How do I connect and activate Hughesnet Fusion?

 

  • Unpack the box 
    Your shipment includes a Multipath Device, Wireless Antenna, and the necessary cables to connect to your existing Hughesnet® equipment.
  • Complete the connections 
    Follow the detailed instructions to connect the new Multipath Device and wireless antenna to your existing Hughesnet Wi-Fi Modem.  
  • Activate 
    Go to fusion.hughesnet.com to complete the system activation.

Having trouble? Are you having trouble connecting the devices or with the system activation? 
Contact Customer Care at 866-647-3292. 

How do I transfer email content to Gmail?

There are two options when migrating email content to Gmail. This article specifically discusses migrating content from an existing Hughes.net mailbox to Gmail, but you can also use similar instructions to migrate content to and from another email provider. 

Create a Gmail 

Use existing Gmail 

First Option: Create a new Gmail account: 

  1. Click on this link. 
  1. Fill out all the required fields on this page. 
  1. Fill out the information on the next page. Phone number and recovery email are optional but recommended. 
  1. The next page will display Terms and Use. Select “I Agree.” 
  1. You are all set! Go to https://www.gmail.com to sign in to your inbox. 

Second Option: Migrate content to your existing Gmail account: 

  1. Sign in to your Gmail account, click the settings icon and select “Settings” in the dropdown. 
  1. Select “Accounts and Import” on the top menu bar. 
  1. On the prompt, type in your full Hughes.net email account. 
  1. Next, enter the password to your hughes.net email account. Then click “Continue.” 
  1. On the following prompt, check the “Import Mail” and “Add Label to all imported mail:” options. Leave the rest unchecked. Then click “Start Import.” 
  1. Confirm the final page. The process could take up to several hours, depending on the mailbox size. 
  1. To verify your status, go back to “Settings” and select the “Account and Import” tab on the top menu bar. Under the section “Check Mail from Other Accounts,” you will see the status of the imported emails. Next, click “edit info” next to your Hughes.net email address. 
  1. Make sure “Label incoming Messages” is checked. Type in the password to your Hughes.net email account and click“Save Changes.” 

Emails will now show up in Inbox and in the Hughes.net label that was just created. Any future Hughes.net emails will be forwarded to this account and will also appear in these folders. 

Please note that the “Drafts” and “Deleted” folders from Hughes.net will not migrate via this process. To migrate that data, these will need to be manually forwarded to your Gmail account. 

How do I replace my Multipath Device?

View the Multipath Device replacement guide here

Quick Overview

  • Install your new Multipath Device
    • Disconnect your old Multipath Device and old power supply.
    • Connect and power up your new Multipath Device.
  • Return the old Multipath Device to avoid Unreturned Equipment Fee
    • Use the box from the new Multipath Device to ship the old device back to Hughes.
    • Take the prepaid UPS shipping label from the pouch on the center of the box and stick it over the old shipping label.
    • Drop the package off at your nearest UPS store or contact UPS to pick up the package from your location.
    • If you are unable to return the old Multipath Device, it may result in Unreturned Equipment Fees on your account.

Note: You have 30 days from the date the new Multipath Device is shipped to you to replace the old device. Hughesnet Customer Care authorizes and enables replacement over the satellite network and this authorization expires after 30 days.

What is Frontpoint Security?

Hughesnet® has partnered with a leader in smart home security, Frontpoint, to bring you a reliable, customizable security solution for your peace of mind. 

‌Tested and ready to work with Hughesnet, you can count on Frontpoint’s home protection. Products are pre-configured, so your system is ready right out of the box. 

New customer discounts are available! Click here to learn more and get a free quote. 

Frontpoint’s state-of-the-art home security will have you prepared for anything. 

‌Want more information? 

Call 833-203-9757 or click here to get a free quote! 

Customize your own or choose from popular packages. 

If you have ordered Frontpoint and would like help with setup or troubleshooting call Frontpoint directly.  

Frontpoint FAQs 

Hughes is an authorized partner of Frontpoint Security Solutions, LLC (Frontpoint). New customer offers are only available directly from Frontpoint. Any Frontpoint purchases made by you, and any terms of use, agreements, or contracts are between you and Frontpoint and do not affect your Hughesnet Subscriber Agreement. Contact Frontpoint directly for any setup or technical support. 

Where should I place my modem?

The following recommendations will help ensure optimal operation of your Hughesnet® Satellite Modem:  

1. The modem should be placed in a well-ventilated area and positioned upright, as shown in the image on the left. DO NOT lay it horizontally on its side, as depicted in the image on the right.

2. The modem should be placed in a central location in your home (like a living room or family room) to get optimal Wi-Fi signal.

Where should I NOT place my modem?

Your modem should not be placed in any cabinets or enclosed locations. Additionally, there should be nothing within 12 inches on all sides and above the modem which would restrict airflow.

This not only prevents the modem from overheating while in use but also will provide a stronger signal to your devices!

How do I correctly connect the modem?

For help properly setting up your modem please refer to this modem set-up guide.

Is your modem overheating?

You can know if your modem is overheating, if the “Power” LED turns RED. To resolve this issue, follow the instructions below:

  • Step 1: Remove any other devices or equipment within 12 inches of the modem.
  • Step 2: If the modem is still overheating, unplug the power supply of the modem from the wall and check the connector on the back of the modem. Ensure the connections are firm and the connector has a locking mechanism that must be locked.
  • Step 3: Wait for 3 minutes before plugging the modem to the power outlet.

If the issue persists, call Hughesnet Customer Care at (866) 347-3292.

What should I do if I see smoke or smell something burning from my modem?

If there is smoke coming from inside the modem, immediately unplug the modem from the wall and call Hughesnet Customer Care at (866) 347-3292.

If the smoke or smell is not coming from inside the modem:
  • Step 1: Unplug the modem.
  • Step 2: Check the surrounding area to see if any objects are within 12 inches of the modem. If so, check to determine if any of those items were causing the smoke.
  • Step 3: Once everything is cleared, wait a couple of minutes for the modem to cool down and reconnect power directly to the wall outlet.
  • Step 4: If the modem does not smell of smoke or burning, remove any items within 12 inches of the modem and keep these away from the modem in the future.
  • Step 5: If the modem still smells of smoke or burning, immediately disconnect power and call Hughesnet Customer Care at (866) 347-3292.

What should I do if I see sparks coming from inside my modem?

If the sparks are coming from inside the modem, immediately unplug the modem from the wall, clear material and objects from the area, and call Hughesnet Customer Care at (866) 347-3292.

If the sparks are not coming from inside the modem:

Check to determine if the Power cable is in the correct position on the back of the modem:

If yes:

  • Do you see any problems with the coverings on the power cable or coaxial cable? If so, immediately disconnect power to the modem from the wall and call Hughesnet Customer Care at (866) 347-3292.

If no:

  • Step 1: Immediately disconnect power to the modem from the wall.
  • Step 2: Please disconnect the power cable from the modem and then reinsert it, ensuring that it is seated properly and securely in the back of the modem.
  • Step 3: Plug the modem back into the power source.

If there are no sparks, monitor the modem and if they do not return continue using the modem with it connected properly.

If the sparks return, immediately disconnect power to the modem from the wall, clear the area of material and objects, and call Hughesnet Customer Care at (866) 347-3292.

If you need to disconnect power to the modem in the future, unplug the modem from the wall, not from the back of the modem.

What should I do if I see fire coming from inside my modem?

Use a “Class C” fire extinguisher which is rated for electrical fires.

After the fire has been extinguished, immediately disconnect power to the modem from the wall and call Hughesnet Customer Care at (866) 347-3292.

If the fire is not coming from inside the modem:

  • Step 1: Extinguish the fire using a “Class C” fire extinguisher which is rated for electrical fires.
  • Step 2: Unplug the modem.
  • Step 3: Check the surrounding area to see if any objects are within 12 inches of the modem. If so, check to determine if any of those items were caught on fire.
  • Step 4: Once everything is cleared, wait a couple of minutes for the modem to cool down and reconnect power directly to the wall outlet.

If the modem does not smell of smoke or burning, remove any items within 12 inches of the modem and keep these away from the modem in the future.

If the modem still smells of smoke or burning, immediately disconnect power and call Hughesnet Customer Care at (866) 347-3292.

CFDI 4.0 (title to be determined)

¿Cómo puedo obtener mis comprobantes fiscales?

Derivado de los cambios en la Resolución Miscelánea Fiscal (RMF) para 2022, en HughesNet® México estamos actualizando nuestro sistema de facturación a la versión 4.0 para cumplir con los requerimientos del Servicio de Administración Tributaria. Si actualmente solicitas los comprobantes fiscales por tu servicio o te interesa comenzar a recibirlos, es obligatorio que nos compartas tu Constancia de Situación Fiscal, para contar con la información necesaria para emitir tus comprobantes fiscales correctamente.  

Subir Constancia de Situación Fiscal

O visitar: https://documento.hughesnet.com.mx 

Si no cuentas con la constancia, puedes obtenerla en la página del SAT, ingresando a www.sat.gob.mx >Sección Otros Trámites >Genera tu constancia de Situación Fiscal.

 a continuación te describimos los paso

  1. Elige el medio de autenticación (contraseña o e.firma)
  2. Registra los datos de autenticación
  3. Selecciona el botón Generar Constancia
  4. Imprime o guárdala en tu dispositivo electrónico

Tu factura (comprobante fiscla) se enviará de forma automática al correo electrónico que tenemos registrado en tu cuenta., una vez que tu pago haya sido acreditado.

Si tienes alguna duda o comentario, puedes comunicarte a Servicio al cliente al: 800 953 0237

¿Cómo puedo recibir información de mis comprobantes fiscales?

De manera predeterminada, recibirás notificaciones por correo electrónico en la dirección que hayas asociado con tu cuenta HughesNet. Si deseas habilitar las notificaciones por SMS para estas alertas, sigue los pasos a continuación.

  • Inicie sesión o regístrate en mi.HughesNet.com.mx 
  • Haz clic en “Cuenta” en la parte superior de la página.
  • Luego haz clic en “Configuración de las notificaciones” en el segundo paso de la navegación.
  • Expande el signo ‘+’ al lado de “Registro Federal de Contribuyentes (RFC)”
  • Selecciona “texto” para que las notificaciones se envíen a tu teléfono móvil.

¿Cómo actualizo mi Registro Federal de Contribuyentes (RFC)?

  • Inicia sesión o regístrate en mi.HughesNet.com.mx 
  • Haz clic en “Cuenta” en la parte superior de la página.
  • Luego haz clic en “Configuración de las notificaciones” en el segundo paso de la navegación.
  • Expande el signo ‘+’ al lado de “Número de identificación fiscal (RFC)”
  • Selecciona el campo de tipo de cliente e ingrese su Regsitro Federal de Contribuyentes (RFC).

Luego recibirá una comunicación por correo electrónico pidiéndole que cargue sus documentos. Puede subir constancia de situación fiscal en: https://documento.hughesnet.com.mx/

¿Cuándo puede ser obtenido un comprobante Fiscal?

Es un derecho poder obtener comprobantes fiscales de los servicios que contrata y paga para poder hacer uno antes las autoridades hacendarias, por eso, una vez que sea realizado el pago y aplicado al sistema, será generado su comprobante con todos los lineamientos que marca la legislación.

How do I return my Hughesnet Fusion equipment?

These instructions explain how to uninstall the equipment, pack it, and return it to Hughesnet® in the box you have received. 

Click here for equipment return instructions for the Multipath Device (WL3000) and Wireless Antenna. 

What is Hughesnet Fusion?

Hughesnet Fusion® plans combine satellite and wireless technologies to deliver a high-speed, low-latency, reliable internet experience. The experience feels faster, especially while watching videos, browsing content-rich websites, and video conferencing. 

Where are Hughesnet Fusion plans available? 

Hughesnet Fusion plans are currently only available in select areas of the country. 

A certified Hughesnet® technician must install your satellite system as required by the Federal Communications Commission (FCC). You must be present during installation. Customers who choose to upgrade their existing satellite-only plan to a Fusion plan have the option of a self-install.

What is latency? 

With satellite internet, requests travel a long distance from your device to a satellite and back. This distance causes a slight delay known as latency. This delay is so minimal that there’s little impact on most online activities. Still, it is more noticeable with activities like watching videos, browsing content-rich websites, working from home, and joining video conferences. 

Can I upgrade to the Hughesnet Fusion service? 

As long as Hughesnet Fusion plans are available where you live, you can upgrade your current satellite-only plan to a Fusion plan! Please call Customer Care at 866-347-3292. 

Can I change my Hughesnet Fusion service plan to another Hughesnet plan? 

Yes! If your needs change and you want to change your plan, you can call Customer Care at 866-347-3292. 

Can I move my system from one location to another? 

Yes! Contact Customer Care at 866-347-3292 to verify that Fusion plans are available at the new location. 

Is Hughesnet Voice available with Hughesnet Fusion? 

Yes! You can add Hughesnet Voice to any Hughesnet service plan. 

Does this service include cellular phone service? 

No. Hughesnet Fusion plans provide home internet service only. 

Do I need a separate wireless plan to use Hughesnet Fusion? 

No. Hughesnet Fusion plans use multipath technology to combine satellite and wireless connections for a fast and responsive home internet experience. 

Can I purchase an expedited maintenance plan with my Hughesnet Fusion service? 

Yes! You can bundle Express Repair with your Hughesnet Fusion service plan. You can learn more about Express Repair by clicking here  

What is the difference between Hughesnet Fusion plans and satellite-only plans? 

Hughesnet Fusions plans combine satellite and wireless technologies to deliver a high-speed, low-latency, reliable internet experience. Service feels faster and more responsive than on a satellite-only plan, especially while watching videos, conferencing. 

Is there a data cap with Hughesnet Fusion? 

No! All Hughesnet plans, including Hughesnet Fusion plans, include No Hard Data Limits. If you exceed your plan data, we won’t cut you off or charge you more. You will stay connected but may experience slower speeds during periods of congestion. Alternatively, you can purchase Data Tokens to restore your service to normal speeds. 

How can I view my data usage? 

You can monitor your data through the Hughesnet Mobile App or on myhughesnet.com. You can also enroll in usage-based text and Email notification.  

Are Data Tokens available for Fusion plans? 

Yes! If you’d like to restore your speeds, you can add more data by purchasing a Data Token through the Hughesnet Mobile App or by visiting myhughesnet.com. 

Can I play real-time video games? 

Games, such as casino, strategy games, and role-playing games perform well. Games played on mobile devices or through social media apps also work. We do not recommend real-time, multi-player games on PCs and gaming consoles (Xbox/PlayStation), since game downloads may cause you to exceed your service plan data. 

Can I connect to a VPN? 

You can use VPN with Hughesnet Fusion plans. VPN applications will significantly reduce speeds while connected. All plans are subject to the Hughesnet Subscriber Agreement. 

How can I order Hughesnet Fusion? 

Existing Hughesnet customers can call Customer Care at 866-347-3292 to find out if Fusion plans are available where you live. 

My Hughesnet service is still under warranty – why would I want Hughesnet Express Repair?

Under warranty, you have access to 24×7 technical phone support, as well as onsite support as needed. While most problems are resolved with a simple phone call, it may take up to 7–10 days for a certified technician to visit your home or business to restore service, under the warranty. With Express Repair, if a visit is deemed necessary to restore your service, then a technician will be onsite by 5:00pm the next business day with Express Repair – Premium; with Express Repair – Basic, you will be contacted by the technician by 12:00pm the next business day to schedule an appointment. Service may be delivered as soon as that day or on the next business day. Plans vary for business and residential customers. Learn more here.