthcare providers, websites, family, or friends. Update those accounts directly before November 16, 2026.

Be sure to update your email address on your Hughesnet account as well. Go to myhughesnet.com and navigate to Account > My Information.

Do not rely on forwarding

Forwarding can help during the transition, but it will not continue after the Hughes.net email platform ends.

Start with important accounts

Banking and credit cards
Insurance and healthcare
Utilities and government services
Employer, benefits, and retirement
Online shopping and deliveries
Subscriptions and memberships
Family, friends, and community groups
Account recovery email addresses

Tips to find important emails

Search for these words one at a time: verification, password, security code, statement, bill, receipt, order, subscription, renewal, appointment, insurance, bank, and payment.

Safety tip

Use each company’s official website or app to change your email address. Do not use an unexpected password reset or account update link in an email.

Troubleshooting and common questions

When will my emails appear?

The import may take several hours and, for larger mailboxes, up to 2 days. Check the import status in Gmail and review the account again later.

Will messages sent to Hughes.net keep reaching me?

Only during the transition if forwarding is active. Forwarding will not continue after November 16, 2026. Update your address directly with important contacts and organizations.

Why are Drafts or Deleted items missing?

Those folders do not move through this process. Send or save anything important from them before November 16, 2026.

Gmail says my password is wrong. What should I do?

Confirm that you can sign in to Hughes.net with the same full email address and password. Re-enter the password carefully and check Caps Lock.

How do I know I am finished?

Confirm that recent and older messages are visible in Gmail, important Drafts and Deleted items are saved separately, and important contacts and accounts have your new address.

Other email options

Move to Yahoo Mail

Move to Outlook

Final reminder

Move your email, check the messages you need, and update your address with important contacts before November 16, 2026.

How do I replace my Multipath Device?

View the Multipath Device replacement guide here

Quick Overview

Install your new Multipath Device
- Disconnect your old Multipath Device and old power supply.
- Connect and power up your new Multipath Device.
- Visit https://fusion.hughesnet.com/ to complete installation and activation of the new Multipath device.
Return the old Multipath Device to avoid Unreturned Equipment Fee
- Use the box from the new Multipath Device to ship the old device back to Hughes.
- Take the prepaid UPS shipping label from the pouch on the center of the box and stick it over the old shipping label.
- Drop the package off at your nearest UPS store or contact UPS to pick up the package from your location.
- If you are unable to return the old Multipath Device, it may result in Unreturned Equipment Fees on your account.

Note: You have 30 days from the date the new Multipath Device is shipped to you to replace the old device. Hughesnet Customer Care authorizes and enables replacement over the satellite network and this authorization expires after 30 days.

Where should I place my modem?

The following recommendations will help ensure optimal operation of your Hughesnet^® Satellite Modem:

1. The modem should be placed in a well-ventilated area and positioned upright, as shown in the images below.

DO NOT lay it horizontally on its side, tape it to the back of the TV against a wall or keep it in a poor-ventilated area as depicted in the images below.

2. The modem should be placed in a central location in your home (like a living room or family room) to get optimal Wi-Fi signal.

Where should I NOT place my modem?

Your modem should not be placed in any cabinets or enclosed locations. Additionally, there should be nothing within 12 inches on all sides and above the modem which would restrict airflow.

This not only prevents the modem from overheating while in use but also will provide a stronger signal to your devices!

How do I correctly connect the modem?

For help properly setting up your modem please refer to this modem set-up guide.

Is your modem overheating?

You can know if your modem is overheating, if the “Power” LED turns RED. To resolve this issue, follow the instructions below:

Step 1: Remove any other devices or equipment within 12 inches of the modem.
Step 2: If the modem is still overheating, unplug the power supply of the modem from the wall and check the connector on the back of the modem. Ensure the connections are firm and the connector has a locking mechanism that must be locked.
Step 3: Wait for 3 minutes before plugging the modem to the power outlet.

If the issue persists, call Hughesnet Customer Care at (866) 347-3292.

What should I do if I see smoke or smell something burning from my modem?

If there is smoke coming from inside the modem, immediately unplug the modem from the wall and call Hughesnet Customer Care at (866) 347-3292.

If the smoke or smell is not coming from inside the modem:

Step 1: Unplug the modem.
Step 2: Check the surrounding area to see if any objects are within 12 inches of the modem. If so, check to determine if any of those items were causing the smoke.
Step 3: Once everything is cleared, wait a couple of minutes for the modem to cool down and reconnect power directly to the wall outlet.
Step 4: If the modem does not smell of smoke or burning, remove any items within 12 inches of the modem and keep these away from the modem in the future.
Step 5: If the modem still smells of smoke or burning, immediately disconnect power and call Hughesnet Customer Care at (866) 347-3292.

What should I do if I see sparks coming from inside my modem?

If the sparks are coming from inside the modem, immediately unplug the modem from the wall, clear material and objects from the area, and call Hughesnet Customer Care at (866) 347-3292.

If the sparks are not coming from inside the modem:

Check to determine if the Power cable is in the correct position on the back of the modem:

If yes:

Do you see any problems with the coverings on the power cable or coaxial cable? If so, immediately disconnect power to the modem from the wall and call Hughesnet Customer Care at (866) 347-3292.

If no:

Step 1: Immediately disconnect power to the modem from the wall.
Step 2: Please disconnect the power cable from the modem and then reinsert it, ensuring that it is seated properly and securely in the back of the modem.
Step 3: Plug the modem back into the power source.

If there are no sparks, monitor the modem and if they do not return continue using the modem with it connected properly.

If the sparks return, immediately disconnect power to the modem from the wall, clear the area of material and objects, and call Hughesnet Customer Care at (866) 347-3292.

If you need to disconnect power to the modem in the future, unplug the modem from the wall, not from the back of the modem.

What should I do if I see fire coming from inside my modem?

Use a “Class C” fire extinguisher which is rated for electrical fires.

After the fire has been extinguished, immediately disconnect power to the modem from the wall and call Hughesnet Customer Care at (866) 347-3292.

If the fire is not coming from inside the modem:

Step 1: Extinguish the fire using a “Class C” fire extinguisher which is rated for electrical fires.

Step 2: Unplug the modem.
Step 3: Check the surrounding area to see if any objects are within 12 inches of the modem. If so, check to determine if any of those items were caught on fire.
Step 4: Once everything is cleared, wait a couple of minutes for the modem to cool down and reconnect power directly to the wall outlet.

If the modem does not smell of smoke or burning, remove any items within 12 inches of the modem and keep these away from the modem in the future.

If the modem still smells of smoke or burning, immediately disconnect power and call Hughesnet Customer Care at (866) 347-3292.

CFDI 4.0

¿Cómo puedo obtener mis comprobantes fiscales?

Derivado de los cambios en la Resolución Miscelánea Fiscal (RMF) para 2022, en HughesNet® México estamos actualizando nuestro sistema de facturación a la versión 4.0 para cumplir con los requerimientos del Servicio de Administración Tributaria. Si actualmente solicitas los comprobantes fiscales por tu servicio o te interesa comenzar a recibirlos, es obligatorio que nos compartas tu Constancia de Situación Fiscal, para contar con la información necesaria para emitir tus comprobantes fiscales correctamente.

Subir Constancia de Situación Fiscal

O visitar: https://documento.hughesnet.com.mx

Si no cuentas con la constancia, puedes obtenerla en la página del SAT, ingresando a www.sat.gob.mx >Sección Otros Trámites >Genera tu constancia de Situación Fiscal.

a continuación te describimos los paso

Elige el medio de autenticación (contraseña o e.firma)
Registra los datos de autenticación
Selecciona el botón Generar Constancia
Imprime o guárdala en tu dispositivo electrónico

Tu factura (comprobante fiscla) se enviará de forma automática al correo electrónico que tenemos registrado en tu cuenta., una vez que tu pago haya sido acreditado.

Si tienes alguna duda o comentario, puedes comunicarte a Servicio al cliente al: 800 953 0237

¿Cómo puedo recibir información de mis comprobantes fiscales?

De manera predeterminada, recibirás notificaciones por correo electrónico en la dirección que hayas asociado con tu cuenta HughesNet. Si deseas habilitar las notificaciones por SMS para estas alertas, sigue los pasos a continuación.

Inicie sesión o regístrate en mi.HughesNet.com.mx
Haz clic en “Cuenta” en la parte superior de la página.
Luego haz clic en “Configuración de las notificaciones” en el segundo paso de la navegación.

Expande el signo ‘+’ al lado de “Registro Federal de Contribuyentes (RFC)”

Selecciona “texto” para que las notificaciones se envíen a tu teléfono móvil.

¿Cómo actualizo mi Registro Federal de Contribuyentes (RFC)?

Inicia sesión o regístrate en mi.HughesNet.com.mx
Haz clic en “Cuenta” en la parte superior de la página.
Luego haz clic en “Configuración de las notificaciones” en el segundo paso de la navegación.

Expande el signo ‘+’ al lado de “Número de identificación fiscal (RFC)”

Selecciona el campo de tipo de cliente e ingrese su Regsitro Federal de Contribuyentes (RFC).

Luego recibirá una comunicación por correo electrónico pidiéndole que cargue sus documentos. Puede subir constancia de situación fiscal en: https://documento.hughesnet.com.mx/

¿Cuándo puede ser obtenido un comprobante Fiscal?

Es un derecho poder obtener comprobantes fiscales de los servicios que contrata y paga para poder hacer uno antes las autoridades hacendarias, por eso, una vez que sea realizado el pago y aplicado al sistema, será generado su comprobante con todos los lineamientos que marca la legislación.

How do I return my Hughesnet Fusion equipment?

These instructions explain how to uninstall the equipment, pack it, and return it to Hughesnet^® in the box you have received.

Click here for equipment return instructions for the Multipath Device (WL3000) and Wireless Antenna.